Voice Assistant Issues
When the Voice Assistant isn't working, these steps may help resolve the problem.
The microphone is off.
Turn on the microphone switch at the bottom of the TV. Each time the switch is turned on or off, the screen displays
a pop-up window showing whether the microphone is turned on or off.
If the microphone is turned off, all voice recognition features and some sound features involving the microphone do not
work.
The position and appearance of the microphone switch may differ depending on the model.
This function may not be supported depending on the model or geographical area.
The voice commands do not work well.
Voice commands may differ depending on the
Voice Assistant
.
Refer to the command examples for each
Voice Assistant
.
•
Bixby
:
Explore Now
•
Amazon Alexa
:
Menu
Settings
All Settings
General & Privacy
Voice
Amazon Alexa
Settings
Try Now
This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area.
Bixby/Alexa answers although I did not call it.
The TV may recognise an ambient noise or everyday conversation as a call to Voice Assistant.
Turn off the
Voice Wake-up
function or set the
Wake-up Sensitivity
to
Low
.
•
Menu
Settings
All Settings
General & Privacy
Voice
Voice Wake-up
This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area.
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