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10S

47

English

17  TROUBLESHOOTING

17.1 Intercom Failure

When you try to start an intercom conversation with an intercom friend 

who  is  unavailable  within  range  or  already  having  a  conference 

intercom with other riders or a mobile phone call, you will hear a low 

tone double beep signifying an intercom busy signal. In this case, you 

have to try again later.

17.2 Intercom Reconnection

If  your  intercom  friend  goes  out  of  range  while  having  an  intercom 

conversation, you may hear static noise and eventually the intercom 

will  be  disconnected.  In  this  case,  the  10S  automatically  tries  to 

reconnect the intercom every 8 seconds and you will hear high tone 

double beeps until the intercom is reestablished. If you do not want to 

make a reconnection, tap the Jog Dial to stop the attempt.

17.3 Fault Reset

When  the  10S  is  not  working  properly  or  is  in  faulty  status  for  any 

reason, you may reset by pushing the pin-hole reset button. Insert a 

paper  clip  into  the  reset  pin-hole  and  press  the  reset  button  for  a 

second with light pressure. The 10S will be switched off. Restart the 

system  and  try  again.  This  will  not  restore  the  headset  to  factory 

default settings.

Содержание 10s

Страница 1: ...User s Guide www sena com Motorcycle Bluetooth Communication System English ...

Страница 2: ...xpress permission of Sena GoPro is a registered trademark of Woodman Labs of San Mateo California Sena Technologies Inc Sena is not affiliated with Woodman Labs The Sena Bluetooth Pack for GoPro is an after market accessory specially designed and manufactured by Sena Technologies Inc for the GoPro Hero3 and Hero4 allowing for Bluetooth capabilities The Bluetooth word mark and logos are owned by th...

Страница 3: ...ereo or Handsfree 19 5 4 Intercom Pairing 20 6 MOBILE PHONE GPS SR10 22 6 1 Mobile Phone Call Making and Answering 22 6 2 Speed Dialing 22 6 3 GPS Navigation 23 6 4 Sena SR10 Two Way Radio Adapter 23 7 STEREO MUSIC 24 7 1 By Bluetooth Wireless Stereo 24 7 2 By Stereo Audio Cable 25 7 3 Music Sharing 25 8 INTERCOM 26 8 1 Two way Intercom 26 8 2 Three way Intercom 27 8 3 Four way Intercom 29 9 THREE...

Страница 4: ... 13 Exit Voice Configuration Menu 44 15 REMOTE CONTROL 45 15 1 Pairing with the Handlebar Remote 45 15 2 Using the Handlebar Remote 45 16 FIRMWARE UPGRADE 46 17 TROUBLESHOOTING 47 17 1 Intercom Failure 47 17 2 Intercom Reconnection 47 17 3 Fault Reset 47 17 4 Factory Reset 48 18 OPERATION QUICK REFERENCE 48 CERTIFICATION AND SAFETY APPROVALS 50 FCC Compliance Statement 50 FCC RF Exposure Statement...

Страница 5: ...turers of other device to determine their compatibility with this headset Please read this User s Guide carefully before using the headset Also check www sena com for the latest version of the User s Guide and additional information related to Sena Bluetooth products The 10S features Bluetooth 4 1 Multi way intercom up to 4 connections Bluetooth intercom up to 1 6 kilometers 1 0 miles Smartphone A...

Страница 6: ...ooth 4 1 Supporting profiles Headset Profile Hands Free Profile HFP Advanced Audio Distribution Profile A2DP and Audio Video Remote Control Profile AVRCP 2 PACKAGE CONTENTS Headset Main Unit Clamp Unit Glued Surface Mounting Adapter ...

Страница 7: ...Wired Microphone Microphone Sponges 2 Boom Microphone Holder Hook and Loop Fastener for Boom Microphone Holder Speaker Speakers 2 Hook and Loop Fasteners for Speakers 4 Speaker Pads Thick 2 Speaker Pads Thin 2 Wired Microphone Wired Microphone Hook and Loop Fastener for Wired Microphone ...

Страница 8: ... Charger 2 5 to 3 5mm Male to Male Stereo Audio Cable 3 INSTALLING THE 10S ON YOUR HELMET Left Speaker Connector Microphone Connector MP3 Port Non Bluetooth audio device MP3 player mobile phone Two way radio Right Speaker Connector Earbud Port 10S Clamp Unit ...

