16
Problem
Possible cause
Solution
Weak signal
indicated in
“Manage Linked
Device” screen.
The Site Survey
fails for low signal.
Distance from Gateway to linked
device exceeds 30 feet.
Install a Gateway closer to the device.
Bluetooth signal is obstructed or
blocked by metal near the Gateway,
metal in the walls.
Move the Gateway away from any metal.
Mount the Gateway on a one inch wood
standoff way from any metal wall studs.
Furniture obstructions of Bluetooth
signal.
Move the Gateway, up, down, left or right,
to avoid the obstruction.
Gateway too close to a Wi-Fi Access
Point.
Move the Gateway mounting location to
be at least 10 feet from any Wi-Fi Access
Point.
Gateway antenna tilted away from
device.
Make sure the antenna is tightly
connected to the Gateway.
The Gateway antenna has an omni-
directional antenna. Titled antennas will
miminish maximum performance. Make
sure the antenna is vertical.
Customer Service
1-877-671-7011
www.allegion.com/us
