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JDL V1.0 8 2022
damage your machine, and void the warranty.
If further assistance is needed, please contact Seaga Customer Care or a local refrigeration technician.
Q. My drinks are not cooling at all.
1. Ensure through the Service Mode Temp menu that the refrigeration is set to cold. Ensure the unit
has power – test wall outlet where the unit is plugged in.
2. Check that refrigeration connections are properly connected.
Product vending:
Q. Why won’t my snack selection vend?
1. Check to ensure proper connection is made to vend motor.
2. Go into Motors and press (7), this will count the motors if it is out of home.
3. Inspect harness for visual breaks and replace harness if broken wires are found.
4. If above steps fail, switch motor with known working motor.
Q. Why are vertical columns in my drink unit double vending?
1. Check bottle diameter to ensure the bottle is not too small to vend (should be within 2 ¼’’ to 3’’ in
diameter).
2. Ensure spacers are properly installed.
3. See seaga.com for helpful videos on how to properly load a vertical drop system.
Q. A product keeps hanging up or getting stuck. What can I do?
1. The product may be loaded incorrectly in the coil or the product may be in the wrong sized coil.
2. Product pushers may help bring the product forward as the coil turns and help the product drop at a
more even level.
Q. A selection will try to vend but the product will not come out. What do I need to do?
A. The most probable answer is that the coil has become detached from the driver. Remove the
jammed item and then check to see if the coil is free from the driver. If so, snap the coil back into
the driver and then home the motor.
Display and keypad:
Q. Why isn’t my display working?
1. Ensure the snack machine is plugged into a working outlet.
2. Check the harness connection to the display board. Slide out the shelf that the display is mounted
to, look at the bottom of the display board to locate the display harness, press upward on the
connection to ensure that it is connecting properly. You may need to restart the machine to
have the display come back on if connection was not made initially.
3. Check the connection on the VMC labeled display and ensure that proper connection is made.
Q. My Keypad is not working/ some selections not working
1. Check harness connections to the keypad ribbon harness that is located behind the keypad.
2. Inspect keypad for damage caused by selection pressed with foreign objects. Large dents, tears,
scratches may damage the membrane and result in failure.
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