Samsung TU85CU8005KXXC Скачать руководство пользователя страница 213

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Troubleshooting

The following are troubleshooting solutions for each problem.

Picture Issues

When the TV has trouble with the picture, these steps may help resolve the problem.

The screen is flashing or has become dark

If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features.

Disable

Brightness Optimisation

Energy Saving Solution

Motion Lighting

Contrast Enhancer

•

Settings

All Settings

General & Privacy

Power and Energy Saving

Brightness

Optimisation

Try Now

•

Settings

All Settings

General & Privacy

Power and Energy Saving

Energy Saving

Solution

Try Now

•

Settings

All Settings

General & Privacy

Power and Energy Saving

Motion Lighting

Try Now

•

Settings

All Settings

Picture

Expert Settings

Contrast Enhancer

Try Now

Run

Picture Test

. When the tested image quality is normal, check the signal of the connected device.

•

Settings

Support

Device Care

Self Diagnosis

Picture Test

Try Now

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Содержание TU85CU8005KXXC

Страница 1: ...e more complete service please register your product at www samsung com Model Serial No To directly go to the page that provides instructions on how to use the manual for visually impaired users selec...

Страница 2: ...Using a Samsung account 71 Using the Shortcuts 74 Using Workspace 81 Using the Apps Service 85 Using the e Manual 87 Using the Internet 88 Using SmartThings 93 Playing pictures video music 99 Using M...

Страница 3: ...TV cannot be turned off 216 Unable to power on 216 The TV remains on or does not turn on automatically 217 Unable to find a Channel 217 The TV image does not look as good as it did in the store 217 D...

Страница 4: ...230 External devices cannot be operated with the TV remote control Recording Issues 231 The Timeshift or recording function cannot be used 231 Cannot record videos received from an external device or...

Страница 5: ...Support 241 Getting support through Remote Management 241 Finding the contact information for service 241 Requesting service Accessibility Guidance Menu Learning Screen 242 Using the Remote control 2...

Страница 6: ...de Try Now It shows you how to connect various external devices such as video devices game consoles and PCs using pictures If you select the connection method and an external device the connection det...

Страница 7: ...area The connection method and available external devices may differ depending on the model Connection Guide Audio Device Video Device Smartphone PC Input Device Game Console External Storage HDMI eA...

Страница 8: ...n your TV may differ from the following figure depending on the product model and region It is best to connect the both connectors using a Multi Switch or DiSEqC Switch etc and to set Aerial Connectio...

Страница 9: ...etwork Settings Wired If you connect a LAN cable the TV automatically accesses the network If the TV does not automatically connect to the network refer to Wired network connection failed in Troublesh...

Страница 10: ...ettings Wireless Make sure that you have the wireless access point s name SSID and password settings before attempting to connect The network name SSID and security key are available on the wireless a...

Страница 11: ...2 minutes The TV will connect automatically To view or delete previously connected network names SSIDs move the focus to Manage Saved Networks and then press the Select button To disconnect Wi Fi sele...

Страница 12: ...P Remote Try Now You can connect an IP control device to the TV remotely to manage your IP device To use this function Power On with Mobile must be turned on Turning this feature on may allow other IP...

Страница 13: ...thout using a wireless router To maximise the network performance when a 6 GHz access point is connected turn off the Wi Fi Direct function This function may not be supported depending on the model Ch...

Страница 14: ...information on how to share the screen with your mobile device refer to Menu Connected Devices Connection Guide Smartphone Screen Sharing Smart View Try Now To turn off Screen Sharing Smart View disco...

Страница 15: ...Samsung mobile devices with Android 8 1 or higher Music Wall screen is a function that allows you to enjoy music along with visual video effects that change according to the genre and beat of the musi...

Страница 16: ...ame Image Description HDMI to HDMI Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV Cables are divided into various types accordin...

Страница 17: ...deo signals Component Component cables transmit analogue signals The video signal is separated and transmitted to the red green and blue terminals to provide HD 1080i pictures The audio signal is tran...

Страница 18: ...versal remote control for the device automatically For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal remote setup When a USB device is connec...

Страница 19: ...pending on the model or geographical area For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal remote setup 2 Edit You can rename the input port...

Страница 20: ...ails on how to connect refer to Camera Sharing Menu Connected Devices Connection Guide Smartphone Camera Sharing This function may not be supported depending on the model or geographical area Workspac...

Страница 21: ...on error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built w...

Страница 22: ...Optical on the Sound Output menu Menu Settings All Settings Sound Sound Output Try Now Refer to the soundbar s user manual when connecting it to the TV An unusual noise coming from a connected audio d...

Страница 23: ...onnected Devices Connection Guide Smartphone Apple AirPlay Try Now This function may not be supported depending on the model or geographical area The video or audio may stop intermittently depending o...

Страница 24: ...rol TV operations with your Samsung Smart Remote Pair external devices such as a keyboard for ease of use About the Samsung Smart Remote QLED TV The Frame S9 C Series CU8 Series CU77 model Learn about...

Страница 25: ...lour buttons are displayed alternately Use this button to access additional options that are specific to the feature in use Press to bring up the virtual numeric pad on the screen Use the numeric keyp...

Страница 26: ...pp button Launch the app indicated by the button Available apps may differ depending on the geographical area or contents provider This function may not be supported depending on the model or geograph...

Страница 27: ...About the Remote Control CU7 BEC Series except for CU77 model Learn about the buttons on the Remote Control 27...

Страница 28: ...el enter a PIN ZIP code and etc When pressed for 1 second or more the Shortcuts menu screen appears Colour button When pressed coloured buttons appear on the screen Use this button to access additiona...

Страница 29: ...Launch app button Launch the app indicated by the button Available apps may differ depending on the geographical area or contents provider This function may not be supported depending on the model or...

Страница 30: ...TV for the first time the Samsung Smart Remote pairs to the TV automatically If the Samsung Smart Remote does not pair to the TV automatically point it at the front of the TV then press and hold the a...

