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CHAPTER 2. Hardware of OfficeServ 7030

2-24

© SAMSUNG Electronics Co., Ltd.

2.6.5 WEB Management

The Web management is the software for the installation/maintenance of OfficeServ 7030.
The functions for controlling the system database are implemented in the form of menus in
the Web management; thus, the WEB management is convenient to use when the system
data are displayed or changed.

2.6.6 SMDR

The Station Message Detail Recording (SMDR) manages entire calling data such as calls
between station subscribers connected with OfficeServ 7030 as well as local/long
distance/international calls. OfficeServ 7030 provides calling data. Connect the SMDR
printer or SMDR computer with OfficeServ 7030 to use the SMDR data provided by
OfficeServ 7030 system.

The SMDR printer can display call history received from OfficeServ 7030, however
does not display data other than the call history (i.e., toll data).

The SMDR computer displays call history received from OfficeServ 7030 and
calculates toll using the SMDR software based on the call history. Accordingly, the
SMDR computer allows the users to use data more efficiently than the SMDR printer.

2.6.7 CTI

The Computer Telephony Integration (CTI) is the integrated system of computer and
telephony. That is, the CTI interworks computers with PBXs so that the computers make
use of the PBXs as computer resources and the PBXs share the computer resources.
The CTI provides the operator with convenience and reduced costs and the customers with
enhanced services and reduced call processing time.

Particularly, the CTI call center system configures data on the customers into databases.
Based on the databases, the call center can consult with the customers one to one.
The CTI integrates communication, computers, and database based on phones as a basic
medium to allow the users to perform marketing using computers such as customer-focused
telemarketing.

OfficeServ 7030 supports the standard Telephony Application Programming Interface
(TAPI), which is implemented in a client/server environment and controls third party calls.

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Содержание OfficeServ 7030

Страница 1: ...GABD 000242 Ed 03 OfficeServ 7030 System Description...

Страница 2: ...wastes and recycle it responsibly to promote the sustainable reuse of material resources Household users should contact either the retailer where they purchased this product or their local government...

Страница 3: ...30 Introduces Hardware features cabinet composition boards by functions and configuration of OfficeServ 7030 In addition this chapter describes various stations wireless equipment and additional equip...

Страница 4: ...v 7030 Installatio n Manual This manual describes the prerequisite for the installation of the OfficeServ 7030 system as well as how to install inspect and operate the system OfficeServ 7030 Service M...

Страница 5: ...operation the following information must be given to the operator user and shall be read before the installation and operation Symbo ls Cautio n Indication of a general caution Restrictio n Indicatio...

Страница 6: ...AN LED o n LAN LED lights on in case of being installed EPM board although LAN cable is not connected Check if LAN cable is connected during lighting LAN LED on Cautio n fo r usingextensio n cable Che...

Страница 7: ...1 1 1 Main Functions 1 1 1 1 2 System Architecture 1 3 1 2 Interface 1 5 1 2 1 Interfaces between Sub modules 1 5 1 2 2 Interfaces between VoIP Components 1 5 1 3 Pro g ramming 1 6 CHAPTER 2 Hardware...

Страница 8: ...2 6 7 CTI 2 24 CHAPTER 3 Specificatio n o f OfficeServ 7030 3 1 3 1 System Capacity 3 1 3 1 1 Trunk Line Capacity 3 2 3 1 2 Station Subscriber Line Capacity 3 2 3 1 3 Line Capacity 3 2 3 2 Electrical...

Страница 9: ...nterface 4 2 4 3 Vo ice Mail Functio n 4 3 4 3 1 System Features 4 3 4 3 2 Auto Attendant 4 5 4 3 3 Access Manager 4 6 4 3 4 Voice Mail Features 4 10 4 3 5 Administration Features 4 19 4 3 6 Voice For...

Страница 10: ...5 Board View of 2BM 2 11 Figure 2 6 Board View of 4TM 2 12 Figure 2 7 Board View of 4SM 2 13 Figure 2 8 Board View of 4DM 2 14 Figure 2 9 Board View of 2DM 2 15 Figure 2 10 Board View of 4LM 2 16 Figu...

