CHAPTER 4.
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Call Blocking
While a subscriber has call blocking set active, the OfficeServ 7100 Voice Mail does not
attempt to transfer a caller to the subscriber’s extension. Instead, it immediately plays the
subscriber’s Call Blocking Greeting-if recorded. If the Call Blocking Greeting is not
recorded, OfficeServ 7100 Voice Mail plays the subscriber’s Primary No-Answer Greeting
-if recorded. When that greeting is not recorded, OfficeServ 7100 Voice Mail advises the
caller that the called party is not available and offers to the caller additional options.
A subscriber sets Call Blocking active through Access Manager Services.
After activating Call Blocking, the subscriber is prompted to indicate how long blocking is
to remain active. This feature can be activated for a number of hours, 1 to 9, for the end of
the current business day, for the beginning of the next business day, for a day of the
coming week, for Monday through Sunday, for a specific date, for hour and minute, or
until further notice.
Call Forwarding
Forward All Calls allows a subscriber to have their incoming calls answered by an
associate at another internal extension-it is not used to forward calls to an external
telephone number. To have calls connected an external number, the subscriber use the
Designated Location Service. When calls are forwarded to another associate’s extension,
a caller entering the forwarder’s extension number will immediately hear “Transferring to
‘Called Party’s Name’. Calls are being forwarded to ‘Associate’s Name’.”
If the associate answers the call, the associate will be prompted as to who the call is
forwarded from. This feature can be activated for a number of hours, 1 to 9, for the end of
the current business day, for the beginning of the next business day, for a day of the
coming week, for Monday through Sunday, for a specific date, for hour and minute, or
until further notice.
Day/Night Personal Greeting
The Night Personal Greeting works in conjunction with the subscriber’s Weekly
Availability Schedule. During the defined availability period the OfficeServ 7100 Voice
Mail will automatically play the Primary No-Answer Greeting to callers, unless the
subscriber is busy on another call and has recorded a Busy Greeting or Call Blocking is set
active, and a Call Blocking Greeting is recorded. During the time periods a subscriber is
not scheduled available to take calls, and does not have Call Blocking activated, OfficeServ
7100 Voice Mail plays the subscriber’s Night Greeting If recorded.