Страница 31: ...Using Anynet HDMI CEC Specific external devices connected to the TV may not support the universal remote feature Do not place any obstacles in front of an external device and TV s logo It may cause i...

Страница 32: ...cables may not support Anynet HDMI CEC You can configure the TV s Universal Remote to control third party cable boxes Blu ray players and home theatres that do not support HDMI CEC For more informatio...

Страница 33: ...Connection Guide Menu Connected Devices Connection Guide Input Device Connecting a Bluetooth keyboard mouse or gamepad Menu Settings All Settings Connection Bluetooth Device List Try Now If your devi...

Страница 34: ...n pad are displayed alternately F3 key Plays pauses F4 key Displays the Settings screen F5 key Displays the Home Screen F6 key Displays the Sources screen F7 key Displays the Channel List F8 key Mutes...

Страница 35: ...oller BT O USB O Xbox 360 controller USB O Xbox Elite Wireless Controller Series 2 BT O Xbox Adaptive controller BT USB Sony Dualsense BT O USB O DualShock 4 BT O USB O Google Stadia controller USB No...

Страница 36: ...X button Sony Only Enter OK B button or O button Sony Only Return Cancel Pressing and holding the B button or O button Sony Only Exit Home button Gaming Hub homepage Gaming Hub supported countries Sma...

Страница 37: ...ttings Try Now You can set up the mouse with the Primary Button and Pointer Speed functions Entering Text using the On Screen Virtual Keyboard Use the virtual keyboard to enter text on your TV The ima...

Страница 38: ...ed text Reset Recommended Text Memory Show Editing Buttons Keypad Language Entering Text using the remote control s microphone and the on screen virtual keyboard When the virtual keyboard is on the sc...

Страница 39: ...ll and use various apps view photos and videos or listen to music and perform more functions Some Smart Hub services are paid services To use Smart Hub the TV must be connected to the network Some Sma...

Страница 40: ...ut giving consent you cannot use the additional features and services You can view the entire text of the Terms Privacy by navigating to Menu Settings All Settings General Privacy Terms Privacy Try No...

Страница 41: ...depending on the model or geographical area For more information refer to Using Samsung Gaming Hub Art When you are not watching TV or when the TV is turned off you can use the Art mode function to ed...

Страница 42: ...ly Menu Settings All Settings General Privacy Start Screen Options Autorun Samsung Business TV App If Autorun Samsung Business TV App is set to On Samsung Business TV app is automatically run when you...

Страница 43: ...e supported depending on the model Launching Multi View automatically When rotating Menu Settings All Settings General Privacy Start Screen Options Autorun Multi View When Rotating Multi View runs aut...

Страница 44: ...Ambient mode some functions may not be supported The image on your TV may differ from the image above depending on the model and geographical area 1 Getting to Know Ambient Mode Press View Help to br...

Страница 45: ...ng on the model or geographical area Changing art work Change the artwork to display in Ambient Mode Press the Select button on the remote control to move the focus to an artwork Use the left or right...

Страница 46: ...Time Filter You can select any background time format for content Colour Changes the Colour of the content Vibes Selects a mood that matches the content Backgrounds Changes the background of the cont...

Страница 47: ...with an app that provides NFT works Special Edition Allows you to enjoy creative artwork and interior design content created by the world s finest artists and designers Cinemagraph Adds a looping ani...

Страница 48: ...wall using the SmartThings app on your mobile device to create a custom background theme When you use this function there may be a delay in image transmission and optimisation depending on network con...

Страница 49: ...screen is not automatically adjusted in response to the surrounding light level Sleep After Sets the time when the Ambient mode screen turns off automatically If there is no remote control input for t...

Страница 50: ...the brightness and colour tone of your TV are automatically adjusted depending on the ambient and the TV can be automatically turned off The TV is set by default so that the screen turns off automatic...

Страница 51: ...screen for 30 seconds If you like the image you can keep it as an artwork by purchasing it or subscribing to the Membership If you select a saved image the TV goes into Art mode In Art mode press Sele...

Страница 52: ...and colour and press either the Select or button Supported border styles may differ if the image aspect ratio is not 16 9 or the image resolution is lower than the recommended resolution Recommended r...

Страница 53: ...above depending on the model and geographical area 3 My Art Store Favourites Manage images saved in Favourite Display All Resume Play Play images in Favourite as a slideshow Delete Select and delete...

Страница 54: ...rt Mode Options Configure options related to the Art mode screen This menu can be found at the bottom of the Art home To configure the option settings scroll down to the far bottom Sleep After The TV...

Страница 55: ...mory An alternative way to run the USB memory is to navigate to Menu Connected Devices and select the USB memory 3 Navigate to the folder that contains the image file you want to save to the TV and th...

Страница 56: ...the TV Add Picture select 2 to 3 images Create Mount Combine the 2 to 3 images to create a single image My Album select content such as Dynamic Filter or Auto Gallery and then press Select Photo to se...

Страница 57: ...ion recognition performance may vary depending on the positions types and number of the light sources If the area around the TV is too dark or bright the screen brightness may be limited or the sensor...

Страница 58: ...ove depending on the model and geographical area 1 Learn More Provides information about Samsung Gaming Hub and details on how to use devices 2 Accessories and Music Accessories Controllers Select a C...

Страница 59: ...4 Game list Purchase games or subscribe to service offered by the Samsung Gaming Hub Select a game to view the game details Installation of related apps is required to run some games The image on you...

Страница 60: ...om Game Rating Lock Set the age limit for playing games The age limit is only supported to cloud game browsing domain in Gaming Hub Personalisation Tailored content is recommended according to the gam...

Страница 61: ...V left directional button Media The image on your TV may differ from the image above depending on the model and geographical area 1 APPS Install a variety of apps offered by Smart Hub such as video mu...

