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JOBNAME: 1139968-2013-siqWG-f PAGE: 4 SESS: 11 OUTPUT: Thu Jun 28 10:03:09 2012

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B

oth Scion and your dealership
want to make your Scion
ownership experience easy and

convenient. If you have a problem or
concern — either during or after the
warranty period — please take the
following steps to ensure a quick
response:

Step 1

Talk to a dealership manager, such as
the service manager or customer
relations manager. In most cases, you
can reach a satisfactory solution at this
step.

Step 2

If you’re not happy with the solution
provided by the dealership, call Scion
Customer Experience at (866)
70-SCION, or (866) 707-2466.

To help everything move quickly, please
have the following information at hand
when you call:

>

Your Scion’s vehicle identification
number (located on the driver’s side
corner of the dashboard, under the
window)

>

Current mileage on your vehicle

>

Name of your Scion dealership

A Scion customer relations
representative will help you work with
the dealership to find a satisfactory
solution.

Step 3

If you’re still not satisfied after
pursuing steps 1 and 2, Scion offers
additional assistance through the
Dispute Settlement Program, a dispute
resolution program administered by the
National Center for Dispute
Settlement. The purpose of this
program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge.

To request that your case be reviewed
through the program, complete the
customer claim form in the

Owner’s

Warranty Rights Notification booklet
(found in your glove box) and mail it to:

National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046

If your customer claim form is missing,
call Scion Customer Experience at
(866) 70-SCION, or (866) 707-2466.
When you call, be sure to have your
vehicle identification number, your
current mileage and the names of your
selling and servicing dealerships.

IF YOU NEED ASSISTANCE

INTRODUC

TION

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Содержание 2013 iQ

Страница 1: ...Check one Same owner name and or address has changed New owner purchased vehicle used Same owner additional driver who should receive product safety updates Mr Mrs Ms Miss Dr First name M I Last name Company name Street address or P O Box Apt or suite number City State Zip code This information is obtained solely for the use of Scion a marque of Toyota Motor Sales U S A Inc Scion occasionally send...

Страница 2: ... of this booklet if you move or if you bought your Scion from a previous owner Just tear out the card and drop it in the mail you don t even have to put a stamp on it We want you to be confident that your ride will keep you on the road and that Scion will keep you covered when you need it We think you ll feel pretty good about that after taking a look at this booklet Again welcome to Scion This bo...

Страница 3: ...ortation Assistance 8 Your Warranties in Detail General Warranty Provisions 9 New Vehicle Limited Warranty 13 Federal Emission Control Warranty 17 California Emission Control Warranty 23 Tire Limited Warranty 28 Your Responsibilities Operation and Maintenance 29 Obtaining Warranty Service 31 TABLE OF CONTENTS 2 ...

Страница 4: ...nce of Scheduled Maintenance 32 Keep Your Ride Running 33 Maintenance Scion Warranty Coverage 34 Maintenance Log Using the Maintenance Log Charts 35 Maintenance Log 36 Explanation of Maintenance Items 52 Vehicle Identification 56 TABLE OF CONTENTS 3 ...

Страница 5: ... help you work with the dealership to find a satisfactory solution Step 3 If you re still not satisfied after pursuing steps 1 and 2 Scion offers additional assistance through the Dispute Settlement Program a dispute resolution program administered by the National Center for Dispute Settlement The purpose of this program is to resolve disputes through arbitration a process by which two parties aut...

Страница 6: ...ION or 866 707 2466 You may also contact the CDSP directly at 888 300 6237 Failure to use the CDSP may affect your rights and remedies under California s Lemon Laws This information about the Dispute Settlement Programs is correct as of the date of printing However the programs may be changed without notice For the most current information about the programs call Scion Customer Experience at 866 7...

Страница 7: ...ems While an exact physical copy of the key will open the door and allow retrieval of items locked in the vehicle it won t start the vehicle unless the key has the same code as the immobilizer SECURITY For security purposes access to key codes and service procedures for electronically registering replacement keys is restricted Only an Authorized Servicing Dealership or certain bonded registered in...

