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MobileConnect User Guide
Version 1.0
Troubleshooting
MobileConnect Manager and Stations
Connectivity
•
Make sure the MobileConnect Manager is running before the MobileConnect Stations or reboot the
MobileConnect Stations, after the MobileConnect Manager is started.
•
Make sure the DNS configuration is correct, see Step 1. Configure your network
MobileConnect Station update
•
If the MobileConnect Station is not updated and there are no errors on the Manager interface after the
interruption
→
retry updating
•
The MobileConnect Manager is showing an error after the interruption
→
restart the MobileConnect
Station and try again
•
The error message is still shown after restarting the MobileConnect Station
→
restart the MobileConnect
Manager
•
Restart the MobileConnect Manager Docker containers and try again
Note: this may interrupt streaming
The MobileConnect Station is not shown in the MobileConnect Manager list of stations.
The MobileConnect Station update was interrupted before it was completed.
The MobileConnect Station update is not started after clicking "Start update" button.
docker restart $(docker ps -a -q)
docker restart $(docker ps -a -q)