Страница 62: ...cus to the app to move and then press and hold the Select button 3 Removing an item on the Home Screen From the end of the APPS list select Edit List Move the focus to the app to remove and press the...

Страница 63: ...ng location Internet bandwidth used at home and Internet access speed Depending on your Internet connection environment it may be temporarily played at a resolution rather than an 8K resolution The re...

Страница 64: ...rmation refer to Using a Samsung account 2 Notification You can view a list of notifications for all events that occur on your TV A notification appears on the screen when it is time to schedule viewi...

Страница 65: ...ress the down directional button and select either Network Status or Network Settings This function may not be supported depending on the model or geographical area Intelligent Mode Improves your view...

Страница 66: ...ons press the down directional button and then select Go to Game Mode Settings This function is only available when an external input source is being used For more information refer to Setting the Vie...

Страница 67: ...ess the Select button To set the detailed options press the down directional button and then select Picture Clarity Settings Contrast Enhancer You can prevent excessive differences between bright and...

Страница 68: ...is function may not be supported depending on the model or geographical area 5 Multi View While watching the TV you can simultaneously view multiple screens that are split For more information refer t...

Страница 69: ...Samsung account Menu Settings All Settings General Privacy System Manager Samsung Account Sign In Creating a new account Menu Settings All Settings General Privacy System Manager Samsung Account Creat...

Страница 70: ...oduct Registration You can register the current TV or see the registered information You can easily receive services after product registration You can see the registered information or delete it at t...

Страница 71: ...ess the button This function may not be supported depending on the model and geographical area Shortcuts Sources e Manual Settings TTX MIX Terrestrial The image on your TV may differ from the image ab...

Страница 72: ...You can access the TTX menu screen 6 Terrestrial Cable Satellite or Service Provider Choose the broadcast type of the content Terrestrial Cable Satellite or Service Provider This function may not be s...

Страница 73: ...annels area Moving channels 1 Move the focus to the channel to move 2 Press the down directional button 3 Select Move 4 Move the selected channel to the desired location 5 Press the Select button The...

Страница 74: ...able in Windows 10 and later versions only Connection via Mac OS is available in AirPlay Using Easy Connection to Screen Menu Connected Devices Workspace Windows PC Easy Connection You can easily use...

Страница 75: ...s not available It is recommended to cancel the power saving mode It is recommended to connect the wired network because the screen or sound may be interrupted depending on the network condition 1 Con...

Страница 76: ...ommand in Settings Network and Internet View Network Properties or in Start Run and then run ipconfig to check the IPv4 address of the computer In case of Mac you can check the IP address in Settings...

Страница 77: ...er How to check the Username Windows OS Control Panel User Account Control Mac OS System Preferences Users Groups 3 Password Enter the password for the login account For use of PIN do not enter PIN bu...

Страница 78: ...Advanced Sharing window appears select the Share this folder check box Mac OS 1 Select Menu System Preferences and then click Sharing 2 Select the File Sharing check box 3 To add a folder to share cl...

Страница 79: ...g the Web Service Select the Add Web Service icon Use the bookmarking function of the Workspace browser you can add or delete the web service link to or from Workspace To add the web service you must...

Страница 80: ...e web service ID and password without biometric authentication on mobile devices For this purpose you must be signed in to your Samsung account The password is encrypted to be safely stored on your TV...

Страница 81: ...ps are automatically installed The default apps may differ depending on the model or geographical area The image on your TV may differ from the image above depending on the model and geographical area...

Страница 82: ...some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is ter...

Страница 83: ...elected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the Home Screen 1 Select an app to add 2 Select Add...

Страница 84: ...ve 2 Select Move 3 Move the app to the desired location 4 Press the Select button The selected app is moved This function may not be supported depending on the model or geographical area 5 Reinstallin...

Страница 85: ...e to view or print on your PC or mobile device https www samsung com Some menu screens cannot be accessed from the e Manual Using the buttons in the e Manual The image on your TV may differ from the i...

Страница 86: ...n check and clean your storage space diagnose problems or request technical support Words in blue e g Internet indicate a menu item The image on your TV may differ from the image above depending on th...

Страница 87: ...bpages may differ from those on a PC Before using the Internet refer to Read Before Using the Internet Function The Internet app has an embedded Samsung Pass Settings Media Internet Internet Menu Sett...

Страница 88: ...ontrol This function may not be supported depending on the product or model Functions that can be controlled by remote control may not work depending on the location of the device In this case move th...

Страница 89: ...conditioner air purifier robot vacuum cleaner electric fan humidifier Bluetooth devices Bluetooth speaker headset Soundbar keyboard mouse game pad SmartThings devices For details on SmartThings devic...

Страница 90: ...evices connected to SmartThings or configure notification settings for the devices You can also turn on the TV sensor or the SmartThings hub feature SmartThings Quick access Control most used devices...

Страница 91: ...l screen Music Wall screen is a function that allows you to enjoy music along with visual video effects that change according to the genre and beat of the music This function may not be supported depe...

Страница 92: ...region Control SmartThings with Bixby Try Now With Bixby on the product you can control devices connected to SmartThings as well as the TV using voice commands This function may not be supported depen...

Страница 93: ...mportant files before connecting a USB device Samsung is not responsible for damaged or lost files You can use the following functions on the media content list screen of a storage device Filter By Fi...

Страница 94: ...unctions may be restricted Content on devices connected to the TV via your network may not play smoothly due to network communication problems If this occurs use a USB device Playing multimedia conten...

Страница 95: ...ctions available while playing multimedia content Press the Select button while playing any video photo or recorded content The following buttons appear The provided buttons and functions may not be s...

Страница 96: ...y selecting the or option There are 3 playback speeds To change the playback speed press the option repeatedly To return to normal speed select the option or press the button 360 Mode Provides a 360 d...