Страница 8: ... registered keys have been lost If an Authorized Servicing Dealership is not available please refer to www aloa org to find a bonded registered locksmith who performs high security key service KEEPING THE KEY SAFE Replacing an immobilizer key may be costly It is advisable to keep the valet key and the aluminum key code tag in a safe place If you record the key code in more than one place do not re...

Страница 9: ...e and your car is inoperative or unsafe to drive The policy does not apply when the warranty repairs can be completed in one day but the car must be kept overnight due to dealer or owner scheduling conflicts The Transportation Assistance Policy applies for the duration of the New Vehicle Limited Warranty to all 2013 model year Scions sold and serviced by Authorized Servicing Dealerships in the mai...

Страница 10: ... that warranty as well as the General Warranty Provisions When Warranty Begins The warranty period begins on the vehicle s in service date which is the first date the vehicle is either delivered to an ultimate purchaser leased or used as a company car or demonstrator Repairs Made at No Charge Repairs and adjustments covered by these warranties are made at no charge for parts and labor Parts Replac...

Страница 11: ... page of the Owner s Warranty Rights Notification booklet for additional information and the requirements applicable to your state Informal Dispute Settlement Program Toyota offers assistance through an informal dispute settlement program called the Dispute Settlement Program This program is administered by an independent third party National Center for Dispute Settlement P O Box 688 Mt Clemens MI...

Страница 12: ...icle Any implied warranty of merchantability or fitness for a particular purpose is limited to the duration of these written warranties Some states do not allow restrictions on how long an implied warranty lasts so this limitation may not apply to you Your Rights Under State Law These warranties give you specific legal rights You may also have other rights that vary from state to state GENERAL WAR...

Страница 13: ...WARRANTY AT A GLANCE GENERAL WARRANTY PROVISIONS WARRANTY Your Warranties in Detail 12 ...

Страница 14: ...ger housing and all internal parts super charger housing and all internal parts engine control computer water pump fuel pump seals and gaskets Transmission and Transaxle Case and all internal parts torque converter clutch cover transmission mounts transfer case and all internal parts engine control computer seals and gaskets Front Wheel Drive System Final drive housing and all internal parts axle ...

Страница 15: ...g directly or indirectly from any of the following Fire accidents or theft Abuse or negligence Misuse for example racing or overloading Improper repairs Alteration or tampering including installation of non Scion Authorized Accessories Lack of or improper maintenance including use of fluids other than those specified in the Owner s Manual Installation of non Scion Authorized Parts Airborne chemica...

Страница 16: ...emission control warranties Incidental Damages Incidental or consequential damages associated with a vehicle failure Such damages include but are not limited to inconvenience the cost of transportation telephone calls and lodging the loss of personal or commercial property and the loss of pay or revenue Disclaimer of Extra Expenses and Damages The performance of necessary repairs and adjustments i...

Страница 17: ...re seeking remedies through a court action pursuant to the Magnuson Moss Warranty Act You may also be required to use the Dispute Settlement Program or CDSP before seeking remedies under the Lemon Laws of your state Please check the appropriate page of the Owner s Warranty Rights Notification booklet located in your glove box for the requirements applicable to your state NEW VEHICLE LIMITED WARRAN...

Страница 18: ...mission Performance Warranty Some states and localities have established vehicle inspection and maintenance I M programs to encourage proper vehicle maintenance If an EPA approved I M program is in force in your area you are eligible for Emission Performance Warranty coverage Under the terms of the Emission Performance Warranty and federal regulations Scion will make all necessary repairs if both ...

Страница 19: ...Fuel Metering System Air fuel ratio feedback control system Cold start enrichment system Deceleration control system Electronic fuel injection system components Airflow sensor Engine control module 8 80 Throttle body Other components Air Induction System Intake manifold and intake air surge tank Catalyst System Catalytic converter and protector 8 80 Constricted fuel filler neck Exhaust manifold Ex...

Страница 20: ...l not deny a warranty claim solely because you do not have records to show that you maintained your vehicle However any failure or noncompliance caused by lack of maintenance is not covered by this warranty When maintenance and repairs are paid for by you these services may be performed by you or by any automotive service provider you choose Scion will not deny a warranty claim solely because you ...

