The problem
Try this!
No sound is heard.
Check whether
Digital Output Audio Format
is set to
Pass-through
.
If you select the
Pass-through
option to use an AV receiver that does not support
Dolby
, no sound is output with
Dolby
content.
It is recommended to set
Digital Output Audio Format
to
Auto
when the connected
receiver supports only the limited audio formats.
•
Settings
Sound
Expert Settings
Digital Output Audio Format
Auto
The speakers are making an odd
sound.
Run
Sound Test
.
•
Settings
Support
Device Care
Self Diagnosis
Sound Test
Make sure that the audio cable is connected to the correct audio output connector on
the external device.
For antenna or cable connections, check the
Signal Information
. A low signal level
may cause sound distortions.
•
Settings
Support
Device Care
Self Diagnosis
Signal
Information
The sound is interrupted.
The sound may frequently be interrupted when a Bluetooth speaker is used. Make
sure that the Bluetooth speaker and the wireless access point are on a straight line
and the Bluetooth speaker is placed as close as possible to the TV.
To minimise interruptions, we recommend a wireless access point that uses a 5 GHz
frequency. 5 GHz may not be available depending on the model.
When the symptom persists, it is recommended to use wired connection such as
HDMI-eARC and Optical.
Whenever a function is used on
the TV or the channel is changed,
the TV voices the activity.
The TV explains in voice-over the
video scenes displayed on the
screen.
Turn off the
Voice Guide
function in
Voice Guide Settings
.
•
Settings
General
Accessibility
Voice Guide Settings
Voice
Guide
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