BASCAP_TOUCHIT_EN
V04 | 10.2018
83
Troubleshooting
Faults without display message
Hot water heating timeout
The set temperature of the hot water
boiler was not reached within 4 min-
utes of the unit switching on.
►
Switch the machine off and back on.
►
If the message persists: Contact your service part-
ner.
Steam heater timeout
The set temperature of the steam boil-
er was not reached within 4 minutes of
the unit switching on.
►
Switch the machine off and back on.
►
If the message persists: Contact your service part-
ner.
Coffee sensor defective
•
Electrical problem between sensor
and PC board.
•
Temperature sensor defective.
►
Contact your service partner.
Hot water sensor defective
•
Electrical problem between sensor
and PC board.
•
Temperature sensor defective.
►
Contact your service partner.
Steam sensor defective
•
Electrical problem between sensor
and PC board.
•
Temperature sensor defective.
►
Contact your service partner.
Brewing unit timeout
The brewing unit motor does not run.
►
Contact your service partner.
Steam dispenser timeout
The level in the steam boiler was not
reached.
►
Contact your service partner.
Milk system disabled
The steam temperature has fallen to
115 °C.
►
Wait until the temperature has been reached
again.
►
Switch the machine off and back on.
►
Contact your service partner.
Initialising
•
The software and the processor are
restarted.
•
The brewing unit moves into the in-
itial position.
►
Switch the machine off and back on.
►
Contact your service partner.
Display message
Cause
What to do
Fault
Cause
What to do
Display dark
•
Machine is not connected to the
mains supply.
•
Machine is not switched on.
►
Check whether the machine is connected to the
mains supply.
►
Check whether the machine is switched on.
►
If the fault persists: Contact your service partner.
No milk
•
The milk container is empty.
•
The milk system is clogged.
•
The milk system was incorrectly
disabled.
►
Check whether the milk container is filled.
►
Perform the daily cleaning routine.
►
If the fault persists: Contact your service partner.
No milk foam
•
The milk container is empty.
•
The milk system is clogged.
•
The milk system was incorrectly
disabled.
►
Check whether the milk container is filled.
►
Perform the daily cleaning routine.
►
If the fault persists: Contact your service partner.