troubleshooting
Code No. DJ68-00539A REV(0.0)
If you have any questions or comments relating to Samsung products,
please contact the SAMSUNG customer care center.
Country
Customer Care Center
Web Site
U.K
0845 SAMSUNG (7267864)
www.samsung.com/uk
SOUTH AFRICA
0860 7267864 (SAMSUNG)
www.samsung.com/za
Check this list of possible problems and solutions before bringing your vacuum to a service center.
PROBLEM
POSSIBLE SOLUTION
Cleaner won’t run
• Check electrical plug.
• Check fuse or breaker in home.
Replace fuse/ reset breaker.
• Press Power on/off button. -Pg. 9
Suction Motor does not
start.
Thermal protector
activated.
• Allow cleaner to cool. -Pg. 10
Brush Motor does not
start.
• Reset overload protector. -Pg. 10
Cleaner won’t pick up
or low suction.
• Set carpet height adjust lever to appropriate setting for carpet being
cleaned. -Pg. 11
• Empty dust bin. -Pg. 13
• Remove filters and clean. -Pg. 14-15
• Replace rotating floor brush. -Pg. 16
• Replace drive belt. -Pg. 16
• Inspect and clean out Smart Diverter. -Pg. 17
Dust escaping from
cleaner
• Empty dust bin. -Pg. 13
• Clean pre motor filters. -Pg. 14
• Clean or replace the exhaust filter (HEPA filter). -Pg. 15
• Ensure that filter assembly is positioned properly. -Pg. 14-15
Cleaner tools won’t
pick-up
• Check inlets, hose, diverter and dust bin for obstructions : remove
obstruction. If clog persists, take vacuum cleaner to a SAMSUNG
customer care center.
• Empty dust bin. -Pg. 13
• Remove filters and clean. -Pg. 14-15
• Inspect and clean out Smart Diverter.-Pg.17
Headlight not Working
• Take to SAMSUNG customer care center.
Cleaner is difficult to
push
• Set carpet height adjust lever to appropriate setting for carpet being
cleaned. -Pg. 11
• Replace drive belt. -Pg. 16
This Vacuum cleaner is approved the following.
Electromagnetic Compatibility Directive : 2004/108/EEC
Low Voltage Directive : 2006/95/EC