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6 Appendix
6.1 Q&A
1. What to do if my NVR will not detect the hard drive
？
Answer:
If the system does not detect the HDD, please check the SATA data
/ power connections of the HDD to see if they are connected properly. The
HDD may also need to be formatted if this is the first deployment.
2. What do I do, if we have lost the administrator password?
Answer:
In certain circumstances, ST engineers may be able to reset the
password of the NVR, contact Securitytronix Tech support for more
information.
3. Can I use a computer HDD for the NVR?
Answer:
The SATA HDDs for computers typically will be compatible, but it is
highly recommended to use CCTV grade HDDs for increased read/write
capacity and reliability.
4. Can I playback while still recording?
Answer:
Yes. The device can perform playback/streaming/preview, all
while maintaining recording.
5
. Why can’t
I login into the NVR using the client software?
Answer:
Check the LAN connection for continuity, performing a command
line ping test can rule out physical layer disconnects. Also make sure you
are trying to access the NVR using the correct port information/ user name
and password information.
6
. Why can’t
I find any recording information when I playback?
Answer:
Double check the search criteria to confirm the correct playback
file request. It is also worth noting to check the system time for accuracy.
Lastly, check to see if the HDD is in operating condition.
