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Troubleshooting

If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not

addressed in the Troubleshooting section, contact the Samsung Call Center.

Getting Support

Get help directly from Samsung if you have a problem with your TV.

Getting support through Remote Management

Settings

Support

Remote Management

Try Now

After consenting to our service agreement, you can use

Remote Management

to access Remote Support and have

a Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely, via the
web. You can also turn

Remote Management

on and off.

This function requires an Internet connection.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

●

Diagnose

your TV

●

Adjust the TV settings

for you

●

Perform a factory reset on your TV

●

Install recommended

firmware updates

How does Remote Support Work?

You can easily have a Samsung Tech service your TV remotely:

Call the Samsung Contact Center and ask for remote support.

Open the menu on your TV and go to the

Support

section.

Select

Remote Management

, then read and agree to the service agreements. When the PIN screen appears,

provide the PIN number to the agent.

The agent will then access your TV.

Содержание UN55MU6500F

Страница 1: ...E MANUAL Thank you for purchasing this Samsung product To receive more complete service please registeryour product at www samsung com register Model______________ Serial No ______________ ...

Страница 2: ...h an HDMI ARC cable 17 Connecting with a digital audio optical cable 17 Connecting through a wireless network 18 Connecting Bluetooth Devices Connecting a Computer 18 Connecting through the HDMI port Screen sharing HDMI Connecting a Mobile Device 19 Viewing the screen of a mobile device on your TV Screen Sharing 19 Sharing content through the Smart View app 20 Managing a Mobile Device Switching be...

Страница 3: ... 50 Running Voice Interaction 51 Read Before Using Voice Interaction TVViewing Viewing Broadcast Information at a Glance 53 Using the guide Recording Programs 55 Recording programs 56 Managing the schedule recording list 57 Viewing recorded programs Setting Up a Schedule Viewing 57 Setting up a schedule viewing for a channel 58 Editing a schedule viewing Using Timeshift 59 Buttons and functions av...

Страница 4: ...licious Code 76 Scanning the TV and connected storage for malicious code Using Other Functions 76 Running the accessibility functions 77 Enabling voice guides for the visually impaired 77 Enabling audio for the video description function 77 White text on black background high contrast 77 Enlarging the font for the visually impaired 78 Learning about the remote control for the visually impaired 78 ...

Страница 5: ...e on their Movie Rating MPAA 110 Blocking programs based on their Canadian English Rating 111 Blocking programs based on their Canadian French Rating 111 Blocking Programs based on their Downloadable U S Rating Buttons and Functions 112 Buttons and functions available while playing multimedia content License Accessibility Guidance Using the Remote control 115 Orientation of the Samsung Smart Remot...

Страница 6: ...time the Samsung Smart Remote pairs to the TV automatically If the Samsung Smart Remote does not pair to the TV automatically point it at the remote control sensor of the TV and then press and hold the and buttons simultaneously for 3 seconds or more The images buttons and functions of the Samsung Smart Remote may differ by model For more information refer to About the Samsung Smart Remote Availab...

Страница 7: ...ress the button on your remote control you can use the following functions and features 1 Settings When the focus is moved to the icon a list of quick settings icons appears above the top of the menu You can quickly set frequently used functions by clicking the icons 2 Source You can select an external device connected to the TV For more information refer to Switching between external devices conn...

Страница 8: ...n full screen mode This function is supported only in THE FRAME model For more information refer to the provided user manual Using Voice Interaction Speak into the microphone on your Samsung Smart Remote to control your TV Availability depends on the specific model Running Voice Interaction Press and hold the button on your Samsung Smart Remote say a command and then release the button The TV reco...

Страница 9: ...does not operate for all apps You can set the timerwith the command Sleep reservation in 30 minutes To change the source say HDMI TV or USB To change the picture mode say Movie Picture Mode or Set Picture Mode to Standard To search say Search or Search in YouTube To view Help say Help What can I say or User guide The supported language may differ by geographical region When you press the button on...

Страница 10: ...ovide complete results You may be required to pay for some apps Consequently you may encounter a service application or contract To change the current channel by saying channel names as voice commands you must finish Set Up Service Provider Settings General Start Setup To use the voice text input function and Smart search function you must consent to provisions allowing third parties to collect an...

Страница 11: ...ftware update Updating through the Internet Settings Support Software Update Update Now Updating from the Internet requires an active Internet connection Updating through a USB device Settings Support Software Update Update Now After downloading the update file from the Samsung website and storing it on a USB device connect the USB device to the TV to update To update using a USB flash drive downl...

Страница 12: ...ction requires an Internet connection Getting Support Get help directly from Samsung if you have a problem with your TV Getting support through Remote Management Settings Support Remote Management After consenting to our service agreement you can use Remote Management to access Remote Support and have a Samsung service technician diagnose your TV correct problems and update your TV s software remo...

Страница 13: ...ense and other information you may need to get service support from a Samsung call agent or the Samsung website You can also view information by scanning the QR code of your TV You can also start this function by pressing and holding the button for 5 or more seconds Requesting service Settings Support Request Support You can request service when you encounter a problem with the TV Select the item ...

Страница 14: ... It shows you how to connect various external devices such as set top boxes game consoles and PCs using pictures If you select the connection method and an external device the connection details appear Connection Guide Cable Box Disc Player HDMI Game Console PC Audio Device Mobile Device External Storage Accessory The image on your TV may differ from the image above depending on your model and geo...

Страница 15: ...tings Connect to an available network Establishing a wired Internet connection Settings General Network Open Network Settings Wired If you connect a LAN cable the TV automatically accesses the Internet LAN Use a CAT 7 STP type cable for the connection Shielded Twist Pair The TV will not be able to connect to the Internet if your network speed is below10 Mbps ...

