21
The Sapling Company, Inc.
1633 Republic Road
Huntingdon Valley, PA 19006
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
Frequently Asked Questions
Where is the best place to mount a Repeater?
Usually, the hallway is the best location because it is mostly open space in typical applications. Refer to the
section “System Preparations” for more options and a detailed explanation.
How far can the Repeater transmit the wireless signal?
The maximum transmission distance in an unobstructed, open space is 3300 feet (1000 meters).
Will cordless or cellular phones interfere with the repeater signal?
No. The repeater uses frequency hopping technology to avoid interference from other devices. The
repeater switches frequencies automatically when the receiver and transmitter is open, thus interference
is avoided.
Can analog wireless clocks be combined with digital wireless clocks?
Absolutely. The analog and digital wireless clocks are designed to work together, whether the clocks are
running on battery (analog wireless clock only), 24 volts or 110 volts.
My power source is 220 volts. Can the Repeater be powered on that voltage?
Yes, the Repeater can work on 110 volts/50-60 Hz or 220 volts/50-60 Hz.
Can I connect this device to my Wi-Fi network?
No. This repeater does not receive or transmit data over a Wi-Fi network.
Can this device acquire NTP time from locations other than a Sapling master clock?
No. It only accepts data from Sapling master clocks.
How may I pair my TalkBack clock to the TalkBack Network Repeater?
Refer to the instructions on the page “Web Interface - TalkBack Technology”
Can this repeater transmit time data to non-TalkBack clocks like SAL and SBL?
Yes, however it will not receive TalkBack messages from non-TalkBack clocks.
Troubleshooting
The clocks aren’t receiving the signal. What should I do?
Make sure that the Repeater is powered and in a place where the signal can be transmitted in open space.
What should I do if the Repeater is not powering up?
Measure the voltage between the hot and neutral wires leading to the repeater. The voltmeter should read
85 - 135 VAC between the hot and the neutral.
Why isn’t the Repeater appearing on the IP Monitoring Software?
Check the following:
1) Confirm that the computer running the IP Monitoring Software and the Repeater are on the same
subnet.
2) Confirm that Port 1777 (UDP) is not being blocked by the computer running the IP Monitoring Software
or by any of the network components (switches and routers) between the computer running the software
and the Repeater.