Страница 97: ...lly adjusted in General mode This function may not be supported depending on the file format Video files that use the mjpeg codec do not support a 360 degree view When a video does not support a 360 d...

Страница 98: ...transition effects to the slide show If there is only one image file in the USB device the slide show is not played Background Music Plays background music as you set in the pop up window while the T...

Страница 99: ...select Add View at the bottom right to add the screen you desire With 8K models QN7 C Series or higher you can configure a view with 3 5 screens The image on your TV may differ from the image above d...

Страница 100: ...View press and hold the button or press the button on the Samsung Smart Remote The start and stop of this function can also be voice controlled by pressing the button on the Samsung Smart Remote This...

Страница 101: ...ages and the supported functions may differ depending on the geographical area Bixby may not be supported depending on the model or geographical area The microphone on TV is not supported depending on...

Страница 102: ...rt Remote buttons Press and hold the button on your Samsung Smart Remote say a command and then release the button For details on how to use Bixby press the button once When you press the button the E...

Страница 103: ...the Bixby 3 Settings You can change the settings for using Bixby These functions may not be supported depending on the model or geographical area These functions can be set in Bixby Settings Menu Sett...

Страница 104: ...Alexa does not answer in Troubleshooting Sound feedback Play a sound when Bixby starts and stops listening This function may not be supported depending on the model or geographical area Privacy You ca...

Страница 105: ...ication or contract To change the current channel by saying channel names as voice commands you must finish Find Your Service Provider Find Your Service Provider can be set in Menu Settings All Settin...

Страница 106: ...gs All Settings Connection Game Mode Settings Game Mode is On or Auto press and hold the button on your Samsung Smart Remote to start the Game Bar Try Now Learning about the Game Bar The image on your...

Страница 107: ...of 21 9 and 32 9 depends on the title of the game so be sure to consult the game company 3 Minimap Zoom Use the directional buttons and Select button on the remote control to zoom in on specific area...

Страница 108: ...Shows the status of game input lag Resolution Shows the resolution of the currently running game FPS Shows the number of frames per second in real time If VRR is active the frame rate changes HDR Show...

Страница 109: ...the model The supportable resolutions may differ depending on the model or HDMI port connected to the PC After setting the resolution check if the PC s Window or Mac screen changes when you change the...

Страница 110: ...1080p 144 3840 x 1600p 144 32 9 3840 x 1080p 144 Troubleshooting of the game screen and audio problems After changing the Screen Ratio on the Game Bar if the game screen and sound are not output prop...

Страница 111: ...ose a programme to watch and set up a schedule viewing or recording Service Provider settings in initial setup may not be supported on geographical area The Record function may not be supported depend...

Страница 112: ...iffer from the image above depending on the model and geographical area 1 Channel Filter View channels and programmes classified by type 2 Edit Channels Edit channels stored on the TV For more informa...

Страница 113: ...n cancel scheduled viewings View Details You can see detailed information about the selected programme The information may differ or may not be provided depending on the broadcast signal Record You ca...

Страница 114: ...tegorised by the types defined in Channel List Schedule Manager You can see the Recording Schedule Manager or Schedule Manager screen For more information about Schedule Recording refer to Recording p...

Страница 115: ...t is currently being broadcast and press the Select button 2 Select Record from the pop up menu to start recording Schedule Recording 1 Select a programme scheduled to be broadcast and press the Selec...

Страница 116: ...l start to play Move the focus to a recording to display Play Delete and View Details options on the right side menu Schedule Recording Navigate to Schedules and press Schedule Recording Add edit or c...

Страница 117: ...uide Continue Recording After Change this setting so that the recording ends slightly later than the programme end time shown in the Guide Symbol Information Provide users with the information of the...

Страница 118: ...t button and then select Schedule Viewing to schedule viewing of that programme Using the viewing schedule management screen 1 On the Samsung Smart Remote press the or button 2 Use the directional but...

Страница 119: ...you are watching to a USB device to pause at specific scenes view missed scenes or rewind to specific points in the timeline When the Timeshift function is running some functions are not available in...

Страница 120: ...the corresponding repeatedly to quickly increase the speed in slow mode by up to 3 times To resume playback at normal speed select button While using Slow Rewind you will be able to see the time diffe...

Страница 121: ...n set for what period of time the programme will be recorded This function is only available when a programme is being recorded Go to Live TV While using Timeshift to view a previous scene select Go t...

Страница 122: ...nnel list screen The Channel List screen icons indicate the following A favourite channel CI card required channel The following options are accessible from the top left of the Channel List screen Ter...

Страница 123: ...a virtual channel at any time As with regular channels the TV provides the daily programme schedules for Samsung TV Plus This function may not be supported depending on the model or geographical area...

Страница 124: ...llowing A favourite channel CI card required channel Select a channel from the Edit Channels screen to access the following options Delete After selecting a target channel to remove in Edit Channels s...

Страница 125: ...epending on the model or geographical area When a channel number is changed its channel information is not updated automatically Restore Samsung TV Plus You can restore the deleted Samsung TV Plus cha...

Страница 126: ...ct the desired channel in the list on the screen 5 Press Add to add the selected channel to the favourites list Select Favourites 1 Favourites 5 on the Edit Channels screen and the following functions...

Страница 127: ...etwork search option Menu Settings All Settings Broadcasting Auto Tuning Settings Cable Search Option Try Now Sets additional search options such as the frequency and symbol rate for a cable network s...

Страница 128: ...area Setting the functions for the service provider Menu Settings All Settings Broadcasting Service Provider Try Now Enable or disable the broadcast service provider feature This function may not be s...

Страница 129: ...gs All Settings General Privacy Parental Settings Programme Rating Lock Try Now This function may not be supported depending on the model or geographical area This function is useful for controlling w...

Страница 130: ...PIN options This function may not be supported depending on the model or geographical area Descramble Mode CAM video transcoding Configures the setting to transcode the video codec from the CAM automa...