Страница 16: ...mage on your TV may differ from the image above depending on your model and geographical area If no wireless router is found select Add Network at the bottom of the list and enter the network name SSID If yourwireless router has a WPS or PBC button select Use WPS at the bottom of the list and then push the WPS or PBC button on your routerwithin 2 minutes The TV will connect automatically Checking ...

Страница 17: ...as Checking an Internet connection set up over IPv6 Settings General Network Expert Settings IPv6 Status This function is not available on certain models in specific geographical areas Troubleshooting Internet Connectivity Issues If your TV won t connect to the Internet try the solutions below Troubleshooting wired Internet connectivity issues Try Now After reading the following content troublesho...

Страница 18: ...ort 2 Check the DNS values in IP Settings Network setup is complete but unable to connect to the Internet If the problem persists contact your Internet Service Provider Troubleshooting wireless Internet connectivity issues After reading the following content troubleshoot the wireless Internet connection issue If the problem persists contact your Internet Service Provider Wireless network connectio...

Страница 19: ...he correct password if required Connected to a local network but not to the Internet 1 Make sure that the Internet LAN cable is connected to the router s external LAN port 2 Check the DNS values in IP Settings Network setup is complete but unable to connect to the Internet If the problem persists contact your Internet Service Provider Connecting Video Devices Make the correct video connections bet...

Страница 20: ...n Review the illustration below and then connect Component IN and AV IN on the TV to Component OUT on the external device by using the provided component and AV adaptors Make sure to connect the same color connectors together blue to blue yellow to yellow etc COMPONENT IN AV IN COMPONENT IN COMPONENTINAdapter AV IN Adapter AV IN To use component equipment connect both the component adapter blue an...

Страница 21: ...tion below and then connect AV IN on the TV to AV OUT on the external device using the provided AV adapter and composite cable When connecting the cables be sure to match the colors of the cables to the colors of the ports AV IN COMPONENT IN COMPONENT IN COMPONENT IN Adapter AV IN Adapter AV IN Connect AV composite equipment to AV In only Do not connect to Component In ...

Страница 22: ...kers Connecting with an HDMI ARC cable HDMI IN ARC Connecting with a digital audio optical cable DIGITAL AUDIO OUT OPTICAL Connecting through a wireless network You can connect the TV to a Samsung wireless audio device through yourwireless network The two devices must be connected to the same network For more information about the connection and its use refer to the user manual of the audio device...

Страница 23: ...on certain models in specific geographical areas Connecting a Computer Use the TV as a computer monitor or connect the TV to a computervia your network and access the computer s content Connecting through the HDMI port Screen sharing HDMI HDMI IN HDMI DVI HDMI IN When your PC is connected select PC for the Device Icon For more information about the port settings refer to Editing the name and icon ...

Страница 24: ...ile device on the TV 1 Run the Smart View Screen Mirroring on your mobile device The device searches for TVs that can be connected 2 Select the desired TV from the searched result The TV and the mobile device are connected If there is no TV found try again after turning both off and on If you have multiple TVs assign a different name to each TV in Settings General System Manager Device Name to mak...

Страница 25: ...urce screen the output of the selected device is displayed on the TV s screen To control a device Blu ray player game console etc that supports universal remote control with the TV s remote connect the device to an HDMI port on the TV and then turn on the device Lets you switch to the output of the device automatically or lets you configure universal remote control for the device automatically To ...

Страница 26: ...odel and geographical area 1 Move the focus to a connected external device 2 Press the Up directional button The following 2 functions become available Note that available functions may differwith the port type 1 Edit You can change the port name of an external device for easy identification 2 Information You can view detailed information about an external device 3 Add to Home You can add the port...

Страница 27: ...ay differwith the model Refer to the external device s operating manual when connecting it to the TV The number of external device connectors and their names and locations may differwith the manufacturer Connection notes for HDMI The following types of HDMI cables are recommended High Speed HDMI Cable High Speed HDMI Cable with Ethernet Use an HDMI cable with a thickness of 0 66 inches 17 mm or le...

Страница 28: ...down directional button RETURN If the function is deactivated and TV is turned off the function is automatically activated again when the TV is next switched on Connection notes for audio devices For better audio quality it is a good idea to use an AV receiver Connecting a device using an optical cable does not automatically change the audio output to the device s speakers To change the audio outp...

Страница 29: ...for mobile devices To use the Smart View function the mobile device must support a mirroring function such as AllShare Cast or Smart View To check whetheryour mobile device supports the mirroring function please visit the mobile device manufacturer s website To use Wi Fi Direct the mobile device must support the Wi Fi Direct function Please check if your mobile device supports Wi Fi Direct The mob...

Страница 30: ...l and Peripherals You can control TV operations with your Samsung Smart Remote Pair external devices such as a keyboard for ease of use About the Samsung Smart Remote Learn about the buttons on the Samsung Smart Remote ...

Страница 31: ...le you are watching a program the previous channel appears Smart Hub Press to return to the Home Screen Play pause When pressed the playback controls appear Using these controls you can control the media content that is playing VOL Volume Move the button up or down to adjust the volume To mute the sound press the button When pressed for1 second or more the Accessibility Shortcuts appears CH Channe...

Страница 32: ... 27 About the Samsung Smart Remote THE FRAME Learn about the buttons on the Samsung Smart Remote ...

Страница 33: ...he running function is terminated When pressed while you are watching a program the previous channel appears Smart Hub Press to return to the Home Screen Press in Art mode to switch to TV mode Play pause When pressed the playback controls appear Using these controls you can control the media content that is playing VOL Volume Move the button up or down to adjust the volume To mute the sound press ...

Страница 34: ... the Samsung Smart Remote Source Universal Remote You can control external devices connected to the TV using the remote control To control external devices register them by following the instructions on the screen Availability depends on the specific model You can also use the Anynet HDMI CEC function to operate external Samsung devices with your TV s remote control without any additional setup Fo...

