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The problem
Try this!
The color is poor or the
picture is not bright
enough.
Go to the
Picture
and then adjust the
Picture Mode
,
Brightness
,
Sharpness
, and
Color
settings.
See if
Energy Saving Mode
(
Settings
System
Eco Solution
Energy
Saving Mode
) has been enabled.
Try resetting the picture. (
Settings
Picture
Expert Settings
Reset
Picture
)
There is a dotted line
on the edge of the
screen.
Change
Picture Size
to
16:9 Standard
.
The picture is black
and white.
If you are using AV, analog equipment, disconnect the adapter from the Component
(Blue) input jack on the TV and connect it to the AV In (Yellow) input jack.
"
If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact
Samsung’s Call Center for assistance.
"
If the test picture is displayed properly, there may be a problem with an external device. Please check the
connections.
"
If the problem persists, check the signal strength or refer to the external device’s user manual.
I Can't Hear the Sound Clearly
When the TV has difficulties with sound, these steps may help resolve the problem.
Testing the sound
Settings
Support
Self Diagnosis
Start Sound Test
If the TV plays the
Start Sound Test
melody without distortion, there may be a problem with an external
device or the broadcast signal's strength.
The problem
Try this!
There is no sound or
the sound is too low at
maximum volume.
Check the volume control of the device (cable or satellite box, DVD, Blu-ray, etc.)
connected to your TV.
The picture is good but
there is no sound.
Set
Settings
Sound
Select Speaker
to
TV Speaker
.
If you are using an external device, check the device’s audio output option. (For
example, you may need to change your cable box’s audio option to HDMI if the box
connected to your TV is using an HDMI cable.)
To listen to computer sound, connect an external speaker to the computer’s audio
output connector.
If your TV has a headphone jack, make sure there is nothing plugged into it.
Reboot the connected device by disconnecting and then reconnecting the device’s
power cable.
