Troubleshooting
English
62
Troubleshooting
Code
Meaning
5C
Water is not draining.
•
Make sure the drain hose is not frozen or clogged.
•
Make sure the drain hose is positioned correctly, depending on the
connection type.
•
Clean the mesh debris filter as it may be clogged.
•
Make sure the drain hose is straight all the way to the drain system.
•
Turn off the washer, unplug it, wait one minute, and then plug
the washer in again. If the information code remains, contact a
Samsung customer service center.
9C1
The electronic control needs to be checked (Over Voltage Error).
•
Check if power is supplied properly.
•
Turn off the washer, unplug it, wait one minute, and then plug
the washer in again. If the information code remains, contact a
Samsung customer service center.
9C2
Low voltage detected.
•
Check if the power cord is plugged in.
•
Turn off the washer, unplug it, wait one minute, and then plug
the washer in again. If the information code remains, contact a
Samsung customer service center.
AC6
Inverter Communication problem.
•
Turn off the washer, unplug it, wait one minute, and then plug
the washer in again. If the information code remains, contact a
Samsung customer service center.
dC
Operating the washer with the door open.
•
Make sure the door is properly closed.
•
Make sure laundry is not caught in the door.
HC
High temperature heating check.
•
Turn off the washer, unplug it, wait one minute, and then plug
the washer in again. If the information code remains, contact a
Samsung customer service center.
Untitled-6 62
Untitled-6 62
2021-05-25 8:26:43
2021-05-25 8:26:43