Страница 35: ...heaters that do not support HDMI CEC For more information refer to Controlling External Devices with the Samsung Smart Remote Using the Universal Remote Anynet cannot be used to control external devices that do not support HDMI CEC Anynet HDMI CEC enabled devices must be connected to the TV with an HDMI cable Note that some HDMI cables may not support Anynet HDMI CEC The TV remote control may not ...

Страница 36: ...as If your device was not detected position the keyboard close to the TV and then select Refresh The TV scans for available devices again Using the keyboard Keyboard Remote control functions Directional keys Moves the focus Windows key Displays the TV settings Enter key Selects or runs a focused item ESC key Returns to the previous screen F1 F2 F3 F4 key Color buttons F5 key Launches the Home Scre...

Страница 37: ... the following functions Keyboard Language Keyboard Type Entering Text using the On Screen QWERTY Keyboard Use the QWERTY keyboard to enter text on your TV Recommended text Options Predict Next Character The image on your TV may differ from the image above depending on your model and geographical area ...

Страница 38: ...ext Character when using direction buttons Language Entering Text using the remote control s microphone and the on screen QWERTY keyboard When the QWERTY keyboard is on the screen press and hold the button on the Samsung Smart Remote speak into the microphone on the Samsung Smart Remote and then release the button What you say appears on the screen as text This function is not available on certain...

Страница 39: ...tions in your Internet service You can view the entire text of the Terms and Privacy Policy document by navigating to Settings Support Terms and Privacy Policy If you want to stop using Smart Hub you can cancel the agreement Try Now To cancel the Smart Hub service agreement though it is a required one select Reset Settings General Support Self Diagnosis Reset and then press the right directional b...

Страница 40: ...ides the best viewing experience Sound Mode You can select a sound mode to optimize your listening experience Sound Output You can select which speakers the TV uses for audio output Caption You can watch TV broadcasts with captions This function is not available on certain models in specific geographical areas Sleep Timer You can automatically shut off the TV after a pre set period of time Network...

Страница 41: ...n display the content in full screen mode This function is supported only in THE FRAME model For more information refer to the provided user manual Move Remove 5 Moving an item on the Home Screen Move the focus to the app you want to move press the down directional button on the remote control and then select Move Move the app to the desired position by pressing the left or right directional butto...

Страница 42: ...gs Support Self Diagnosis Start Smart Hub Connection Test Resetting Smart Hub Settings Support Self Diagnosis Reset Smart Hub Using a Samsung account Create and manage your own Samsung account Settings General System Manager Samsung Account Creating and managing your Samsung account You can view the entire text of the Terms Policy in Settings General System Manager Samsung Account My Account Samsu...

Страница 43: ...g a Facebook account Settings General System Manager Samsung Account Add Account Create with Facebook Creating a Samsung account using a PayPal account Settings General System Manager Samsung Account Add Account Create with PayPal Signing in to a Samsung account Settings General System Manager Samsung Account Sign In Changing and adding information to a Samsung account Settings General System Mana...

Страница 44: ... account information you must be logged in to your Samsung account Signing out of your Samsung account To sign out of your Samsung account move the focus to your account at Settings General System Manager Samsung Account and then press the Select button When the pop up message appears select Yes Viewing the user agreement and privacy policy Settings General System Manager Samsung Account My Accoun...

Страница 45: ...be connected to the Internet When Smart Hub is launched for the first time the default apps are automatically installed The default apps may differ with the geographical area APPS Editor s Choice Most Popular The image on your TV may differ from the image above depending on your model and geographical area 1 Sign In Selecting Sign In displays the Samsung Account screen on which you can create a Sa...

Страница 46: ...TV s internal memory is insufficient you can install an app on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is terminated You cannot run an app installed on a USB device on a PC or another TV Launching an app You can run the app desired from Downloaded App The icons below ...

Страница 47: ...ending on your model and geographical area 1 Removing an app 1 Select an app to delete 2 Select Delete The selected app is deleted Ensure that the related app data is also removed when you remove an app 2 Adding apps to the Home Screen 1 Select an app to add 2 Select Add to Home 3 After the Home screen appears move the selected app to the desired location 4 Press the Select button The selected app...

Страница 48: ... certain models in specific geographical areas 5 Reinstalling an app 1 Select the app to install again 2 Select Reinstall Reinstallation starts 6 Checking the app information details 1 Select the app to check 2 Select View Details 3 The app information screen appears 7 Automatically updating apps Installed apps can be automatically updated If you do not want apps automatically updated set Auto Upd...

Страница 49: ...the corresponding menu item and try out the feature right away Link Allows you to access the corresponding reference page Some menu screens cannot be accessed from the e Manual Using the Internet Surf the Internet on your TV Internet When you select Internet you can see recently viewed web sites or featured recommendations When you select a desired web site you can get immediate access to it You c...

Страница 50: ...ry Now You cannot play media content if the content or the storage device is not supported by the TV For more information refer to Read Before Playing Photo Video or Music Files To connect the TV to a computer refer to Connecting a Computer Backup important files before connecting a USB device Samsung is not responsible for damaged or lost files To connect the TV to a mobile device refer to Connec...

Страница 51: ...er to Buttons and functions available while playing multimedia content The content may not be played depending on the encoding method or file format Furthermore several functions may be restricted Content on devices connected to the TV via your network may not play smoothly due to the network communication problems If this occurs use a USB device For more information about connection to PC refer t...

Страница 52: ...epending on your model and geographical area This service is a music service app that works with other music apps to recommend songs You can search for and hear songs that you want If you select a song an associated app is run to play the song This function may not be supported depending on the geographical region 1 Search You can search for music that you want ...

Страница 53: ...geographical area This service displays the match or game schedules of your favorite sports teams and the results This function may not be supported depending on the geographical region 1 Search You can search your favorite sports teams 2 Settings You can set your favorite sports teams and events You can also activate the notification service that shows the match schedules and results of the selec...

