Troubleshooting
Troubleshooting
English
52
Problem
Action
Does not drain and/
or spin.
• Make sure the drain hose is neither kinked nor obstructed all
the way to the drain system. If there is a drain restriction, call
for service.
• Make sure the debris filter is not clogged.
• Close the door and press or tap
START/PAUSE
. For your
safety, the washer will not tumble or spin unless the door is
closed.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is connected to a drain system that
is not clogged.
• If the washer is not supplied with sufficient power, the
washer temporarily will not drain or spin. As soon as the
washer regains sufficient power, it will operate normally.
The door does not
open.
• Press or tap
START/PAUSE
to stop the washer.
• It may take a few moments for the door lock mechanism to
disengage.
• The door will not open until 3 minutes after the washer has
stopped or the power turned off.
• Make sure all the water in the drum is drained.
• The door may not open if water remains in the drum. Drain
the drum and open the door manually.
• Make sure the door lock light is off. The door lock light turns
off after the washer has drained.
Excessive suds.
• Make sure you use the recommended types and amounts of
detergent.
• Use high efficiency (HE) detergent to prevent oversudsing.
• Reduce the detergent amount for soft water, small loads, or
lightly soiled loads.
• Non-HE detergent is not recommended.
Cannot add additional
detergent.
• Make sure the remaining amount of detergent and fabric
softener is not over the limit.
WF5500M_DC68-03773A-05_EN.indd 52
3/15/2019 4:54:54 PM
