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The problem
Try this!
There is an intermittent loss
of audio or video.
Check the cable connections and reconnect them.
Loss of audio or video can be caused by using overly rigid or thick cables.
Make sure the cables are flexible enough for long term use. If you are mounting the TV to a
wall, we recommend using cables with 90-degree connectors.
There are small particles on
the TV's bezel.
This is part of the product’s design and is not a defect.
PIP is not available.
PIP is available only when an external device is connected with an HDMI or Component
cable. Note that the function is unavailable when the Smart Hub is active.
"
This function is not available in the U.S.A. and Canada.
The settings are lost after
5 minutes or every time the
TV is turned off.
If
Usage Mode
is set to
Retail Mode
, the TV's audio and video settings are automatically
reset every 5 minutes.
Change
Usage Mode
(
Settings
General
System Manager
Usage Mode
) to
Home Mode
.
A POP (TV’s internal banner
ad) appears on the screen.
Change
Usage Mode
(
Settings
General
System Manager
Usage Mode
) to
Home Mode
.
The TV is making a popping
noise.
The expansion and contraction of the TV's outer casing may cause a popping noise. This does
not indicate a product malfunction. The TV is safe to use.
The TV is making a
humming noise.
Your TV utilizes high-speed switching circuits and high levels of electrical current.
Depending on the TV's brightness level, the TV may seem slightly noisier than a
conventional TV.
Your TV has undergone strict quality control procedures that meet our demanding
performance and reliability requirements.
Some noise coming from the TV is considered normal and is not an acceptable cause for an
exchange or refund.
