Troubleshooting Guide
Problem
Cause
Solution
No segments appear – No AC power is available
– Check the AC power supply
on the display
The weight readout – No load plate on the scale
– Position the load plate
shows “
Low
”
The weight readout – Weighing capacity exceeded
– Unload the scale
shows “
High
”
The weight readout – Unstable ambient conditions – Set up the scale in another
changes
constantly
area
– Too much vibration, or the
– Access the menu to select
scale is exposed to a draft
the appropriate code for the
ambient conditions
(see “Menu Settings”)
The weight readout – The sample is not stable
– Tare the scale before weighing
is obviously incorrect – Scale not tared before
weighing
No weight value is – PC connection to the scale has – Access the menu settings to
shown and the
been interrupted activating
deactivate the LOCK function
padlock symbol
the LOCK function
is displayed
– Check the connection
