Smart Hub Connection Test
TV Router Internet / Samsung Server Samsung Apps
Go to
Menu > Support > Self Diagnosis >
Smart Hub Connection Test:
Begin Test
If Smart Hub Test Fails:
Check
Network Status (Menu / Network/ Network Status)
Reset
Smart Hub
“Apps Reset”
(Factory Mode / SVC / Reset / Apps Reset /Wait/Done/Soft Power Off)
If Netflix Issue:
Check
Certificate & Netflix ESN Status in Factory Mode.
If Certificate and ESN exists, “
CO
”
,
“
NfO
”, change the
DNS
to
8.8.8.8
If Certificate is missing, “
C/”
replace the TV’s Main board.
If ESN number is missing:
NF/
do not replace the Main Board.
Reset TV Clock and check for correct Time & Date. Netflix relies on correct settings..
Reset Smart Hub. / Reset Apps In Factory Mode
Go to TV Web Browser / Go to speedof.me / testmy.net
Check
Speed
for at least 5 Mbps (HD streaming) / 25 Mbps (4K Streaming)
Check Latency
for less than 50ms
5) Samsung Apps Test
1) Network Test / Gateway Test
2) DNS test
3) ISP Blocking
4) Samsung Server Test
UN40J5500AFXZA Fast Track Troubleshooting Manual Rev 6/15/15cr