Страница 21: ...heir manufacturers to be equivalent to Scion Authorized Parts IF YOUR VEHICLE FAILS AN EMISSIONS TEST If your vehicle fails an EPA approved emissions test you may make a claim under the Emission Performance Warranty To do so take your vehicle to an Authorized Servicing Dealership and present a copy of the emissions test report Also take your maintenance records in case they are needed If your clai...

Страница 22: ...n Warranty Complaints 401 M Street SW Washington D C 20460 Vehicles equipped with a California Certified Emission Control System that are registered and operated in California or any state that adopts California emission warranty provisions are also covered by the California Emission Control Warranty see page 23 Currently Connecticut Maine Maryland Massachusetts New Jersey Oregon Pennsylvania Rhod...

Страница 23: ... an EPA approved emissions test within three months or 4 000 miles whichever comes first of delivery to the ultimate purchaser and the vehicle has been maintained and used in accordance with the written instructions for proper maintenance and use Scion will remedy the nonconformity free of charge under the terms of the Emission Performance Warranty 5 If the vehicle was used as a company car or dem...

Страница 24: ...will repair your vehicle at no cost to you including diagnosis parts and labor MANUFACTURER S WARRANTY COVERAGE 1 For three years or 50 000 miles whichever occurs first If your vehicle fails a smog check test all necessary repairs and adjustments will be made by Scion to ensure that your vehicle passes the test This is your Emission Control System Performance Warranty If any emissions related part...

Страница 25: ...art has failed due to abuse neglect improper maintenance or unapproved modifications If you have any questions regarding your warranty rights and responsibilities you should contact Scion Customer Experience at 866 70 SCION or 866 707 2466 You may also contact the California Air Resources Board Mobile Source Control Division at 9528 Telstar Avenue P O Box 8001 El Monte CA 91734 8001 WHAT IS NOT CO...

Страница 26: ...nk MAINTENANCE You are responsible for performance of the required maintenance indicated in the Owner s Manual and this booklet Scion will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle However any failure or noncompliance caused by lack of maintenance is not covered by this warranty When maintenance and repairs are paid for by you these s...

Страница 27: ...by their manufacturers to be equivalent to Scion Authorized Parts IF YOUR VEHICLE FAILS A SMOG CHECK TEST If your vehicle fails a smog check test you may make a claim under the Emission Performance Warranty To do so take your vehicle to an Authorized Servicing Dealership and present a copy of the smog check test report Also take your maintenance records in case they are needed If your claim qualif...

Страница 28: ...rnia Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P O Box 8001 El Monte CA 91734 8001 800 242 4450 Vehicles equipped with a California Certified Emission Control System that are registered and operated in California or any state that adopts California emission warranty provisions are covered by this warranty Currently Connecticut Maine Maryland Massachusetts New Jersey Or...

Страница 29: ...d dealer of the tire manufacturer Refer to your local phone directory for dealer locations Your Scion dealer may also be able to assist you in obtaining warranty service from the manufacturer For additional warranty information or service assistance contact the tire manufacturer directly ORIGINAL EQUIPMENT TIRE MANUFACTURERS Goodyear Tire and Rubber Co 1144 East Market Street Akron OH 44316 800 32...

Страница 30: ...ack of maintenance are not covered under warranty WHERE TO GO FOR MAINTENANCE You may have maintenance performed on your vehicle by any qualified person or facility However Scion recommends having maintenance performed by an Authorized Servicing Dealership Technicians at Authorized Servicing Dealerships are specially trained to maintain and repair Scion vehicles They stay current on the latest ser...

Страница 31: ...orized Servicing Dealership maintains an extensive inventory of Scion Authorized Parts to meet your vehicle service needs And because it is linked electronically to Scion s Parts Distribution Centers the dealership has quick access to any parts it may not have in stock Scion Authorized Parts are covered by their own warranty see your dealer for details or the remainder of any applicable New Vehicl...

Страница 32: ...REPAIRS If your vehicle is inoperable or unsafe to drive and there is no Authorized Servicing Dealership reasonably available to make repairs you may perform the repairs yourself or have them performed by another automotive service provider Scion will reimburse you for any of the repairs that are covered by warranty To receive reimbursement present to an Authorized Servicing Dealership your paid r...

