Warranty Regulation
Warranty Time Period and Repair Coverage
SAN JOSE TECHNOLOGY, INC. provides
a 1-year (12-month) product warranty for SANAV products
purchased directly from SAN JOSE Technology or authorized dealers effective from date of unit
purchase. If the equipment is defective or malfunctions during the 1-year warranty period, SAN
JOSE Technology will either repair or replace the unit free of charge for the customer. SANAV’s
repair service will include necessary adjustments, remanufacturing, and replacements. The
product will be returned by freight shipping prepaid by the customer within valid warranty period.
Notice that you must contact SAN JOSE Technology, Inc. for a valid RMA (Return Material
Authorization) number before returning the goods for repair
.
In order to expedite the SANAV repair process, customers will complete a
detailed symptom
description
of each unit for RMA.
.
Service assistance by phone is also provided during the warranty period.
Limitations
This warranty is limited only to the repair or replacement of defective parts confirmed by SAN JOSE Technology
to be a result of faulty materials or workmanship. Instruments mechanically or physically damaged due to the
following conditions are beyond our warranty:
1. Neglect, misuse, or abuse, such as incorrect testing, installation, or operation.
2. Placement of unit in extreme environments beyond the limits of the specifications.
3. Subjugation of unit to disassembling, soldering, alteration, unauthorized repair and electrical
shock by nature.
4. Any incidental or consequential losses or damages resulting from the purchase.
5. Disaster, accidents, use of any inauthentic substitutive equipment, or loss of any accessory that
is not provided by SAN JOSE Technology.
For damages caused under the above conditions, we'll contact you to discuss replacement options.
11F., No.2, Sec. 4, Jhongyang Rd., Tucheng Dist., New Taipei City 236, Taiwan (R.O.C.)
Tel: 886-2-22694456
|
Fax: 886-2-22694451
|
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