Страница 54: ...for movies dramas and TV shows you want to view 2 Settings You can check your account payments and purchases Account and Payment You can check your Samsung account and your payments for paid content Link UltraViolet To purchase content with the TV PLUS app you must have an UltraViolet account If you already have an account enteryour account information to continue to use the service If not follow ...

Страница 55: ... press the button once the Help Guide is displayed Use the Voice Interaction function as instructed in the Guide During voice analysis the system cannot receive voice commands SMART HUB HDMI USB If you say an accessibility related command such as caption orvoice guide the command is applied directly and you will show an notification that the function is operating When playing back media content yo...

Страница 56: ...e Interaction Precautions forvoice interaction To use Voice Interaction you must have a Samsung account For more information refer to Using a Samsung account The supported voice interaction languages and features may differ by geographical region If the language set differs from the language of your country some features are not available The function is available only when the TV is connected to ...

Страница 57: ...isions allowing third parties to collect and use yourvoice data To use the interactive voice interaction function you must Agree to Smart Hub s Terms of Use Agree to a guidance regarding the collection and use of personal information for the Smart Hub service Consent to the collection and use of personal information for the voice interaction based service Requirements for using voice interaction T...

Страница 58: ...geographical area In the Guide you can see the daily program schedules for each broadcaster see program information choose a program to watch and set up a schedule viewing or recording In the Guide you can see only the TV programs scheduled after the current time The Guide also appears when you press the CH button while watching TV To see information about analog channels and use the analog channe...

Страница 59: ...r more information about watching or Schedule Viewing refer to Setting Up a Schedule Viewing Schedule Recording You can schedule recording of a broadcast scheduled program This function is not available in the U S A and Canada For more information about recording or Schedule Recording refer to Recording Programs Edit Recording Time You can change the start and end times of scheduled program record...

Страница 60: ...ns from the guide screen Instant Recording Select a live program from the Guide press and hold the Select button and then select Record from the pop up menu to start recording immediately Schedule Recording Select a program scheduled to be broadcast press the Select button and then select Schedule Recording to set up a schedule recording of the scheduled program Using the instant and schedule reco...

Страница 61: ...Schedules You can change scheduled recording information or cancel scheduled recordings You can schedule up to 30 recordings orviewings at once using Schedule Recording and Schedule Viewing Setting the Schedule Recording Time Live TV Recordings Schedules Edit You can set the start and end times for a schedule recording You can set the start time up to 10 minutes before the program starts and the e...

Страница 62: ... from the guide screen On the Guide screen select a program you would like to view press and hold the Select button and then select Schedule Viewing in the pop up menu that appears Using the schedule viewing options in the program info window Press the Select button while watching TV The Program Info window appears Select a program that will be broadcast using the left or right directional buttons...

Страница 63: ...chedule Manager Delete Other countries Live TV Recordings Schedules Delete Checking scheduled viewings U S A and Canada Live TV Schedule Manager View Details Other countries Live TV Recordings Schedules View Details Using Timeshift Play pause or rewind live TV You can pause and rewind live TV by using Timeshift Activating this function disables the Broadcasting function Try Now To activate the Tim...

Страница 64: ...t Recording Time You can set forwhat period of time the program will be recorded This function is only available when a program is being recorded Record You switch from the Timeshift function to the recording function When switching to the recording function you can include the content recorded by the Timeshift function in the new recording This function is only available when the Timeshift functi...

Страница 65: ...ing time and the current rewind time Rewind Fast Forward This function is not available while you are watching a program that is currently being broadcast Using the Channel List Change the channel or check programs on other digital channels Live TV Channel List Using the Channel List you can change the channel or check programs on other digital channels while watching TV The Channel List screen co...

Страница 66: ...the Edit Channel list only Removed channels are displayed in gray in the All Channels list To display the Edit Channel list select Live TV Channel List All Channels Edit Channels Then to add back a removed channel select it and then select Restore Editing registered channels You can access the following options by selecting All Channels Edit Channels Changing a channel name After selecting a chann...

Страница 67: ...rmation about the rating system of different countries refer to Blocking programs based on their TV Rating Watching blocked restricted programs To watch a blocked program enter the PIN when requested When initially showing a restricted program or movie the screen is blank because the Program Rating Lock Settings blocks it Enter the PIN to unblock the program when a message appears requesting the c...

Страница 68: ... 5 Edit Favorites The Edit Favorites screen appears Adding channels to favorites list Select channels to add and select the icon The selected channels are added to favorites list Removing channels from a favorites list Select channels in a favorites list and then select the button Rearranging a favorites list Select one or more channels and then select Change order The Change order highlight appea...

Страница 69: ...nnected to a cable or satellite box If the TV has saved channels Auto Program deletes the existing list and then saves the newly scanned channels Configuring advanced broadcasting audio settings Settings Broadcasting Audio Options Audio Options functions differently for analog and digital channels This function is not available on certain models in specific geographical areas Selecting a Language ...

Страница 70: ...the best viewing experience Dynamic Makes the picture brighter and clearer in bright viewing environments Standard Is the default mode suitable for general viewing environments Natural Reduces eye strain for a comfortable viewing experience Movie Is suitable forwatching TV or movies in a dark room Configuring advanced picture settings Settings Picture Expert Settings Try Now Configure the screen s...

Страница 71: ...ge technology implements video images that are very similar to the images seen through human eyes by finely adjusting the contrast of the source This function is only available on certain models in specific geographical areas Film Mode This function is only available when the input signal is TV AV Component 480i 1080i or HDMI 1080i Color Tone Cool and Standard are only available when Picture Mode ...

Страница 72: ...nction to convert the TV s HDMI connector to a mode optimized for the UHD 50P 60P signals When you set the HDMI connection to On the TV screen flickers The HDMI connection with HDMI UHD Color set to Off supports up to UHD 50P 60P 4 2 0 input signals while the HDMI connection with HDMI UHD Color set to On supports up to UHD 50P 60P 4 4 4 and 4 2 2 input signals For more information refer to Support...