Страница 11: ...14 Table 2 12 Ports of 2DM Board 2 15 Table 2 13 Ports and LEDs of 4LM Board 2 16 Table 2 14 AOM Type 2 20 Table 3 1 OfficeServ 7030 System Capacity 3 1 Table 3 2 Trunk Line Capacity 3 2 Table 3 3 Sta...

Страница 12: ...TABLE OF CONTENTS VIII SAMSUNG Electronics Co Ltd This pag e is intentio nally left blank...

Страница 13: ...tio n Enviro nment OfficeServ 7030 provides the data transmission service by using Local Area Network LAN modules as well as the voice call function Users can conveniently communicate by using wireles...

Страница 14: ...ySet Internet Call Center R NMS Integrated Fax Server and Digital Integrated Recording Systems Integ rated and Applicatio n So lutio n Integrated means that OfficeServ 7030 system inter works with an...

Страница 15: ...ratio n o f OfficeServ 7030 Service Vo ice Trunk Line Part The voice trunk line part is configured with digital trunk lines and analog trunk lines 2BM daughter board functions as Basic Rate Interface...

Страница 16: ...gured with 4LM which is a LAN interface board 4LM is a daughter board that supports data transmission reception on internet and can be mounted on the Base board 4LM provides 100 base T interface of 4...

Страница 17: ...rt Physical Access ISDN BRI Connector Type RJ 45 ISDN Interface Access Protocol ISDN BRI Analog Phone Foreign Exchange Station FXS Digital Phone SAMSUNG s Digital Phone Wireless LAN AP Access Point 80...

Страница 18: ...ing or operator level programming however a password is not required for subscriber level programming Technician Level Pro g ramming All programs are programmable Programming can be made in any statio...

Страница 19: ...ustrial standards and is molded plastics with flame retardant materials OfficeServ 7030 hardware does not generate poisonous or corrosive gas which might be harmful for human bodies or affect the syst...

Страница 20: ...rom fire OfficeServ 7030 hardware is designed not to affect system performance due to heat generated from inside of the system A specific heat generated part of the hardware is blocked in order not to...

Страница 21: ...s the line boards and sends receives information to from the basic cabinet Fig ure 2 1 Left side view o f OfficeServ 7030 cabinet The descriptions about each part on the left of the cabinet are listed...

Страница 22: ...ion On Green On Booting Blink Green Normal Operation of Program ON Red Flash Memory Data base clear LAN LED LAN operation status Off LAN is not connected On Green LAN is connected EPM is connected Bli...

Страница 23: ...Check if LAN cable is connected during lighting LAN LED on Fig ure 2 3 Rig ht side view o f OfficeServ 7030 cabinet The descriptions about each part on the right of the cabinet are listed in the tabl...

Страница 24: ...Serv 7030 has three daughter board slots These slots are equipped with the following daughter boards depending on the configuration of OfficeServ7030 Table 2 4 Daug hter bo ards that can be mo unted o...

Страница 25: ...d that controls all functions of OfficeServ 7030 and is mounted on cabinet It performs the voice switching function signal processing function and Programmable Store System PSS management function Bas...

Страница 26: ...tween 4LM and LAN port connection between basic cabinet and expansion cabinet with extension cable If 4LM is mounted on Base board EPM must install for connection between the LAN port of base board an...

Страница 27: ...Switch 256 x 256 Channel Time Switch Data Bus Width 8 Bit Device RTC8564 RTC Time for Backup 12 days Capacity 4 kByte EEPROM Data memory example MAC IP Address Data Bus Width 8 Bit Internal MOH port 1...

Страница 28: ...on describes the boards that offer the voice service of trunk lines 2 3 2 1 2BM The 2 BM 2 port BRI Module provides the digital trunk line A 2BM board provides 2B D channels This board transmits voice...

Страница 29: ...ew o f 2BM The front view of 2BM voice trunk line board is shown in the figure below Fig ure 2 5 Bo ard View o f 2BM The components on the front panel of 2BM have the functions below Table 2 8 Po rts...

