Support Information
ASC Tech Support
: (888) 751-4086
BE Tech Support
: (866) 894-0637
GSPN:
http://gspn3.samsungcsportal.com/
HOT TIPS
Verify TV has latest Firmware Updates found on
samsung.com., unless related to a service
bulletin directed to GSPN. Check TV is left in
auto update mode. Many new TV model issues
are firmware update related. This will prevent
REDO.
Service Bulletins/Tips
6/2/15 ASC20150601002
Abnormal Netflix Operation
Freezes/not avail./not working.
FIX:
Firmware Update,
May also need to Reinstall Netflix (see bulletin)
6/1/15 ASC20150601001
A Sound Bar or A/V receiver
connected to the TV does not play audio when the TV is
playing video from a streaming application.
FIX:
Firmware Update
TIPS
: 4/30/15 2015 Option Bytes Table
(download)
ALL Repairs: Prior to service…
Check
GSPN
for latest Bulletins and to confirm part numbers.
- Download latest firmware onto a USB Stick from
Samsung.com.
Download from
GSPN
for Bulletin related updates.
UN48J5500AFXZA Fast Track Troubleshooting Manual Rev 6/15/15cr
SMPS
Main PCB
T-CON
LVDS Cable
WiFi Mod
Jog
Function
Speaker R
Speaker L
Part#
Description
Ver.
Ver.
Ver.
BN44-00703G
SMPS
TS01 VS02 VS04
BN59-01174D
WIFI Module
TS01 VS02 VS04
BN59-01223A
Remote
TS01 VS02 VS04
BN94-08876A
Main Board
------ VS02
-----
BN94-08238U
Main board
TS01 -----
-----
BN94-09124Z
Main Board
------
-----
VS04
BN95-02024A
LCD panel
TS01 VS02 VS04
BN96-30163A
T-Con
TS01 VS02 VS04
BN96-30218F
Bluetooth Mod TS01 TS02 VS04
BN96-30334J
Speakers
TS01 TS02 VS04
BN96-36274B
LVDS CABLE
TS01 TS02 VS04
BN96-35176A
P-Function
TS01 TS02 VS04
Factory Reset
Type
48A6AF0V
Local Set
US
SW Model
5500
BOM Model
5500
TUNER
S_TDA18275A
CH Table
NONE
Option Byte Table
BT Mod