Страница 73: ...tended periods of time This can cause the black bars which appear at the top bottom left and right sides of the screen in 4 3 mode to burn in and appear as temporary or permanent after images on the screen If the TV is used for commercial or non normal consumer use then damage to the screen caused by screen burn in is not covered byyourWarranty Supported picture sizes differwith the input signal F...

Страница 74: ...ening environment Standard Optimized Amplify Configuring advanced sound settings Settings Sound Expert Settings Try Now You can personalize the sound quality by adjusting the following settings Balance Equalizer HDMI Input Audio Format Digital Output Audio Format If you use a receiver that does not support Dolby Digital Plus you will hear no sound if you select Dolby Digital Audio Delay Sound Feed...

Страница 75: ...y must be paired using the TV s Bluetooth function For more information on pairing refer to the Bluetooth audio device s operating manual This function is not available on certain models in specific geographical areas If the TV fails to find a Bluetooth audio device place the device closer to the TV and then select Refresh When you turn on a paired Bluetooth audio device the TV detects it automati...

Страница 76: ...kers to the TV you can create an optimal sound set up by configuring the surround effect settings You can select any of the Multiroom speaker configurations with orwithout a sound bar Afteryou have configured the surround effect you can hear the TV s audio through the Multiroom speaker s The Surround Setup function is only available when at least one Samsung Multiroom Link compatible speaker is co...

Страница 77: ...me You must set the clock in the following cases The power cable is disconnected and then connected The Clock Mode is changed from Manual to Auto The TV is not connected to the Internet No broadcast signals are received Setting the clock automatically Settings General System Manager Time Clock Clock Mode Auto This function works only when the TV is connected to the Internet or is receiving digital...

Страница 78: ... local area network Time Offset adjusts the time if the TV fails to receive time information through normal digital broadcast signals Setting the clock manually Settings General System Manager Time Clock Clock Mode Manual When Clock Mode is set to Manual you can directly enter the current time Select the date and time by using the directional buttons on the remote control Using the timers Using th...

Страница 79: ... the brightness level of the TV according to the ambient light level to reduce power consumption If the Ambient Light Detection has adjusted the screen brightness to a too bright or dark level you can select Minimum Backlight to manually adjust the minimum screen brightness Minimum Backlight When the Ambient Light Detection is turned on you can manually adjust the minimum brightness of the TV scre...

Страница 80: ...storing it on a USB device connect the USB device to the TV to update To update using a USB flash drive download the update package from Samsung com to your computer Then save the update package in the USB device s top level folder Otherwise the TV will not be able to locate the update package Updating the TV automatically Settings Support Software Update Auto Update If the TV is connected to the ...

Страница 81: ...s it from executing 1 Select all the malicious code to quarantine 2 Select Isolate The selected malicious code is relocated to the Isolated List The Isolated List displays all quarantined malicious codes Using Other Functions View other functions Running the accessibility functions Settings General Accessibility Try Now The Accessibility Shortcuts provide easy access to the accessibility functions...

Страница 82: ...pported Changing the volume speed and pitch of the Voice Guide You can configure the volume speed pitch and level of the Voice Guide Enabling audio forthe video description function Settings General Accessibility Video Description You can activate an audio guide that provides an audio description of video scenes for the visually impaired This function is only available with broadcasts that provide...

Страница 83: ...you select Showing captions Settings General Accessibility Caption Settings Caption Set Caption to On to watch programs with the captions displayed Captions are not displayed by programs that do not support captions The TV cannot control or modify DVD or Blu ray subtitles To control DVD or Blu ray subtitles use the sub title feature of the DVD or Blu ray player and the player s remote control Sele...

Страница 84: ...phical areas When you connect Bluetooth devices to the TV Multi output Audio is activated For more information about connecting Bluetooth devices to the TV refer to Listening to the TV through Bluetooth devices Configuring advanced system settings Settings General System Manager Try Now Changing the menu language Settings General System Manager Language Setting up a password Settings General Syste...

Страница 85: ...appears on the screen when events such as an update release for an app or a Samsung account login logout occurs To delete all notifications select Delete All To check the SMART TV s service notifications on the Internet select Service Notice Using the TV as a display model for retail stores Settings General System Manager Usage Mode You can turn the TV into a display model for retail environments ...

Страница 86: ...D channel reception Restoring the TV to the factory settings Settings Support Self Diagnosis Reset You can restore all TV settings excluding the Internet and network settings to the factory defaults 1 Select Reset The security PIN entry window appears 2 Enter the security PIN and then select Yes All settings are then reset The TV turns off and on again automatically and displays the Setup screen F...

Страница 87: ... TV s software remotely via the web You can also turn Remote Management on and off This function requires an Internet connection What is Remote Support Samsung Remote Support service offers you one on one support with a Samsung Technician who can remotely Diagnose your TV Adjust the TV settings foryou Perform a factory reset on your TV Install recommended firmware updates How does Remote Support W...

Страница 88: ...t the item matching the problem that you encountered and then select Request Now or Schedule Appointment Send Your service request will be registered The Samsung Contact Centerwill contact you to set up or confirm your service appointment You must agree to the terms and conditions for the service request This function is not available in specific geographical areas This function requires an Intern...

Страница 89: ...nnected to an external device via a component cable confirm that the Pb Pr and Y jacks are plugged into their proper connectors Screen Brightness If the colors on your Samsung TV are correct but just a little too dark or bright try adjusting the following settings first Select Settings Picture Expert Settings and adjust the Backlight Contrast Brightness Sharpness Color or Tint G R settings Ghostin...