Страница 131: ...the scanned channels in the TV This function is only available for analogue broadcasts Fine tuning analogue broadcasts Menu Settings All Settings Broadcasting Expert Settings Fine Tune Try Now This fu...

Страница 132: ...tem Menu Settings All Settings Broadcasting Expert Settings Satellite System Try Now You can configure a set of satellite dish settings before performing a channel scan This function may not be suppor...

Страница 133: ...Interface Try Now You can use the following functions TVkey Menu Show TVkey Interface menu Delete TV Service Show the TVkey operator list to delete This function may not be supported depending on the...

Страница 134: ...depending on the model or geographical area Adaptive Picture Try Now Optimised Optimises brightness and provides the best picture quality in real time based on the lighting condition and the content y...

Страница 135: ...ation is set to Custom EyeComfort Mode Level Adjust the level of the EyeComfort Mode screen Active Voice Amplifier Try Now Analyses ambient noise and provides optimal sound depending on the noise This...

Страница 136: ...ifferently depending on the model Adaptive Volume Try Now Automatically adjusts to a specific volume level while you are watching TV The TV analyses your volume usage history by time period to automat...

Страница 137: ...s provided to save energy This function may not be supported depending on the model or geographical area Movie Is suitable for watching TV or movies in a dark room FILMMAKER MODE This screen mode prov...

Страница 138: ...y Now Adjust the colour tone The higher either value the redder or greener the video Apply Picture Settings Try Now Apply the selected picture settings to the current input source or all input sources...

Страница 139: ...ly available when the input signal is TV or HDMI 1080i Colour Tone Try Now Select an appropriate colour tone according to the viewing situation White Balance Try Now Adjust the brightness of the colou...

Страница 140: ...tible models is shown below Galaxy models Galaxy S Galaxy Note Galaxy Fold and Galaxy Flip Series models that were released after January 2019 iPhone models Models with a Face ID function that were re...

Страница 141: ...window This function may not be supported depending on the model or geographical area PIP is not available while Smart Hub is active Playing a game or using the karaoke function on the main screen can...

Страница 142: ...ode The supported screen sizes differ with the country and this function allows you to adjust the picture size in this case The 4 3 mode is not available when an external device is connected to the TV...

Страница 143: ...del or geographical area This function may not be supported depending on the model or geographical area The game mode is not available for normal TV viewing The screen may shake somewhat When you pres...

Страница 144: ...Try Now You can configure the Game Motion Plus settings This function may not be supported depending on the model Game Motion Plus Turn on this function to obtain a softer and clearer picture quality...

Страница 145: ...enhanced representation of game content to maximise visual impact Game HDR In accordance with the HGiG HDR Gaming Interest Group standard it sets the optimal image quality for HDR games according to t...

Страница 146: ...ncy the Input Signal Plus function may not be available In this case turn off the Input Signal Plus function For more information about the supported UHD resolutions refer to Supported Resolutions for...

Страница 147: ...rly Equaliser Try Now Customise the TV sound by adjusting the volume of high pitched and low pitched sounds This function is not available when the Adaptive Sound Pro or Active Voice Amplifier functio...

Страница 148: ...put Audio Format to Auto When watching TV using the embedded speakers the virtual surround sound effect of Dolby Atmos can be turned on or off If the TV has been installed in portrait mode by using se...

Страница 149: ...oundbar appears under Sound Output Menu Settings All Settings Sound Sound Output Select the menu Try Now Menu name example TV Soundbar Series name HDMI or TV Soundbar Series name Optical It works base...

Страница 150: ...tion of the Bluetooth connection Before using a Bluetooth audio device refer to Read Before Using Bluetooth Devices On some models you can connect and use two Bluetooth devices simultaneously If multi...

Страница 151: ...conditions are met Two or more Samsung wireless speakers of the same type must be connected to the same wireless network The Samsung audio devices that support the Wi Fi function must be connected to...

Страница 152: ...ted and then connected The Clock Mode is changed from Auto to Manual The TV is not connected to the network No broadcast signals are received Setting the clock automatically Menu Settings All Settings...

Страница 153: ...nager Time Clock Time Offset Try Now Time Offset adjusts the time through a network connection This function is available only when Clock Mode is set to Auto the TV fails to receive time information t...

Страница 154: ...Timer is only available if the Clock has been set It is also available when Clock Mode is set to Auto and the network or broadcast TV tuner is connected To use this function first set the Clock Menu...

Страница 155: ...t light level This function is not available when the Adaptive Picture function is turned on This function may not be supported depending on the model or geographical area Minimum Brightness Try Now W...

Страница 156: ...nsure protection of pixels S9 C Series Auto Power Saving Try Now When the TV is connected to Wi Fi this feature checks Wi Fi signals and remote control usage data to determine whether the TV is used I...

Страница 157: ...the screen borders and may not be visible To fix the screen at the home position turn off the Pixel Shift mode To prevent afterimage when viewing content with a lot of static images turn on the Pixel...

Страница 158: ...ung com to your computer Then save the update package in the USB device s top level folder Otherwise the TV will not be able to locate the update package Updating the TV automatically Menu Settings Su...

Страница 159: ...gs For more information refer to Using Programme Rating Lock Mark Adult Channels Try Now Enables or disables all adult services When disabled adult services will not be available This function may not...

Страница 160: ...e Volume button for 2 seconds or more You can easily turn on or turn off the functions such as Voice Guide Audio Description Subtitle Sign Language Zoom Learn TV Remote Menu Learning Screen Picture Of...

Страница 161: ...However some languages are not supported by Voice Guide even though they are listed in the TV Language English is always supported For more information about the TV Language settings refer to Changing...

Страница 162: ...ion may not work on some menus or screens This function may not be supported depending on the model or geographical area White text on black background high contrast Menu Settings All Settings General...

Страница 163: ...arge the size of the font on the screen To activate set Zoom Menu and Text to On Learning about the remote control for the visually impaired Menu Settings All Settings General Privacy Accessibility Le...

