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SARTORIUS RC/MC-Balances
35
Troubleshooting Guide
Error codes are displayed by a numeric code.
All codes for operating sequence errors and operating errors have two digits
The codes for hardware errors have three digits.
These error codes enable you to identify the type of operating error.
Software errors
Software errors
Software errors
Software errors
Software errors
Readout
Readout
Readout
Readout
Readout
Meaning
Meaning
Meaning
Meaning
Meaning
Reason/Solution
Reason/Solution
Reason/Solution
Reason/Solution
Reason/Solution
Err 01
Display format overflow
Calculated result for application too large
Err 02
Zero point error at the start of the
Display was not tared at the beginning of the
CAL routine
adjustment routine, pan was not unloaded.
Tare the balance again; check the system
Err 03
Zero point error at the end of the
Balance drifted during the adjustment
CAL routine
procedure, check weight application
Err 04
Control error during
Check system for stability.
multiple-calibration/adjustment mode
Make sure that the ambient conditions are stable
before you calibrate/adjust.
Err 06
Internal calibration/adjustment weight
Check calibration/adjustment weight operating
defective or not available
system or return the balance to the factory in
Goettingen
Err 07
Function and/or option is not allowed
Only when air buoyancy correction
when the balance is used in legal
and print without header (menu code 7 2 1)
metrology
are activated; set to print with header (7 2 2)
Err 10
1st tare memory disabled when
The tare functions are interlocked.
a value is stored in 2nd tare memory
Clear the application tare memory (press
) to
enable the tare key.
Err 11
By pressing
or
–
, you tried to
For example, the readout was negative;
store an invalid number in the tare memory.
check the sample on the pan
Err 12
The value you tried to store in tare
Check the sample or container;
memory 2 exceeds the weighing capacity
entry 2 too large;
or range limit of the balance.
tare 2 must be corrected.
Err 20
The
or
key was pressed before an
Application not yet initialized; for example,
application program was started.
you forgot to store a reference percentage
for weighing in percent
Err 21
The menu code for the reference
Code 2 3 1 is selected in the balance
percentage or the reference sample
operating menu; change it to 2 3 2 or 2 3 3
quantity is blocked or this application
has no parameter mode
Err 22
Error during storage of the reference for
The weight is too light or there is no sample on
weighing in percent or counting
the pan
Err 23
Error during storage in any application
There is no sample on the weighing pan or
program
the readout is negative
Err 30
The print key was pressed in the BPI mode
a) If pin 6 is connected to the ground, disconnect
the grounding cable
b) The data record is wrong; use PSION server
to correct
Err 50
Converter error (TC range).
Check temperature circuit, or temperature sensores