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9. Troubleshooting
Problem
Possible Causes and Solutions
Instruments are not clean
• Do not overload cassettes or instrument baskets.
• Do not load too many cassettes into the HYDRIM.
• Check filters and wash arms for debris.
• Call service for assistance if problem cannot be resolved
Touchscreen /
Unit does not come on
• Ensure that the power button is turned ON.
• Ensure that the plug is properly inserted into the wall
socket.
• Call service for assistance.
The wash arms
do not rotate
• Remove the wash arms, clean and reinstall them.
The door cannot
be opened
• The cycle is not complete.
• The cycle was aborted and the unit has not completed
draining yet.
Operating cycles appear
to be taking too long to
complete
• The water is not hot enough. Check that the incoming hot
water temperature is in the recommended range.
• Check that the hot and cold hoses are not reversed.
“No detergent” message
comes on when there is
still chemical left in the
container
• Check for a kink in chemical tubing.
• There is insufficient chemical to complete the next cycle.
Replace the detergent box.
Drying Performance is
inadequate
• Increase the drying time (user menu).
• Change the Hepa filter.
• Do not overload cassettes or instrument baskets.
• Check wash arms for debris.
There is a “printing”
message at the end of
the cycle, but there is
no printer or datalogger
attached
• In the Setup Menu, Printer / USB setup (section 6.3)
ensure that “serial” is selected.
Printer does not print
• Check that the printer is ON and has paper
• Check that printer and baud rate are set correctly
(section 6.3).
• Check that printer is plugged into both the HYDRIM and
the electrical outlet.
