Getting Support
Get help directly from Samsung if you have a problem with your TV.
Getting support through Remote Management
Settings Support Remote Management
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After consenting to our service agreement, you can use
Remote Management
to access Remote Support and have a
Samsung service technician diagnose your TV, correct problems and update your TV's software remotely via the
web. You can also turn
Remote Management
on and off.
You can also start this function by pressing and holding the
button for 5 or more seconds.
This function requires an Internet connection.
Finding the contact information for service
Settings Support About This TV
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You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's
software version, Open Source License and other information you may need to get service support from a Samsung
call agent or the Samsung website.
You can also view information by scanning the QR code of your TV.
You can also start this function by pressing and holding the
button for 5 or more seconds. For the Standard Remote
Control, press and hold the (Play) button for 5 or more seconds. Continue holding the button until the customer
information pop-up window appears.
Requesting service
Settings Support Device Care Request Support
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You can request service when you encounter a problem with the TV. Select the item matching the problem that you
encountered, enter the required item, move the focus to
Next
, and then press the Select button. Select
Request
Now
Send
or
Schedule Appointment
Request
Send
. Your service request will be registered. The Samsung
Contact Centre will contact you to set up or confirm your service appointment.
You must agree to the terms and conditions for the service request.
This function may not be supported depending on the geographical area.
This function requires an Internet connection.
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