Trouble shooting
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01.00 | ID 1392477 or 1403607 | Assembly and Operating Manual | en | 1405195
7 Trouble shooting
Once an error with an error message is eliminated, this error
message must be acknowledged, see the "SCHUNK Motion
Protocol (SMP)" and "SCHUNK Drive Protocol (SDP)" software
manuals. The error is indicated in the service window via LED 4.
A list of the information and error codes can be found in the
"SCHUNK Motion Protocol (SMP)" and "SCHUNK Drive Protocol
(SDP)" software modules.
Detailed error information can be read out via "Motion Tool
SCHUNK (MTS)"; see the "SCHUNK Motion Control (SMP)"
software manual.
7.1 Communication malfunction
Possible cause
Corrective action
Logic supply fuse triggered
Check logic supply fuse and replace if
necessary.
The connection between the product and
"Motion Tool SCHUNK (MTS)" was
interrupted
Check bus cable or USB cable for damage
and replace if necessary.
Values are saved in EEPROM but not
activated
Restart product after writing.
OR: Before writing, stop the product using
fast stop.
IMPORTANT! New values are not saved in
EEPROM if the product is under control or
in motion.
7.2 Product moves in a jerky fashion, is sluggish or blocked
Possible cause
Corrective action
Product is overloaded
Check the maximum torque.
Power supply malfunction
Check the power output of the power supply
unit.
Check power cable line and cable cross
sections (high loss of voltage possible with
24 VDC power supply).
Check power cable for shorts and breakage.
Sporadic breaks in communication
Check bus connection.
Dirt deposits on product (increasing
sluggishness)
Clean product.
Moisture in the product (oil, cutting fluid,
cleaning agent)
Clean product.
Check for appropriate IP class.
Mechanical defect
Check product and replace if necessary.