External Device Connectivity Issues
When the TV has difficulties connecting to external devices such as a PC, game console or mobile device, these
steps may help resolve the problem.
The "Mode Not Supported" message appears.
Adjust the output resolution of the external device to a resolution supported by the TV.
The video is OK but there is no audio.
If you are using an HDMI connection, check the audio output setting on your PC.
If you are using a DVI to HDMI cable, a separate audio cable is required.
To listen to the computer sound, connect external speakers to the audio output connection of the computer.
I want to connect to a PC and mobile device via screen mirroring.
To wirelessly connect the TV to your PC, read the instructions at
PC
Screen Sharing (Wireless)
in
Connection
Guide
, and then try to connect.
•
Menu
Connected Devices
Connection Guide
PC
Screen Sharing (Wireless)
Confirm that the TV and your PC are connected to the same network.
To wirelessly connect the TV to your mobile device, read the instructions at
Smartphone
Screen Sharing (Smart
View)
in
Connection Guide
, and then try to connect.
•
Menu
Connected Devices
Connection Guide
Smartphone
Screen Sharing (Smart View)
Try Now
If the TV has difficulties connecting to your PC or mobile device due to surrounding radio interferences, change the
frequency of the wireless access band, and then try to connect.
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