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Sensi Touch 2 smart thermostat | MANUAL OPERATION GUIDE
My temperature setpoint is changing, and I am not adjusting it. What do I do?
IS SCHEDULE TURNED ON?
Sensi comes pre-programmed with a default schedule. If you did not edit the schedule through the app, turn Schedule Off.
ARE YOU USING ANY SMART HOME AUTOMATIONS?
Check your Alexa or Google Home app to make sure there are no automations set up for your thermostat.
Someone in your home may also be using voice commands to change the temperature.
ARE YOU SIGNED UP FOR ACTIVE SAVINGS EVENTS THROUGH YOUR ENERGY COMPANY?
You may be in an Active Savings Event through your energy company. The thermostat
touchscreen displays a notification while you’re in an Active Event. You can adjust the
setpoint using the plus/minus buttons any time to opt out of this event.*
ARE YOU USING GEOFENCING?
When Geofencing is enabled, Sensi will adjust setpoints based on whether you are home or away, for every
person that has opted in through the app. If everyone isn’t home, then the setpoint could be affected.
* You cannot opt out of Mandatory Events. Your energy company should have notified you if it was a mandatory event. Learn more about Active Savings Events on
here
.
Why is my touchscreen blank?
Sensi Touch 2 requires a “C” (common) wire to power the display. If the thermostat is not
turning on or the display is blank, likely there is not power going to the thermostat.
• Ensure there is power to your HVAC system and there is no error code
on your control board, indicating a system issue.
― If there is an error code or no power to your system, contact an HVAC professional to service your equipment.
• Reset breakers.
• Secure wire connections.
― If you pull on a wire, it does not come out. Make sure the wire is all the way down
and seated in the thermostat terminals. If you aren’t sure, push the paddle down and
pull the wire out. Then try to push it back into the terminal for a better fit.
• Ensure the thermostat is wired correctly by following the instructions in the Sensi app.
TROUBLESHOOTING
