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Sensi Touch 2 smart thermostat | MANUAL OPERATION GUIDE
Why can’t I control the thermostat at the touchscreen?
If Keypad Lockout is enabled through the Sensi app, then the touchscreen will be
locked, and you can only make changes through the Sensi app.
When the screen is locked, you’ll see a padlock icon at the top of the thermostat touchscreen.
Why can’t I adjust the temperature setpoint past a certain degree?
Sensi Touch 2 has a setpoint range of 45° to 99°F. You cannot set the thermostat lower than 45°F or higher than 99°F.
If Temperature Limits are enabled through the Sensi app, then a custom setpoint range has been set, and you will
not be able to go above the “Heating Max Setpoint” and you will not be able to go below the “Cooling Min Setpoint.”
The app will display "Limit" next to the setpoint when you’ve gone as high/low as the custom range allows.
Why is my thermostat heating/cooling past the setpoint?
1. Set Fan to Auto
• Set your thermostat Fan to Auto. If the thermostat was set to Fan On, it may have
sounded like your system was heating/cooling, but it was just the fan running.
2. Check the thermostat features you have enabled
• Turn Circulating Fan off.
• Turn any humidity control features off. If your thermostat is dehumidifying by
overcooling, the thermostat will cool 3° below your setpoint.
3. Check your cycle rate. (Only available through the Sensi app.)
• If the thermostat is set to “Slow,” there is a larger variance to cool/heat for, and you may see
the room temperature go below/above the setpoint briefly before the system shuts off.
4. Turn the system Mode Off.
• If the heating/cooling system turns off after this change, then the thermostat is
working as expected. Re-check that you don’t have any features on that would cause
the system to run longer than usual and double check your Cycle Rate.
5. If the heating/cooling system does not turn off after switching the Mode, reset the
thermostat and verify that your wiring and configuration is correct.
• Use the Factory Reset button in the About Thermostat menu to reset your Touch 2.
• In the Sensi app, walk back through the “New Installation” > “Not Mounted” path and reconnect to Wi-Fi.
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