Страница 90: ...unction Mobile phones used close to the TV within 3 2 ft may cause noise on analog and digital channels The color is wrong or missing If you re using a Component connection make sure that the Component cables are connected to the correct jacks Incorrect or loose connections may cause color problems or a blank screen The color is poor or the picture is not bright enough Go to Picture and then adjus...

Страница 91: ...o option to HDMI if the box connected to your TV is using an HDMI cable To listen to computer sound connect an external speaker to the computer s audio output connector If your TV has a headphone jack make sure there is nothing plugged into it Reboot the connected device by disconnecting and then reconnecting the device s power cable No sound is heard Check whether the Digital Output Audio Format ...

Страница 92: ...n data The picture is distorted The compression of the video content may cause picture distortions This is especially true with fast moving pictures from sports programs and action movies A weak signal can cause picture distortions This is not a problem with the TV The picture quality is low Select high definition HD channels or programs My ComputerWon t Connect When the TV has difficulties connec...

Страница 93: ...y of 2 4 GHz This frequency is widely used by many cordless phones microwave ovens baby monitors garage doors and otherwireless devices Reduce interference by not using or turning off wireless devices that use the 2 4 GHz frequency Instead use devices that communicate via the 5 0 GHz frequency The software update over the Internet has failed Check the network connection status Settings General Net...

Страница 94: ...anager Anynet HDMI CEC to Off The message Connecting to Anynet device or Disconnecting from Anynet device appears on the screen You cannot use the remote control when the TV is configuring Anynet or switching to a viewing mode Use the remote control after the TV has completed the Anynet configuration or has switched to a viewing mode The Anynet device won t play You cannot use the play function wh...

Страница 95: ...is may help resolve the problem The problem Try this Some files can t be played This problem may occurwith high bitrate files Most files can be played back but you might experience problems with high bitrate files I Want to Reset the TV Initialize the settings to factory defaults Reset Path Description Reset Settings Settings Support Self Diagnosis Reset Resets Picture Sound Broadcasting and all o...

Страница 96: ... the TV s supported resolutions and adjust the external device s output resolution accordingly The Captions item in the TV is grayed out When an external device is connected with an HDMI or Component cable the Caption function is unavailable Adjust the caption setting on the external device The TV smells of plastic This smell is normal and will dissipate over time Signal Information under Self Dia...

Страница 97: ...rned off If Usage Mode is set to Retail Mode the TV s audio and video settings are automatically reset every 5 minutes Change Usage Mode Settings General System Manager Usage Mode to Home Mode A POP TV s internal banner ad appears on the screen Change Usage Mode Settings General System Manager Usage Mode to Home Mode The TV is making a popping noise The expansion and contraction of the TV s outer ...

Страница 98: ...ideo circuit has been replaced A USB hard drive with a speed of 5 400 rpm or above is recommended However RAID type USB hard drives are not supported USB memory sticks are not supported The total recording capacity may differwith the amount of available hard drive space and the recording quality level Schedule Recording requires at least 100 MB of free space on the USB storage device Recording wil...

Страница 99: ...SB hard drive with a speed of 5 400 rpm or above is recommended However RAID type USB hard drives are not supported USB memory sticks or flash drives are not supported The total recording capacity may differwith the amount of available hard drive space and the recording quality level If the available storage space falls below 500 MB while both the Schedule Recording and Timeshift functions are in ...

Страница 100: ...only and available content may differwith the geographical area For more information about applications visit the applicable service provider s website An unstable Internet connection may cause delays or interruptions In addition applications may terminate automatically depending on the network environment If this occurs check your Internet connection and try again Application services and updates...

Страница 101: ...response to remote commands and the resulting on screen display may be delayed while a web page is loading Loading a web page may be delayed or suspended completely with certain operating systems The copy and paste operations are not supported When composing an email or a simple message certain functions such as the font size and color selection may not be available There is a limit to the number ...

Страница 102: ...les on the device if it is connected with a USB extension cable Do not disconnect USB devices while they are transferring files When connecting an external hard drive use the USB HDD port We recommend that you use an external hard drive with its own power adapter Certain digital cameras and audio devices may not be compatible with the TV If there are multiple USB devices connected to the TV the TV...

Страница 103: ...DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass Powerdivx psb SMPTE TT Text xml Supported internal subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip MKV VobSub MKV MPEG 4 Timed text MP4 TTML in smooth streaming MP4 SMPTE TT TEXT MP4 SMPTE TT PNG MP4 ...

Страница 104: ...cs File extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 2 channels ogg OGG Vorbis Supports up to 2 channels wma WMA WMA Supports WMA10 Pro up to 5 1 channels WMA lossless audio is not supported Supports up to the M2 profile wav wav wav mid midi midi midi Supports type 0 and type 1 Seek is not supported Supports USB device only ape ape ap...

Страница 105: ...EG4 SP ASP 60 Dolby Digital LPCM mpg mpeg ts 3GP MOV FLV Window Media Video v9 VC1 ADPCM IMA MS AAC HE AAC tp trp VRO VOB MPEG2 1920 x 1080 20 WMA Dolby Digital Plus mov flv PS TS MPEG1 MPEG MP3 vob svi SVAF Microsoft MPEG 4 v1 v2 v3 DTS Core LBR HD_MA HD_HRA m2ts mts Window Media Video v7 WMV1 v8 WMV2 30 G 711 A Law μ Law divx H 263 Sorrenson VP6 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Support...

Страница 106: ...C codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 FHD is supported up to Level 4 1 TV does not support FMO ASO RS H 264 UHD is supported up to Level 5 1 HEVC FHD is supported up to Level 4 1 and HEVC UHD is supported up to Level 5 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders Supports WMA10 Pro up to 5 1 channels...