Страница 9: ...uded allen wrench 1 2 2 Insert the back plate of the clamp unit between the internal padding and external shell of the left side of the helmet 3 Tighten the two screws until the clamp unit is fastened firmly to the helmet 1 2 1 2 4 Attach the main unit to the clamp unit until you hear a click The main unit is now fastened to the clamp unit 1 2 ...

Страница 10: ...ape of the glued surface mounting adapter and attach it to the helmet 3 Make sure that the glued surface mounting plate sticks on the helmet firmly Maximum adhesion occurs after 24 hours 4 Attach the clamp unit on the glued surface mounting adapter using two screws 1 2 CAUTION Sena recommends using the clamp unit The glued surface mounting adapter is provided for convenience but is not the recomme...

Страница 11: ...is for the left speaker The shortest cable is for the microphone 2 If the helmet has deep ear pockets you can use the speaker pads to bring the speakers closer to your ears 3 2 Installing the Speakers 1 Peel off each cover of the hook and loop fasteners for speakers to expose the adhesive surface Then attach the fasteners to the ear pockets inside the helmet 2 Attach the speakers to the hook and l...

Страница 12: ...urface of the left external shell 2 Attach the wired boom microphone s mounting plate to the hook and loop fastener Note 1 After you install the wired boom microphone make sure you reinstall the helmet s internal padding 2 You can use the boom microphone holder after attaching the hook and loop fastener for boom microphone holder on it to ensure secure installation 3 Make sure that the microphone ...

Страница 13: ...s the cable for the right speaker The second longest cable is for the left speaker The shortest cable is for the microphone 3 3 2 Using the Wired Microphone If you have a full face helmet you can use the wired microphone 1 Peel off the cover of the hook and loop fastener for wired microphone to expose the adhesive tape Then attach the hook and loop fastener on the inside of the helmet s chin guard...

Страница 14: ...nit and clamp unit in order 4 GETTING STARTED 4 1 Button Operation Status LED Charging LED DC Power Charging Firmware Upgrade Port Phone Button Answer and end a mobile phone call Speed dial Call transfer between mobile phone and headset Enter into mobile phone pairing mode Enter into Bluetooth stereo device pairing mode Enter into factory reset mode Turn on off FM radio Jog Dial Answer and end a m...

Страница 15: ...s to be completely charged or AC Adapter 4 4 Low Battery Warning When the battery is low the blinking blue LED in stand by mode turns to red and you will hear mid tone triple beeps and a voice prompt Low battery 4 5 Checking the Battery Level You can check the battery level in two different ways when the headset is powering on 4 5 1 LED Indicator When the headset is powering on the red LED flashes...

Страница 16: ...he Sena Device Manager allows you to upgrade the firmware and configure the device settings directly from your PC Using this software you can assign speed dial presets FM radio frequency presets and more It is available for both Windows and Mac For more information on downloading the Device Manager please visit www sena com 4 7 2 Sena Smartphone App The Sena Smartphone App allows you to configure ...

Страница 17: ...ereo device 5 1 Mobile Phone Pairing Mobile Phone Bluetooth Stereo Device 1 Press and hold the Phone Button for 5 seconds until you hear a voice prompt Phone pairing 2 Search for Bluetooth devices on your mobile phone Select the Sena 10S in the list of the devices detected on the mobile phone 3 Enter 0000 for the PIN Some mobile phones may not ask for the PIN 4 The mobile phone confirms that pairi...

Страница 18: ... HFP devices may not ask for the PIN 5 The HFP device confirms that the pairing has completed and the 10S is ready to use You will hear a voice prompt Your headset is paired Note 1 If the GPS is also your preferred Bluetooth stereo music source you can pair the GPS to the 10S by following the simple procedure in section 5 1 Mobile Phone Pairing Mobile Phone Bluetooth Stereo Device 2 You have to us...

Страница 19: ...ual For most smartphones delete the Sena 10S from the list of Bluetooth devices in the settings menu 5 3 1 A2DP Stereo Music Only 1 Turn on the headset and press the Phone Button for 5 seconds until the LED flashes red and blue alternately and you hear multiple beeps 2 Within 2 seconds tap the Jog Dial again then the LED flashes red and you hear Media selective pairing 3 Search for Bluetooth devic...

Страница 20: ... the headset A and B for 5 seconds until red LEDs of the both units start to flash rapidly You will hear a voice prompt Intercom pairing 3 Tap the Jog Dial on any one of the two headsets A and B and wait until the LEDs of both headsets turn to blue and intercom connection is automatically established The two 10S headsets A and B are paired with each other for intercom conversation If the pairing p...