Страница 164: ...ray player and the player s remote control Subtitle Try Now Turns on or off the subtitle Subtitle Mode Try Now Sets the subtitle mode Subtitle Language Try Now Sets the subtitle language Spoken Subtit...

Страница 165: ...ou are watching provides it First set Sign Language Zoom to On and then select Edit Sign Language Zoom to change the position and magnification of the sign language screen Configuring the repeat setti...

Страница 166: ...ly supports some languages and the supported functions may differ depending on the geographical area The Voice Wake up function may not be supported depending on the model Voice Assistant or geographi...

Страница 167: ...the order shown to reset the PIN to 0000 for France and Italy 1111 On the Samsung Smart Remote Press Volume button Volume Up Volume Down Volume Up On the Standard Remote Control Press button Volume Up...

Страница 168: ...Settings All Settings General Privacy System Manager USB Lock You can block connection to any external USB device This function may not be supported depending on the model Setting up the Zero Touch Co...

Страница 169: ...iew content from your iPhone iPad or Mac on the TV screen This function may not be supported depending on the model or geographical area Restoring the TV to the factory settings Menu Settings All Sett...

Страница 170: ...rowsing Data Delete all saved Cookies If you want this function enabled or disabled use the Select button to turn it on or off HbbTV is not available when Timeshift is running or when a recorded video...

Страница 171: ...ed depending on the model Connecting the CI or CI Card via COMMON INTERFACE slot with the CI CARD Adapter Only for models with Common interface slot Attaching the CI CARD Adapter via COMMON INTERFACE...

Страница 172: ...I Card to the COMMON INTERFACE slot as shown in the image below Connecting the CI or CI Card via COMMON INTERFACE slot Only for models with Common interface slot Connect the CI or CI Card to the COMMO...

Страница 173: ...ed please contact your service provider When the configuration of channel information has finished the message Updating Completed is displayed indicating the channel list is updated You must obtain a...

Страница 174: ...y not be displayed To change the Teletext page On the Samsung Smart Remote Press the numeric button on the TTX menu On the Standard Remote Control Press the numeric button On the Samsung Smart Remote...

Страница 175: ...o undo press it again On the Standard Remote Control On the Standard Remote Control the Teletext function icons are printed on some remote control buttons To run a Teletext function find its icon prin...

Страница 176: ...IST mode switches the mode to List save mode In List save mode you can save a Teletext page into a list using the 8 CH LIST button 8 CH LIST Store Stores the Teletext pages 2 CH Page Up Displays the n...

Страница 177: ...Holds the display at the current page in the case that there are several secondary pages that follow automatically To undo press it again 7 EXIT Cancel Shrinks the Teletext display to overlap with the...

Страница 178: ...has been replaced For a USB device for recording it is recommended to use the USB hard disk that supports USB 2 0 or later and 5 400 rpm or higher However RAID type USB hard drives are not supported...

Страница 179: ...is given to the Schedule Recording Connecting a recording device to the TV automatically deletes abnormally saved recorded files If the Sleep Timer or Auto Power Off has been set the TV will override...

Страница 180: ...eshift function is 90 minutes The Timeshift function is not available for locked channels Time shifted videos are played according to the TV settings The Timeshift function may be terminated automatic...

Страница 181: ...content may differ with the geographical area For more information about applications visit the applicable service provider s website An unstable network connection may cause delays or interruptions...

Страница 182: ...operations are not supported When composing an email or a simple message certain functions such as the font size and colour selection may not be available There is a limit to the number of bookmarks...

Страница 183: ...t is currently being used by the wireless access point to communicate with another device the result is usually interference or a communications failure Most wireless networks have an optional securit...

Страница 184: ...1A port We recommend that you use an external hard drive with its own power adapter USB HDD 5V 1A port is supported by some models Certain digital cameras and audio devices may not be compatible with...

Страница 185: ...Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip...

Страница 186: ...e grid and its minimum resolution must be at least 512 pixels in width or height Supported music formats and codecs File extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC...

Страница 187: ...Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 4096 x 2160 4096 x 2160 60 3840 x 2160 120 80 Motion JPEG 3840 x 2160 30 80 MVC 1...

Страница 188: ...Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 3840 x 2160 120 80 Motion JPEG 3840 x 2160 30 30 MVC 1920 x 1080 60 20 MPEG4 SP ASP Wi...

Страница 189: ...ainers Video decoders H 264 UHD is supported up to Level 5 1 TV does not support FMO ASO RS Resolution is changed during video playback Up to 3840 x 2160 is supported H 264 FHD is supported up to Leve...

Страница 190: ...IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 4096 x 2160 60 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 V...

Страница 191: ...Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 4096 x 2160 60 1920 x 1080 120 100 Motion JPEG 1920 x 1080 60 80 MPEG4 SP ASP 60 60 Window Media Video v9 VC1 MPEG2 MPEG1 30 60...

Страница 192: ...containers Video decoders H 264 UHD is supported up to Level 5 1 TV does not support FMO ASO RS Resolution is changed during video playback Up to 3840 x 2160 is supported H 264 FHD is supported up to...

Страница 193: ...0 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 60 50 Motion JPEG 1920 x 1080 60 20 MVC MPEG4 SP ASP Window Media Video v9 V...

Страница 194: ...ay not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers Video decoders H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS H 264 UHD is supported up to...

Страница 195: ...264 BP MP HP 1920 x 1080 60 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 OPUS G 711 A Law Law HEVC H 265 Main Main10 60 50 Motion JPEG 60 20 MVC MPEG4 SP ASP Window M...

Страница 196: ...transmission speeds Some USB digital camera devices may not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers Video decoders H 264 FHD is supported up to Level 4 2 TV do...

Страница 197: ...20 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorenson VP6 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80...

