Appendix >
Troubleshooting
103
Problem
Solution
I cannot
download files to
my player.
•
Check if the USB cable is correctly
connected. Reconnect it.
•
Check if the memory is full.
•
Press and hold the Power button for about
8-10 seconds to reset your player.
Files or data are
missing.
Check if you disconnected the USB cable while
transferring files or data. This can cause data
loss or fatal errors in your player. Samsung is
not responsible for any damages resulting from
data loss.
The playing time
does not display
correctly during
playback.
This is normal if the currently playing file is in the
VBR (Variable Bit Rate) format.
The file name
does not display
correctly.
Change the language setting in <Application>
→
<Settings>
→
<Language and keyboard>
→
<Contents language> and then update the
file library.
Problem
Solution
My player is
getting hot to the
touch.
Charging the battery can heat up your player. It
does not affect the player's life or capabilities.
My player does
not play a video
file but displays
an error message.
Retransfer the video file with Kies.
The quality of the
captured image
is lower than that
of the preview
image.
•
The shooting conditions and shooting mode
may affect the image quality.
•
If you are taking pictures in the dark, at night,
or indoors, you may get image noise or
images may be out of focus.
The Bluetooth
wireless
connection is not
established.
•
Check if you are connecting to
Bluetoothcertified stereo headsets. Your
player does not support mono hands-free
headsets.
•
If you restart your player, stereo headset, or
mobile phone, the Bluetooth connection may
be ended. Reconnect again.