Страница 107: ...stom 4 3 Digital channel 1080i 1080p 16 9 Standard Custom 4 3 Digital channel 3840 x 2160p 24 30 Hz 16 9 Standard Custom Digital channel 3840 x 2160p 50 60 Hz 16 9 Standard Custom Digital channel 4096 x 2160p 16 9 Standard Custom HDMI 720p 16 9 Standard Custom 4 3 HDMI 1080i 1080p 16 9 Standard Custom 4 3 HDMI 3840 x 2160p 16 9 Standard Custom HDMI 4096 x 2160p 16 9 Standard Custom USB 720p 16 9 S...

Страница 108: ...r modem If the wireless router supports DHCP the TV can use a DHCP or static IP address to connect to the wireless network Select a channel that is not currently in use for the wireless router If the channel set for the wireless router is currently being used by another device the result is usually interference and or a communications failure Most wireless networks have an optional security system...

Страница 109: ... input signals while an HDMI connection with HDMI UHD Color set to On supports up to UHD 50P 60P 4 4 4 and 4 2 2 input signals If HDMI UHD Color is set to Off Frame rate fps Color Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O If HDMI UHD Color is set to On Frame rate fps Color Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 8 bit O O O O 50 6...

Страница 110: ...e power indicator turning on Refer to the user manual of your graphics card for compatible resolutions The native resolution is 3840 x 2160 at 60Hz with the HDMI UHD Color set to On The native resolution is 3840 x 2160 at 30Hz with the HDMI UHD Color set to Off IBM Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz Polarity horizontal vertical...

Страница 111: ...29 78 750 1152 x 864 75 Hz 67 500 75 000 108 000 1280 x 720 60 Hz 45 000 60 000 74 250 1280 x 800 60 Hz 49 702 59 810 83 500 1280 x 1024 60 Hz 63 981 60 020 108 000 1280 x 1024 75 Hz 79 976 75 025 135 000 1366 x 768 60 Hz 47 712 59 790 85 500 1440 x 900 60 Hz 55 935 59 887 106 500 1600 x 900RB 60 Hz 60 000 60 000 108 000 1680 x 1050 60 Hz 65 290 59 954 146 250 1920 x 1080 60 Hz 67 500 60 000 148 5...

Страница 112: ...000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 74 250 1920 x 1080 50 Hz 56 250 50 000 148 500 1920 x 1080 60 Hz 67 500 60 000 148 500 3840 x 2160 24 Hz 54 000 24 000 297 000 3840 x 2160 25 Hz 56 250 25 000 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 50 Hz 112 500 50 000...

Страница 113: ...p sync errors may occur The TV and Bluetooth device may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of the Bluetooth device or the TV When the device is subject to electrical variation from obstructions caused by a wall corner or office partitioning When the device is expos...

Страница 114: ...N to watch To unblock a category select the lock icon To unblock all the categories in a row select the lock under ALL Categories on the left TV Y Young children TV Y7 Children 7 and over TV G General audience TV PG Parental guidance TV 14 Viewers 14 and over TV MA Mature audience Categories on the top ALL Lock all TV ratings FV Fantasy violence V Violence S Sexual situations L Adult Language D Se...

Страница 115: ...ly cautioned R Restricted Children under17 should be accompanied by an adult NC 17 No children under age 17 X Adults only NR Not rated Blocking programs based on their Canadian English Rating This rating system applies to all rated material viewed on English Canadian TV channels Select a lock beside one of the rating categories to block that category and all higher categories To unblock a category...

Страница 116: ...ased on their Downloadable U S Rating This rating system only applies to material originating from US DTV channels Parental restriction information is automatically downloaded while you watch DTV channels This download may take several seconds If the information is unavailable from the broadcasting station the Downloadable U S Rating menu is deactivated Parental restriction levels differwith the b...

Страница 117: ...selecting the or button To increase the rewind or forward speed in slow mode up to 3 times select the button repeateldy To return to normal speed select the button or press the button Previous Next Displays the previous or the next multimedia content file Rewind Fast Forward Rewinds or fast forwards the multimedia content To increase the rewind or fast forward speed up to 3 times faster than norma...

Страница 118: ... the playback screen Information Displays detailed information about the current multimedia content Subtitles Controls video subtitles Subtitles Turns the subtitles on or off Language Sets the caption language Sync Adjusts the synchronization when the video and the subtitles are not synchronized Reset Sync Resets the subtitle synchronization adjustment to 0 Size Changes the font size of the subtit...

Страница 119: ...see http patents dts com Manufactured under license from DTS Inc DTS the Symbol DTS in combination with the Symbol DTS Premium Sound 5 1 DTS Digital Surround DTS Express and DTS Neo2 5 are registered trademarks or trademarks of DTS Inc in the United States and or other countries DTS Inc All Rights Reserved Manufactured under license from Dolby Laboratories Dolby Dolby Audio Pro Logic and the doubl...

Страница 120: ...han other buttons or small pips and these are located slightly below the middle of the remote Description of the Samsung Smart Remote From top to bottom and left to right you will find Pip at the top left is the button Top middle is a small LED Below the LED is a round button which is the button Underneath the voice recognition button are two small pips the one on the left is the number pad button...

Страница 121: ...ress and hold the channel button to open the Channel List This function is only available on certain models in specific geographical areas The color buttons Pressing the button displays on the screen a button for recording the program or starting the Timeshift function when the program is paused togetherwith 4 color buttons red green yellow and blue You can press the button while watching live TV ...

Страница 122: ... screen on the TV and when turned on speaks to identify items displayed on screen For example it tells you the selected volume the current channel and program information It also reads out the program information in the Electronic Program Guide EPG High Contrast mode allows you to display all menus with an opaque black background and a white font providing maximum contrast Enlarge enables the impo...

Страница 123: ...ton See the description of the remote control to learn where these are Use the up and down arrow buttons to move between the menu items Press Select to open a menu item Generally this will open a sub menu with options on Again use the up and down arrows to move between options and press Select to choose an option To close this menu use the right arrow button to get to the Close button and select t...