Страница 33: ...history In addition to scheduled maintenance your vehicle requires ongoing general maintenance such as fluid checks and visual inspections These procedures are explained in the Vehicle Maintenance and Care section of the Owner s Manual Be sure to perform these procedures regularly to ensure the most trouble free operation of your vehicle With proper maintenance and care your vehicle will last long...

Страница 34: ...cion s service history each maintenance chart in this booklet includes Boxes to check for each service item performed Space for the maintenance provider to include a service verification stamp Space to write the date and mileage that service is performed Documenting your service history may make your car worth more when you re ready to sell There s a reason smart people write things down In additi...

Страница 35: ...olely because you don t have records to show that you maintained your vehicle However damage or failures caused by lack of proper maintenance are not covered under warranty Maintenance Providers You can have maintenance and repair services done by any automotive service provider you choose or you can do them yourself Scion won t deny a warranty claim solely because you used a service provider othe...

Страница 36: ...indicated in each chart NOTE You should perform these additional maintenance services only if the majority of your driving is done under the special operating conditions indicated If you only occasionally drive under these circumstances it is not necessary to perform the additional services Engine Oil Selection Please refer to your Owner s Manual for the specific oil viscosity rating recommended f...

Страница 37: ...lace engine oil and oil filter 1 Extensive idling and or low speed driving for a long distance such as police taxi or door to door delivery use Replace engine oil and oil filter 1 DEALER SERVICE VERIFICATION DATE MILEAGE 10 000 miles or 12 months Check installation of driver s floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake lini...

Страница 38: ...ar top carrier or heavy vehicle loading4 Replace engine oil and oil filter 1 Tighten nuts and bolts on chassis and body Repeated trips of less than five miles in temperatures below 32 F 0 C Replace engine oil and oil filter 1 Extensive idling and or low speed driving for a long distance such as police taxi or door to door delivery use Replace engine oil and oil filter 1 DEALER SERVICE VERIFICATION...

Страница 39: ...ls Rotate tires Visually inspect brake linings drums and brake pads discs Note If 0W 20 oil WAS NOT used at the last oil change replace engine oil and oil filter 1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Replace engi...

Страница 40: ... Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads Tighten nuts and bolts on chassis and body Driving while towing using a car top carrier or heavy vehicle loading5 Tighten nuts and bolts on chassis and body DEALER SERVICE VERIFICATION DATE MILEAGE 1 Reset the oil replacement reminder light MAINT REQD or the message OIL MAINTENANCE REQUIRED on the multi information disp...

Страница 41: ... in temperatures below 32 F 0 C Replace engine oil and oil filter 1 Extensive idling and or low speed driving for a long distance such as police taxi or door to door delivery use Replace engine oil and oil filter 1 DEALER SERVICE VERIFICATION DATE MILEAGE 40 000 miles or 48 months Check installation of driver s floor mat Clean cabin air filter Inspect and adjust all fluid levels Replace engine oil...

Страница 42: ...ar top carrier or heavy vehicle loading 4 Replace engine oil and oil filter 1 Tighten nuts and bolts on chassis and body Repeated trips of less than five miles in temperatures below 32 F 0 C Replace engine oil and oil filter 1 Extensive idling and or low speed driving for a long distance such as police taxi or door to door delivery use Replace engine oil and oil filter 1 DEALER SERVICE VERIFICATIO...

Страница 43: ...res Visually inspect brake linings drums and brake pads discs Note If 0W 20 oil WAS NOT used at the last oil change replace engine oil and oil filter 1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Replace engine oil and o...

Страница 44: ...ds or dusty roads Tighten nuts and bolts on chassis and body Driving while towing using a car top carrier or heavy vehicle loading6 Replace automatic transmission fluid Replace front differential oil Tighten nuts and bolts on chassis and body DEALER SERVICE VERIFICATION DATE MILEAGE 1 Reset the oil replacement reminder light MAINT REQD or the message OIL MAINTENANCE REQUIRED on the multi informati...

Страница 45: ...ted trips of less than five miles in temperatures below 32 F 0 C Replace engine oil and oil filter 1 Extensive idling and or low speed driving for a long distance such as police taxi or door to door delivery use Replace engine oil and oil filter 1 DEALER SERVICE VERIFICATION DATE MILEAGE 70 000 miles or 84 months Check installation of driver s floor mat Inspect and adjust all fluid levels Replace ...