Страница 198: ...be compatible with the TV HEVC codec is only available in MKV MP4 TS containers Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support FMO...

Страница 199: ...VC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorenson VP6 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 12...

Страница 200: ...rs H 264 UHD is supported up to Level 5 1 TV does not support FMO ASO RS Resolution is changed during video playback Up to 3840 x 2160 is supported H 264 FHD is supported up to Level 4 2 TV does not s...

Страница 201: ...d Custom USB 720p 16 9 Standard Custom 4 3 USB 1080i p 60 Hz 16 9 Standard Custom 4 3 USB 3840 x 2160p 24 30 Hz 16 9 Standard Custom USB 3840 x 2160p 60 Hz USB 4096 x 2160p 24 30 60 Hz 16 9 Standard C...

Страница 202: ...s is set to On All models for Q6 C Series Q8 C Series 50 inch and smaller models All models for CU7 BEC Series CU8 Series 75 inch and smaller models Frame rate fps Colour Depth Chroma Sampling RGB 4 4...

Страница 203: ...our Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O If Input Signal Plus is set to On Resolution 3840 x 2160p 4096 x 2160p Frame rate fps Colour Depth Chroma Sampling...

Страница 204: ...0 144 Hz 166 587 144 346 500 progressive 2560 x 1080 120 Hz 150 000 120 495 000 progressive 2560 x 1080 144 Hz 172 339 144 470 830 progressive 2560 x 1440 120 Hz 150 000 120 495 000 progressive 3840 x...

Страница 205: ...ver of the remote control Refer to the user manual of your graphics card for compatible resolutions The native resolutions are 3840 x 2160 60 Hz UHD models and 7680 x 4320 60 Hz QN7 C Series or higher...

Страница 206: ...188 50 000 800 x 600 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000...

Страница 207: ...0 60 000 74 250 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 60 Hz 135 000 60 000 594 000 3840 x 2160 100 H...

Страница 208: ...4 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 74 2...

Страница 209: ...0 120 Hz 270 000 120 000 1188 000 7680 x 4320 24 Hz 108 000 24 000 1188 000 7680 x 4320 30 Hz 132 000 30 000 1188 000 7680 x 4320 50 Hz 220 000 50 000 2376 000 7680 x 4320 60 Hz 264 000 60 000 2376 00...

Страница 210: ...and Bluetooth device may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of th...

Страница 211: ...y not be supported depending on the model or geographical area TVs with T RKSAT Channel Update System work with the principle of updating channel databases and automatically update channels and parame...

Страница 212: ...service availability in your area In no event shall Rovi Corporation and or its related affiliates be liable for any damages in connection with the accuracy or availability of the programme schedule i...

Страница 213: ...tion Motion Lighting or Contrast Enhancer Menu Settings All Settings General Privacy Power and Energy Saving Brightness Optimisation Try Now Menu Settings All Settings General Privacy Power and Energy...

Страница 214: ...Settings All Settings General Privacy Power and Energy Saving Energy Saving Solution Try Now Go to Picture and adjust the Picture Mode Contrast Brightness and Sharpness settings Menu Settings All Set...

Страница 215: ...or a blank screen Component port may not be supported depending on the model Check whether Greyscale is set to On Menu Settings All Settings General Privacy Accessibility Greyscale Try Now The TV auto...

Страница 216: ...between the TV and One Connect Box The TV remains on or does not turn on automatically If the surrounding area is too dark or bright the motion sensor may not work normally The performance of the mot...

Страница 217: ...ideos Menu Connected Devices Connection Guide Video Device HDMI To connect the TV with your PC make sure that your PC s graphic card supports UHD resolutions For more information about the supported U...

Страница 218: ...cture Picture Size Settings Picture Size Try Now Change the output resolution of your external device The picture won t display in full screen HD channels will have black bars on either side of the sc...

Страница 219: ...y Subtitle Settings Subtitle Try Now The HDR of the connected external device turns off If the Input Signal Plus feature is turned on the range of receiving HDMI input signals is expanded allowing you...

Страница 220: ...nal device and the TV and then try cable connection again The picture is good but there is no sound Check the Sound Output setting If it is set to TV Speaker check the volume setting Menu Settings All...

Страница 221: ...Sound Test Try Now Make sure that the audio cable is connected to the correct audio output connector on the external device For antenna or cable connections check the Signal Information A low signal...

Страница 222: ...connection make sure that it is connected to the eARC dedicated HDMI port on your TV However the eARC can be used only when the Soundbar or A V receiver supports the eARC feature The sound is not hea...

Страница 223: ...Device Manager Anynet HDMI CEC is active on your TV Try Now If a device is connected via Optical volume control may not be possible depending on the device I want to turn the TV and audio device off a...

Страница 224: ...Settings Broadcasting Auto Tuning Settings Auto Tuning Try Now The Auto Tuning Settings may not appear depending on the model or geographical area The subtitles are not provided on a digital channel...

Страница 225: ...tion of the computer I want to connect to a PC and mobile device via screen mirroring To wirelessly connect the TV to your PC read the instructions at PC Screen Sharing Wireless in Connection Guide an...

Страница 226: ...k that is connected to the external device I want to connect to a Bluetooth speaker For more information on how to connect a Bluetooth speaker see Audio Device Bluetooth in Connection Guide Menu Conne...

Страница 227: ...device placed between the TV and router If unable to establish a wireless internet connection connect the TV to the wireless router via an LAN cable If the TV is able to connect to the internet normal...

Страница 228: ...u Settings All Settings Connection External Device Manager Anynet HDMI CEC Try Now Check and confirm that the device s power cord is securely plugged in Check the device s HDMI cable connection Anynet...

Страница 229: ...ed via the HDMI eARC port does not turn off and on together with the TV To prevent a specific device connected to the TV from turning off automatically turn off the HDMI CEC function on a specific dev...