Страница 30: ...Detecting on off hook Transmitting dial pulse CID function Line monitoring function that checks if the line is connected periodically to transmit the voice data can be transmitted Caller information r...

Страница 31: ...ain functions of 4SM voice station board are as follows Generating the ring of 20 Hz Detecting Dial Tone Multi Frequency DTMF dial pulse Detecting on off hook Generating a tone Specificatio ns The spe...

Страница 32: ...o ns The specifications of 4DM voice station boards are as follows Four station ports and 2B D Two voice channel and one signal channel provided Bo ard View o f 4DM The front view of 4DM voice station...

Страница 33: ...as follows 2DM Board Two station ports and 2B D Two voice channel and one signal channel provided Bo ard View o f 2DM The front view of 2DM voice station board is shown in the figure below Fig ure 2...

Страница 34: ...io n The main functions of 4LM board are as follows Auto detection function of 100 BASE T and Full Half duplex Specificatio ns The specifications of 4LM data boards are as follows Four 10 100 Base T p...

Страница 35: ...sed for voice calls are connected to the ports of 4SM boards mounted on the slot of OfficeServ 7030 system Fig ure 2 11 Reg ular Pho ne 2 4 2 Dig ital Pho nes Digital phones are used for the transmiss...

Страница 36: ...using a handset speaker phone DS 5021D 5014D phones have the navigation buttons that allow the users to easily use the phone functions searching phone numbers by recent calling number recent called nu...

Страница 37: ...peaker phone A variety of functions are provided through the large LCD The buttons of the ITP 5112L are convenient to operate because the ITP 5112L phone has navigation buttons as well as regular butt...

Страница 38: ...ation on the figure of each AOM or how to connect the AOM refer to the User s Guide about the AOM Fig ure 2 18 DS 5064B The AOMs available in OfficeServ 7030 system and phones that can be connected wi...

Страница 39: ...close devices to OfficeServ 7030 The line port of the door phone interface device is connected to the DLI port of OfficeServ 7030 system The door box port of the door phone interface device is connect...

Страница 40: ...11a standard with the wireless frequency band of 5 GHz Fig ure 2 20 SMT R2000 The wire Ethernet interface is connected with the LAN based on 10 100 BASE T and transmits receives data e g Internet acc...

Страница 41: ...ape recorder Output Resistance The speaker output resistance of FM radios CD players or cassette recorders is normally 8 W or 16 W 2 6 2 External Bro adcastingUnits OfficeServ 7030 is connected with e...

Страница 42: ...story received from OfficeServ 7030 and calculates toll using the SMDR software based on the call history Accordingly the SMDR computer allows the users to use data more efficiently than the SMDR prin...

Страница 43: ...eServ 7030 Table 3 1 OfficeServ 7030 System Capacity System Co nfig uratio n Maximum Line Capacity Cabinet Digital trunk line channel 4 Analog trunk line channel 4 Station port 10 VoIP channel 4 SIP t...

Страница 44: ...bscriber Line Capacity The maximum station line capacity for regular phones and digital phones in OfficeServ 7030 based on its configuration is shown in the table below Table 3 3 Statio n Line Capacit...

Страница 45: ...k circuit or a standard 2500 type set loop Fig ure 3 1 Trunk Line Lo o p Start Sig naling Characteristics o f the ISDN Interface Transmissio n The electrical characteristics of the ISDN BRI interface...

Страница 46: ...l When the transmission data bit is 1 the lower level of the middle bit is inversed into the higher level Access control method CSMA CD Transmission media UTP CAT3 CAT4 CAT5 STP Number of the UTP pair...

Страница 47: ...which enables the user to send receive the signals of digital phones through the trunk line and to process the signals of regular phones 3 2 2 Transmissio n Characteristics Attenuation Attenuation bet...

Страница 48: ...7030 System Po wer OfficeServ 7030 operates by AC input power or battery power and supplies the system cabinet with the backup power of 54 V 5 V 12 V Table 3 9 I O Vo ltag e o f PSU Po wer Supply Devi...

Страница 49: ...database 3 4 2 To nes The output voltage and the frequency of the ring signals in OfficeServ 7030 are as follows Output voltage 75 V Frequency 20 Hz OfficeServ 7030 provides the users with various ton...