Страница 46: ...sing a car top carrier or heavy vehicle loading4 Replace engine oil and oil filter 1 Tighten nuts and bolts on chassis and body Repeated trips of less than five miles in temperatures below 32 F 0 C Replace engine oil and oil filter 1 Extensive idling and or low speed driving for a long distance such as police taxi or door to door delivery use Replace engine oil and oil filter 1 DEALER SERVICE VERI...

Страница 47: ...ls Rotate tires Visually inspect brake linings drums and brake pads discs Note If 0W 20 oil WAS NOT used at the last oil change replace engine oil and oil filter 1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Replace engi...

Страница 48: ...ntenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads Tighten nuts and bolts on chassis and body Driving while towing using a car top carrier or heavy vehicle loading5 Tighten nuts and bolts on chassis and body DEALER SERVICE VERIFICATION DATE MILEAGE 1 Reset the oil replacement reminder light MAINT REQD or the message OIL MAINTENANCE REQUIRED on the multi informat...

Страница 49: ...res below 32 F 0 C Replace engine oil and oil filter 1 Extensive idling and or low speed driving for a long distance such as police taxi or door to door delivery use Replace engine oil and oil filter 1 DEALER SERVICE VERIFICATION DATE MILEAGE 100 000 miles or 120 months Check installation of driver s floor mat Clean cabin air filter Inspect and adjust all fluid levels Replace engine coolant 3 Repl...

Страница 50: ...on chassis and body Repeated trips of less than five miles in temperatures below 32 F 0 C Replace engine oil and oil filter 1 Extensive idling and or low speed driving for a long distance such as police taxi or door to door delivery use Replace engine oil and oil filter 1 DEALER SERVICE VERIFICATION DATE MILEAGE 1 Reset the oil replacement reminder light MAINT REQD or the message OIL MAINTENANCE R...

Страница 51: ...tires Visually inspect brake linings drums and brake pads discs Note If 0W 20 oil WAS NOT used at the last oil change replace engine oil and oil filter 1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Replace engine oil and...

Страница 52: ...dirt roads or dusty roads Tighten nuts and bolts on chassis and body Driving while towing using a car top carrier or heavy vehicle loading6 Replace automatic transmission fluid Replace front differential oil Tighten nuts and bolts on chassis and body DEALER SERVICE VERIFICATION DATE MILEAGE 1 Reset the oil replacement reminder light MAINT REQD or the message OIL MAINTENANCE REQUIRED on the multi i...

Страница 53: ...eriorated or damaged parts A qualified technician should perform these operations Brake Lines and Hoses Visually inspect for proper installation Check for chafing cracks deterioration and signs of leakage Replace any deteriorated or damaged parts A qualified technician should perform these operations Brake Linings Drums and Brake Pads Discs Check the brake linings shoes and drums for scoring burni...

Страница 54: ...ssary Engine Coolant Drain the cooling system and refill with an ethylene glycol type coolant Inspect the radiator condenser and or intercooler for leaves dirt and insects and clean if necessary Inspect hoses and connections for corrosion and leaks Tighten connections and replace parts when necessary A qualified technician should perform these operations For further details refer to Radiator Conde...

Страница 55: ...damage Start the engine and listen carefully for any exhaust gas leakage Tighten connections or replace parts as necessary Fuel Lines and Connections Fuel Tank Band and Fuel Tank Vapor Vent System Hoses Visually inspect for corrosion damage cracks and loose or leaking connections Tighten connections or replace parts as necessary Fuel Tank Cap Gasket Visually inspect for cracks deterioration and da...

Страница 56: ...dust boots for deterioration cracks and damage Replace any damaged parts A qualified technician should perform these operations Tire Rotation Tires should be rotated according to the instructions in the Owner s Manual When rotating tires check for damage and uneven wear Replace if necessary EXPLANATION OF MAINTENANCE ITEMS Maintenance Log 55 MAINTENANCE ...

Страница 57: ...Model In service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number VEHICLE IDENTIFICATION MAINTENANCE Maintenance Log 56 ...

Страница 58: ...SCION CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509 9809 ...

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