Страница 230: ...ead Charge the remote control by using the USB port C type on the bottom or turn over the remote to expose the solar cell You can check remaining battery of Samsung Smart Remote with solar cell in Men...

Страница 231: ...digital broadcast channels received by the TV You cannot record videos received from an external device or Samsung TV Plus This function may not be supported depending on the model or geographical ar...

Страница 232: ...ork connection When the network speed is slow the app may not work or its image quality may be poor Uninstall and reinstall the app For more information about app uninstallation refer to Managing inst...

Страница 233: ...rted files or high bitrate files Most files can be played back but some files may not play smoothly Some files can t be played Some files that use an unsupported codec may not be played back Make sure...

Страница 234: ...hical area The voice commands do not work well Voice commands may differ depending on the Voice Assistant Refer to the command examples for each Voice Assistant Bixby Explore Now Amazon Alexa Menu Set...

Страница 235: ...istant button is pressed The connection between the remote control and the TV may be lost Try pairing the remote control with the TV Point the Samsung Smart Remote at the front of the TV and then pres...

Страница 236: ...tion does not work Unplug and then plug the TV power cord and then try again after 1 minute and 30 seconds It may take a while if the voice recognition server is being inspected I want to see weather...

Страница 237: ...after 5 minutes or every time the TV is turned off If Usage Mode is set to Retail Mode the TV s audio and video settings are automatically reset every 5 minutes Change Usage Mode to Home Mode Menu Se...

Страница 238: ...TV may seem slightly noisier than a conventional TV Your TV has undergone strict quality control procedures that meet our demanding performance and reliability requirements Some noise coming from the...

Страница 239: ...test the Smart Hub network connection and run the Smart Hub and TV factory reset functions Video Test This function may not be supported depending on the geographical area Picture Test Try Now Sound...

Страница 240: ...and Smart Hub applications Menu Settings Support Device Care Self Diagnosis Reset Smart Hub Try Now Reset picture Resets current picture settings to the default settings Menu Settings All Settings Pic...

Страница 241: ...re or the Samsung website You can also view information by scanning the QR code of your TV You can also start this function by pressing and holding the button for 5 or more seconds For the Standard Re...

Страница 242: ...facing towards you The side with the button in the upper left is the top of the remote control Description of the Samsung Smart Remote or Remote Control The images buttons and functions of the remote...

Страница 243: ...atching stops and a control bar appears You can select Rewind Play Pause Fast Forward Stop Timeshift Record Go to Live TV or Info You can press the up directional button to go to the playback screen a...

Страница 244: ...e button to open the Accessibility Shortcuts menu Even if the Voice Guide is set to Off or muted when you press and hold the volume button the voice guide for Accessibility Shortcuts is enabled Standa...

Страница 245: ...y the TV must be set up and tuned and must be connected to the network You can connect the TV to the network during the initial setup or do it later through the settings menu There are many commands y...

Страница 246: ...itles the Position function is activated so that you can change the subtitle position When watching a channel on an external device such as a set top box and cable box turn on the subtitle function on...

Страница 247: ...comfortable sound levels This function may not be supported depending on the model or geographical area High Contrast To display all menus with an opaque black background and a white font providing ma...

Страница 248: ...or button on the Samsung Smart Remote or Remote Control to open the virtual numeric pad enter a number and then select Done On the Standard Remote Control press the numeric buttons to enter a channel...

Страница 249: ...the Samsung Smart Remote or Remote Control the left one is the Volume button Push up or pull down the Volume button to change the volume Standard Remote Control Press the up or down of VOL button on...

Страница 250: ...Guide is not provided Set the Clock first Menu Settings All Settings General Privacy System Manager Time Clock Try Now If you need to set the clock again follow the steps below 1 Press the button and...

Страница 251: ...e the button to move to the programme currently broadcasting When you move the focus to a programme you will hear the detailed informations about the selected programme When you move the focus to a di...

Страница 252: ...choose an item Press to close the menu and go back to the Guide For the programme you are currently watching press the Select button Record You can record the programme that you are currently watching...

Страница 253: ...ction may not be supported depending on the model or geographical area Cancel Scheduled Recording You can cancel your scheduled recordings This function may not be supported depending on the model or...

Страница 254: ...ways to cancel a scheduled viewing Cancelling a scheduled viewing from the Guide 1 Press the Channel button to access the Guide 2 Move to to the programme to cancel the viewing schedule and press the...

Страница 255: ...use the or button to enter a channel number and go to that channel directly Press the left directional button in the Channel List to move to the Category list Use the up and down directional buttons t...

Страница 256: ...geographical area Favourites Displays Favourites 1 to Favourites 5 Use the up and down directional buttons to move between the lists of favourites Highlight the one you want and then press the Select...

Страница 257: ...gramme being recorded is displayed The control bar appears Move the focus to Stop Recording and then press the Select button When a popup window appears select Stop To record a programme that is on la...

Страница 258: ...ndow use the left and right directional buttons to select a broadcast scheduled programme and then press the Select button To schedule a recording for the programme select Schedule Recording Changing...

Страница 259: ...up menu on screen allowing you to Play from start Resume from where you left off or Cancel Use the left and right directional buttons to move to the required option and then press the Select button Th...

Страница 260: ...d depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your Internet service Press the button You are redirected to the Home Screen...

Страница 261: ...and use of personal information Without giving consent you will not be able to use the additional features and services You can view the entire text of the Terms Privacy by navigating to Menu Setting...

Страница 262: ...ported only in The Frame For more information refer to Using Art Mode Game Play games from the TV screen by connecting a Controller to the TV Configure settings to optimise the Controller and audio de...

Страница 263: ...cons Use the left and right directional buttons to move within a row Press the Select button to open the section you want to read You can use the directional buttons on the remote control to use the f...

Страница 264: ...oice Voice Assistant Try Now The supported language may differ depending on the geographical area The microphone on TV is not supported depending on the model or geographical area Running Bixby Press...

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