Страница 50: ...phones DS 5038S 5021D 5014D 5007S 5000S 5064B ITP 5100 series IP phones ITP 5121D 5114D 5107S ITP 5112L Wireless LAN devices WLAN SMT W5100 Mobile Station SMT R2000 Access Point Device iDCS Series iD...

Страница 51: ...For connection setup H 323 Gateway TCP 1024 4999 For maintaining TCP Connection SIP Gateway UDP 5060 For connection setup OSM interface TCP 5000 5200 OSM connection CTI interface 5002 CTI Connection P...

Страница 52: ...5151 SMDR Server connection reserved 5100 5199 Reserved for new service System QoS Monitor TCP 8500 QoS Monitor Server connection NMS NMS UDP 161 Well known port Can set 1024 65535 RTP RTCP 30000 301...

Страница 53: ...Admin 20001 File Server 3681 3683 50000 55999 Outlook Sync Protocol 25 Mail Alarm SMTP 110 995 Pop3 Pop3 SSL IP UMS TCP 8624 Port Activity Monitor Program IP IVR UDP 5060 SIP Port 18828 SRVPORT 18818...

Страница 54: ...e Push Video 5000 6000 Internal Station 20000 20100 External Station 6000 7000 Internal Recording VCS UDP 20100 20120 External Recording UDP Dynamic SIP System Default 5060 n channels MCS RTP Dynamic...

Страница 55: ...line calls application calls or various signals through the PSTN and VoIP networking 4 1 1 IP Pho ne Co nfig uratio n IP Pho ne Co nfig uratio n IP phones or SIP phones registered to OfficeServ 7030...

Страница 56: ...ocols and OfficeServ 7030 supports SIP 4 2 1 Vo IP Netwo rk To communicate with another system through the VoIP networking MGI s w module should be installed in OfficeServ 7030 4 2 2 Vo IP Trunk Line...

Страница 57: ...digit such as extension number 1 or 12 or 1234567890 Individually Defined Mailbo xes and Extensio ns Extensions and Mailboxes are separate and independent system resources A mailbox does not have to b...

Страница 58: ...ls the OfficeServ 7030 Voice Mail enters the administrative password and selects a new operating mode for any or all ports The new operating mode can be programmed for the circumstances or the adminis...

Страница 59: ...o sitio n If callers are allowed to hold for a busy extension the OfficeServ 7030 Voice Mail is able to intermittently inform the caller of their place in the queue Anno unce Ho ld Time If callers are...

Страница 60: ...ame digit as the leading entry of a multi digit routing option For example in the menu processor 1 can be used to route a caller to the sales department and 103 to transfer the caller to a subscriber...

Страница 61: ...nother associate s extension a caller entering the forwarder s extension number will immediately hear Transferring to Called Party s Name Calls are being forwarded to Associate s Name If the associate...

Страница 62: ...siness day for the beginning of the next business day for a day of the coming week for Monday through Sunday for a specific date hour and minute or until further notice Calls transferred to a designat...

Страница 63: ...ovides Park and Page capability When a subscriber does not answer a call the subscriber s personal greeting can contain an option to be paged When the caller elects to have the subscriber paged the Of...

Страница 64: ...played This schedule may be set by the Administrator or the Subscriber 4 3 4 Vo ice Mail Features Answer Machine Emulatio n This feature allows you to monitor calls being left in your voice mail box t...

Страница 65: ...adcast If authorized a Subscriber can broadcast a message to everyone in the system Any or all of the subscribers can be given this option By default no subscribers are authorized Call Back When liste...

Страница 66: ...l subscriber may set this option Delivery Imperative When a message is designated as Delivery Imperative the OfficeServ 7030 Voice Mail will take extra steps to deliver it The recipient s pager will b...

Страница 67: ...subscriber s current availability schedule for the beginning of the next business day also based on the subscriber s current availability schedule for a day of the coming week for Monday through Sunda...