Страница 21: ...pairing procedures listed above headset D is the first intercom friend of headset A Headset C is the second intercom friend of headset A and headset B is the third intercom friend of headset A 5 4 2 Pairing with Other Sena Headset Models for Intercom Conversation The 10S can be paired with all other Sena headset models such as the 20S SMH10 and the SMH5 for intercom conversation Please follow the ...

Страница 22: ...e the voice dialer of your mobile phone For this the voice dialing function must be available on the mobile phone Refer to your mobile phone manual for further instruction Note 1 If you have two phones connected to your headset and you have an incoming call from the second phone during the call of the first phone then you may still receive the call from the second phone In this case the call from ...

Страница 23: ... to use the speed dial function 2 You need to assign speed dial numbers before using the speed dial please refer to section 14 1 Assigning Speed Dial 6 3 GPS Navigation If you pair a Bluetooth GPS to the 10S as described in section 5 2 Second Mobile Phone Pairing Second Mobile Phone GPS and SR10 you can listen to GPS instructions wirelessly Rotate the Jog Dial clockwise or counter clockwise to adj...

Страница 24: ...dio device also supports the AVRCP you can use the 10S to remotely control music playback Not only can you adjust the volume but you can also use functions such as play pause next track and previous track 1 To play or pause music press and hold the Jog Dial for 1 second until you hear a double beep 1 2 To adjust the volume rotate the Jog dial 3 To track forward or track back rotate while pressing ...

Страница 25: ...nversation please refer to section 8 1 Two way Intercom When you terminate music sharing you can go back to the intercom conversation To start or terminate sharing music press the Jog Dial for 1 second during an intercom conversation until you hear a double beep To track forward or track back rotate while pressing the Jog Dial clockwise or counter clockwise Note 1 Both you and your intercom friend...

Страница 26: ...ntercom with the second intercom friend and tap the Jog Dial three times to intercom with the third intercom friend 8 1 2 Ending Two way Intercom You can end an intercom conversation by using the Jog Dial Press and hold the Jog Dial for 1 second to end any intercom Or you can single tap to end intercom with the first intercom friend double tap to end intercom with the second intercom friend and tr...

Страница 27: ...ntercom all mobile phones automatically reconnect to their headsets If you have an incoming mobile phone call during the conference intercom terminate the conference intercom to automatically reconnect and receive the phone call 1 You A need to be paired with two other friends B C for three way conference intercom A B First Friend Second Friend C P a i r i n g P a i r i n g 2 Start an intercom con...

Страница 28: ...f the two intercom friends accordingly For example by single tapping the Jog Dial you can terminate the intercom connection with just the first intercom friend B However you still have the intercom connection with your second intercom friend C Jog Dial Operation Result Press for 1 second Disconnect B C Single tap Disconnect B Double tap Disconnect C End Three way Intercom 3 The second intercom fri...

Страница 29: ...three way intercom you can completely get out of the four way conference intercom or just disconnect a single intercom connection 1 Press the Jog Dial for 1 second until you hear a beep to terminate four way conference intercom It terminates the intercom connections between you A and your intercom friends B and C 2 Tap or double tap the Jog Dial to disconnect the intercom connection with one of th...

Страница 30: ...om conversation by an incoming mobile call 2 When you have an incoming intercom call during a mobile phone call you will hear 4 high toned beeps alerting you that there is an incoming intercom call You will also hear a voice prompt Intercom requested In this case the intercom call does not override the mobile call because intercom has lower priority than mobile call You have to hang up the mobile ...

Страница 31: ...rsation with non Sena Bluetooth headsets using the Universal Intercom function Non Sena Bluetooth headsets can be connected to the Sena Bluetooth headset if they support the Bluetooth Hands Free Profile HFP The working distance may differ depending on the performance of Bluetooth headset that it is connected to In general it is shorter than normal intercom distance since it uses the Bluetooth Hand...

Страница 32: ... Jog Dial for 12 seconds to enter the configuration menu Rotate the Jog Dial until you hear a voice prompt Universal intercom pairing Tap the Phone Button to enter into Universal Intercom Pairing mode and the blue LED will flash rapidly and you will hear multiple beeps Please refer to section 14 12 Universal Intercom Pairing for more details 3 Perform the operation required for handsfree pairing o...