Страница 124: ...page 4 When you have finished and want to exit the e Manual press the button twice to go to the previous page Accessing the main accessibility menu to change Voice Guide settings You can also go to an accessibility menu from the main TV menu This provides more options for example to change the speed of Voice Guide The TV will not verbalize this menu unless Voice Guide is already turned on 1 Press ...

Страница 125: ...emote directly below the LED power indicator and above the directional navigation pad The TV will give a speak now prompt Say the command and then release the button The TV will confirm the command For example you can Turn Voice Guide on Press the button on the Samsung Smart Remote and say Voice Guide on When you turn off Voice Guide there is no audible confirmation that it is turned off Turn Audi...

Страница 126: ... speak the channel name program title and the start and end times for this program Changing channel You can change the channel in a number of ways Every time you change channels the new channel details will be announced Channel up down rocker button Open the channel list use the up and down arrow buttons to move between channels and then press Select Use the number buttons directly on the standard...

Страница 127: ...and the virtual numeric pad will disappear from the screen Changing volume Use the volume rocker button on the left to change the volume Every time you change the volume the new volume level will be announced Using program information When watching live TV press the Select button to bring up program information at the top of the screen Voice Guide will speak the program details and say if it has A...

Страница 128: ... the TV s clock Settings General System Manager Time Clock The clock should have been set to automatic when the TV was installed If you need to set the clock again follow the instructions below 1 Press the button to open Smart Hub 2 Press the left arrow until you reach Settings 3 Press Select to open the main menu 4 Use the up and down arrows to move through this menu until you reach General and t...

Страница 129: ...n and Caption are available for the program When you move the focus to a different channel you will hear the channel name and number and then the program details If you move to a different day you will hear the day announced for the first program you reach on that day The day is not repeated so if you are not sure what the day is you can move forwards and backwards 24 hours and then the day will b...

Страница 130: ... speak this information To find out if a program is scheduled to record orview press and hold the Select button The option in the menu will be Cancel schedule instead of schedule viewing or schedule recording Press to go back to the Guide without changing the setting Displaying yourfavorite channels If you have set up favorite channels you will be able to filter the Guide so that only those channe...

Страница 131: ...edule Manager or Recordings Scheduled Remove You can cancel a scheduled viewing via the Guide or Smart Hub From the program guide move to the program and then press and hold Select Move to the Cancel Schedule option and then press Select You will return to the program guide with the scheduled viewing removed To use Smart Hub press the button to open Smart Hub press the up arrow to move to the top ...

Страница 132: ... to enter a channel number and go to that channel directly Pressing the right arrow takes you to the Category List Use the up and down arrows to move within this list Press Select to choose an option You will open a second list Use the up and down arrows to move between the items in the list Press Select to choose one All Channels Displays the channels that have been automatically searched Favorit...

Страница 133: ...esignate frequently watched channels as favorite channels Favorite channels are highlighted in the Edit Channel and All screens with the symbol There is currently no feedback with Voice Guide for this Registering channels as favorites Live TV Channel List 1 Press the right directional button on your remote control 2 Select Favorites 3 Select a desired favorites list 4 Move to Edit Favorites 5 Sele...

Страница 134: ...ress Select The selected channels are added to the Favorites List Deleting channels from a favorites list Detail 1 Open the Channel List 2 Press the right arrow to move to the Category List 3 Use the up and down arrow buttons to move to Favorites and then press Select You will see Favorites Lists 1 to 5 4 Use the up and down arrow buttons to move to the list you want and then press Select 5 Use th...

Страница 135: ...ation This function is not available in the U S A and Canada This function is only available on certain models in specific geographical areas Read all precautions before using the recording feature For more information refer to Before Using the Recording and Timeshift Functions Using the instant and schedule recording options from the guide screen To record a program that is on now open the progra...

Страница 136: ... just press the button to go back to the program guide without cancelling the recording Using the Instant and Schedule Recording options from program info window To display a menu for recording a program or starting the Timeshift function press the button while watching the program You can select the following functions on the menu Record Immediately starts to record the program you are watching T...

Страница 137: ...TV option Press the up arrow to move to the row above and then move to the Guide option Press the right arrow to move to Recordings and then press Select This will open the Recording Schedule Manager screen showing Recordings and Schedules The focus is placed on the first Recordings To play a program use the up and down arrows to move between program titles Press Select to play the program or pres...

Страница 138: ...vice you must have an account with the service provider or a Samsung account For more information refer to Using a Samsung account To use this feature the TV must be connected to the Internet Some Smart Hub features may not be available depending on the service provider language or region Smart Hub service outages can be caused by disruptions to your Internet service You can view the entire text o...

Страница 139: ...This function is supported only in THE FRAME model For more information refer to the provided user manual The buttons to the right of the Live TV option provide quick access to apps such as Netflix and Amazon Currently many of these apps are not accessible with Voice Guide Use the left and right arrow buttons to move between options on a row and the up and down arrows to move between rows Press Se...

Страница 140: ...con a list of quick settings icons appears above the top of the menu You can quickly set frequently used functions by clicking the icons Picture Mode You can select the picture mode that provides the best viewing experience Sound Mode You can select a sound mode to optimize your listening experience Sound Output You can select which speakers the TV uses for audio output Caption You can watch TV br...

Страница 141: ...d remote control to open the menu Alternatively press the button to open Smart Hub press the left arrow until you reach settings and then press Select Use the up and down arrows to move within this menu Move to the Support option select the e Manual option and then press Select to open it Settings Support Open e Manual You can view the embedded e Manual containing information about your TV s key f...

Страница 142: ...t Remote The TV will respond saying Speak now Say the command you want and then release the button The TV will provide feedback about what it has understood and then carry out the action If the TV cannot identify the command try again with more precise pronunciation This function may not be supported depending on the model or geographical region Some useful commands are Voice Guide on off turns th...

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