Страница 68: ...ssage Messag e Alert No tificatio n Schedule The Weekly Notification Schedule tells OfficeServ 7030 Voice Mail the days of the week and the hours of the day that a subscriber wants to be notified of n...

Страница 69: ...tor A subscriber may reply to a message sent by a public caller If the public caller requested a return call OfficeServ 7030 Voice Mail will play the message envelope and announce Callback Requested T...

Страница 70: ...sages This saves the message as a new message It is like picking one thing out of your in basket without disturbing all the others Messag e Undelete At some time everyone discards a message and immedi...

Страница 71: ...different types of messages such as in a departmental mailbox A subscriber can have multiple extensions within the system Each extension can be directed to one specific mailbox for taking messages Th...

Страница 72: ...subscriber is now available and transfers them to the subscriber s designated location If the subscriber elects not to retrieve the caller the subscriber can go about listening to other messages whil...

Страница 73: ...schedule a day of the coming week Monday through Sunday a specific date hour and minute or until further notice 4 3 5 Administratio n Features Activity Display While the OfficeServ 7030 Voice Mail sys...

Страница 74: ...hen logging into the System Administrator Menu the System Administrator can access Subscriber Administration While with in Subscriber Administration you can Add Delete Modify Subscribers with in the O...

Страница 75: ...feature helps in transcription of caller responses by providing reference markers within the caller s total response With playback headers when a caller skips a question the transcriber does not lose...

Страница 76: ...e mails by usingE mails This function enables to convert a newly incoming voice mail into a WAV file format that can be replayed in a PC and attach the voice mail to the user s E mail No tifyingthe ar...

Страница 77: ...4 4 1 Web Manag ement Database Backup The user can back up and restore the system database to a MMC card via Web So ftware Packag e Uplo ad The user can update the software package via Web User Acco u...

Страница 78: ...CHAPTER 4 Functio ns o f OfficeServ 7030 4 24 SAMSUNG Electronics Co Ltd This pag e is intentio nally left blank...

Страница 79: ...Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software and charge for this service if you wish that you receive source code or can get i...

Страница 80: ...ted interface definition files plus the scripts used to control compilation and installation of the executable However as a special exception the source code distributed need not include anything that...

Страница 81: ...SE Version 2 1 February 1999 Copyright C 1991 1999 Free Software Foundation Inc 51 Franklin Street Fifth Floor Boston MA 02110 1301 USA Everyone is permitted to copy and distribute verbatim copies of...

Страница 82: ...fore Subsection 2d requires that any application supplied function or table used by this function must be optional if the application does not supply it the square root function must still compute squ...

Страница 83: ...ot responsible for enforcing compliance by third parties with this License 11 If as a consequence of a court judgment or allegation of patent infringement or for any other reason not limited to patent...

Страница 84: ...o 5 The PHP Group may publish revised and or new versions of the license from time to time Each version will be given a distinguishing version number Once covered code has been published under a parti...

Страница 85: ...opyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL implementation written by Eric Young eay cryptsoft com The implementation was written so as to conform with...

Страница 86: ...ANNEX A OpenSo urce Anno uncement A 8 SAMSUNG Electronics Co Ltd This pag e is intentio nally left blank...

Страница 87: ...C Alternating Current AOM Add On Module APLL Analog Phase Locked Loop AP Access Point AMIS Audio Messaging Interchange Specification AWG American Wire Gauge B BRI Basic Rate Interface BGA BALL GRID AR...

Страница 88: ...nternet Protocol Security K KDB Keyset Daughter Board L LAN Local Area Network LCD Liquid Crystal Display M MMC Man Machine Communication Code Command MOH Music On Hold N NAT Network Address Translati...

Страница 89: ...n Protocol SLI Single Line Interface SMDR Station Message Detail Recording T TAPI Telephony Application Programming Interface TCP Transmission Control Protocol U UA User Agent UART Universal Asynchron...

Страница 90: ...ABBREVIATION IV SAMSUNG Electronics Co Ltd This pag e is intentio nally left blank...

Страница 91: ...reserved Information in this manual is proprietary to SAMSUNG Electronics Co Ltd No information contained here may be copied translated transcribed or duplicated by any form without the prior written...

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