Страница 33: ... connection is made again automatically so that you can use a mobile phone call function 1 You A need to be paired with a non Sena Bluetooth headset B and another 10S headset C for the three way conference intercom A B C P a i r i n g P a i r i n g 2 Start an intercom conversation with non Sena Bluetooth headset B in your intercom group For example you A may start an intercom conversation with non...

Страница 34: ...s and two non Sena Bluetooth headsets You may have a couple of other Four way Universal Intercom configurations 1 your headset A a non Sena Bluetooth headset B another 10S C and a non Sena Bluetooth headset D 2 your headset A a non Sena Bluetooth headset B and two other 10S headsets C and D You may make the four way Universal Intercom call the same way as a normal four way intercom call 11 4 1 Fou...

Страница 35: ... the four way Universal Intercom B D A C You may disconnect a four way Universal Intercom using the same way as you do in a normal four way intercom Please refer to section 8 3 2 Ending Four way Intercom 11 4 2 Four way Universal Intercom Case 2 Three 10S headsets A C and D and one non Sena Bluetooth headset B The procedure is the same as case 1 described in section 11 4 1 Four way Universal Inter...

Страница 36: ...rocedure below 1 Rotate while pressing the Jog Dial clockwise or counter clockwise to search down or up the station dial 2 If the tuner finds a station while searching frequencies it stops the seek function 3 To save the current station press and hold the Jog Dial for 1 second until you hear a voice prompt Preset 4 Rotate the Jog Dial in order to select which preset number you want for that specif...

Страница 37: ...tap the Phone Button again 4 To save a station while scanning frequencies tap the Phone Button when at that station You will hear a voice prompt from the 10S Save preset The station will be saved as the next preset number 5 All stations preset during Scan will overwrite previously set stations 12 5 Temporary Preset With the temporary preset function you may temporarily preset stations automaticall...

Страница 38: ...ruction described below 1 To enter into voice configuration menu press and hold the Jog Dial for 10 seconds until the LED shows solid blue and you hear high toned double beeps You will also hear a voice prompt Configuration menu 2 Rotate the Jog Dial to navigate between the menus You will hear voice prompts for each menu item as below 3 You can enable the feature or execute the command by tapping ...

Страница 39: ... To assign a phone number as a speed dial rotate the Jog Dial until you hear a voice prompt Speed dial 2 Tap the Phone Button and you will hear a voice prompt Speed dial one and Phone connected 3 Rotate the Jog Dial to select one of three speed dial numbers and you hear a voice prompt Speed dial 4 Call a phone number you want to assign and you will hear a voice prompt Save speed dial The phone num...

Страница 40: ...e Jog Dial Enabling Audio Boost increases the overall maximum volume Disabling Audio Boost reduces the overall maximum volume but delivers more balanced sound 14 3 Enabling Disabling Voice Activated Phone Answering Voice Prompt VOX phone Factory Default Enable Enable Tap the Phone Button Disable Tap the Jog Dial If this feature is enabled you can answer incoming calls by voice When you hear a ring...

Страница 41: ...n you have to terminate the intercom conversation manually However if you start intercom by voice and end it manually by tapping the Phone Button you will not be able to start intercom by voice temporarily In this case you have to tap the Phone Button to restart the intercom This is to prevent repeated unintentional intercom connections by strong wind noise After rebooting the 10S you can start in...

Страница 42: ...actory Default Enable Enable Tap the Phone Button Disable Tap the Jog Dial RDS AF allows a receiver to re tune to the second frequency location when the first signal becomes too weak With RDS AF enabled on the receiver a radio station with more than one frequency can be used 14 8 Enabling Disabling Sidetone Voice Prompt Sidetone Factory Default Disable Enable Tap the Phone Button Disable Tap the J...

Страница 43: ...is automatically disabled while in Ultra HD UHD Audio Mode 14 10 Delete All Bluetooth Pairing Information Voice Prompt Delete all pairings Factory Default N A Execute Tap the Phone Button To delete all Bluetooth pairing information of the 10S rotate the Jog Dial until you hear a voice prompt Delete all pairings and tap the Phone Button to confirm 14 11 Remote Control Pairing Voice Prompt Remote co...

