16
Trouble Shooting
Problem
Cause
Solution
Dispenser won’t
turn on
Input voltage is not 115-120V
Confirm the voltage
Outlet is broken
Replace a qualified outlet
Cold water runs out
Allow 25 to 40 minutes
for cooling
Poor ventilation
Allow 4” between
dispenser and the wall outlet
Water baffle is not
well-installed
Re-install the
water baffle.
Dispenser is exposed
directly to sunlight, or it
is close to a heat source
Replace the dispenser
to another place.
No cold water
No hot water
Hot water runs out
Allow 15 to 20 minutes
for heating
Heating switch is
not activated
Turn on
heating switch
No more water
in the bottle
Change a new bottle
Check if connection
and tubes is
Reconnect the
tubes and pipes
No water output though
tight.(For Button-Loading
Dispenser)
(
dispenser)
For Button-Loading
Dispenser is not positioned
on a flat level place
Re-position
the dispenser
(the dispenser is powered on)
Dispenser is
very noisy
Dispenser is too close to
other electronic products
Keep the dispenser away
from other electronic products
Leaking outside
The bottle is broken
Change a new bottle
Check if connection and
tubes is tight (for Button
-Loading dispenser)
Reconnect tubes and
pipes (for Button
Loading dispenser)
Unplugged the dispenser, remove the bottle,
contact our customer service team.
Leaking inside
