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AFTER-SALE SERVICE
7-1 Warranty and Provision
Sanwa offers comprehensive warranty services to its end-users
and to its product resellers. Under Sanwa's general warranty policy,
each instrument is warranted to be free from defects in
workmanship or material under normal use for the period of one (1)
year from the date of purchase.
This warranty policy is valid within the country of purchase only,
and applied only to the product purchased from Sanwa authorized
agent or distributor.
Sanwa reserves the right to inspect all warranty claims to determine
the extent to which the warranty policy shall apply. This warranty
shall not apply to fuses, disposables batteries, or any product or
parts, which have been subject to one of the following causes:
1. A failure due to improper handling or use that deviates from
the instruction manual.
2. A failure due to inadequate repair or modification by people
other than Sanwa service personnel.
3. A failure due to causes not attributable to this product such as
fire, flood and other natural disaster.
4. Non-operation due to a discharged battery.
5. A failure or damage due to transportation, relocation or
dropping after the purchase.
7-2 Repair
Customers are asked to provide the following information when
requesting services:
1. Customer name, address, and contact information
2. Description of problem
3. Description of product configuration
4. Model Number
5. Product Serial Number
6. Proof of Date-of-Purchase
7. Where you purchased the product
Please contact Sanwa authorized agent / distributor / service
provider, listed in our website, in your country with above
information. An instrument sent to Sanwa / agent / distributor
without those information will be returned to the customer.
Note:
1) Prior to requesting repair, please check the following:
Capacity of the built-in battery, polarity of installation and
discontinuity of the test leads.
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