Страница 44: ...N A Execute Tap the Phone Button To exit voice configuration menu and get back to stand by mode rotate the Jog Dial until you hear a voice prompt Exit configuration and tap the Phone Button to confirm Rotate Jog Dial Tap Phone Button Tap Jog Dial Speed Dial Execute N A Audio Boost Enable Disable VOX Phone Enable Disable VOX Intercom Enable Disable HD Intercom Enable Disable Voice Prompt Enable Dis...

Страница 45: ...r Remote press the Rear Button for 5 seconds until its LED flashes red and blue The 10S will automatically perform pairing with the Handlebar Remote in pairing mode You will hear a voice prompt Remote control connected when they are successfully connected 15 2 Using the Handlebar Remote Handlebar Remote button operations on various functions are described in the table below Type Function Handlebar...

Страница 46: ...r 1 second Track forward back Move the Joystick left or right for 1 second FM radio FM radio on off Press the Rear Button for 1 second Select preset Tap the Rear Button Seek stations Move the Joystick left or right for 1 second Scan up FM band Double tap the Rear Button Stop scanning Double tap the Rear Button Save preset while scanning Tap the Rear Button Handlebar Remote Button Operation Table 1...

Страница 47: ...r static noise and eventually the intercom will be disconnected In this case the 10S automatically tries to reconnect the intercom every 8 seconds and you will hear high tone double beeps until the intercom is reestablished If you do not want to make a reconnection tap the Jog Dial to stop the attempt 17 3 Fault Reset When the 10S is not working properly or is in faulty status for any reason you m...

Страница 48: ...n Command LED Beep Basic Function Power on Press the Phone Button and the Jog Dial for 1 second Solid blue Ascending beeps Power off Press the Phone Button and the Jog Dial Solid red Descending beeps Volume adjustment Rotate the Jog Dial Mobile Phone Mobile phone pairing Press the Phone Button for 5 seconds Blue red alternatively flashing High tone multiple beeps Second mobile phone pairing Press ...

Страница 49: ...on for 12 seconds Solid red High tone double beeps Tap the Jog Dial within 10 seconds Fault reset Press the Reset Button Type Function Button Command LED Beep Intercom Intercom pairing Press the Jog Dial for 5 seconds Red flashing Mid tone single beep Tap the Jog Dial of any one of the two headsets Start End each intercom Tap the Jog Dial End all intercoms Press the Jog Dial for 1 second Blue flas...

Страница 50: ...pment does cause harmful interference to radio or television reception which can be determined by turning the equipment on and off the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antennae Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different fro...

Страница 51: ...ed operation of the device Bluetooth License The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc and any use of such marks by Sena is under license Other trademarks and trade names are those of their respective owners The product is compliant with and adopts the Bluetooth Specification 3 0 and has successfully passed all interoperability tests that are specified in the Bluetooth s...

Страница 52: ...he product and invalidate the product warranty Do not store the product in humid environments especially for long time storage Product Use In some regions it is prohibited by law to ride motorcycles while wearing headsets or earbuds Therefore be certain to comply with all relevant laws in the region before using the product Use of the product at a high volume for a long period of time may damage y...

Страница 53: ...vided by the manufacturer Use of a non approved charger may cause fire explosion leakage and other hazards may also reduce the life time or performance of the battery Any 3rd party USB charger can be used with Sena products if the charger is approved by either the FCC CE IC or other locally approved agencies that Sena accepts Do not use cigarette chargers other than the included cigarette charger ...

Страница 54: ... to disassemble repair or modify the product Notice and Waiver By buying and using this product you relinquish considerable legal rights including any claim for compensation for damages Therefore be certain to read and understand the following terms and conditions before using the product Use of this product will constitute consent to this agreement and forfeiture of rights to all claims If you do...

Страница 55: ...r called as transportation means you must take complete caution regardless of the location of such operation Use of the product on the road may cause such risks as fracture serious disability or death Risk factors which may occur when you use the product may be due to errors of the manufacturer its agents or third parties which are involved in the manufacturing Risk factors which may occur when yo...

Страница 56: ...hat correct and safe use of the product is entirely your responsibility Limitation of Liability TO THE FULL EXTENT ALLOWED BY LAW SENA EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA O...

Страница 57: ...e event the surface of the product is damaged by use Warranty Service To obtain product warranty service send the defective product at your expense to the manufacturer or the seller along with proof of purchase a receipt that shows the purchase date a product registration certificate of the Website and other relevant information Take necessary measures to protect the product In order to get a refu...

Страница 58: ...www sena com User s Guide for Firmware v1 0 1 0 0 ...

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