58 English
Tr
ouble
shoo
ting
Troubleshooting
Problem
Possible cause
Solution
Steam is
coming out of
the vent.
When using the convection
feature, it is normal to see
steam coming out of the oven
vent.
This is normal operation and
not a system failure.
Use the oven as usual.
As the number of racks or
amount of food being cooked
increases, the amount of
visible steam will increase.
A burning or
oily odor is
coming from
the vent.
This is normal for a new oven
and will disappear in time.
•
To speed the process, set
a self-cleaning cycle for a
minimum of 3 hours.
•
See the
Self Clean
section
on page
41
.
Strong odor.
An odor coming from the
insulation around the inside
of the oven is normal for the
first few times the oven is
used.
Operate the oven empty on
the bake setting at 400 °F for
1 hour.
Fan noise.
A convection fan may
automatically turn on and off.
This is not a system failure
but normal operation.
The oven racks
are difficult to
slide.
The shiny, silver-colored
racks were cleaned in a self-
cleaning cycle.
Apply a small amount of
vegetable oil to a paper towel,
and then wipe the edges of
the oven racks with the paper
towel.
The oven door
is locked.
The circuit breaker has been
tripped or there was a power
failure while the oven door
was locked.
Activate Control Lockout, and
then unlock the control. See
the
Control Lockout
section
on page
22
.
Problem
Possible cause
Solution
I can hear
water boiling
during steam
cooking.
Water is being heated by the
steam heater.`
This is not a product
malfunction.
The oven will
not self-clean.
The oven temperature is
too high to start a self-clean
operation.
Allow the oven to cool and
then reset the controls.
The oven controls have been
set incorrectly.
See the
Self Clean
section on
page
41
.
A self-cleaning cycle cannot
be started if the oven lockout
feature has been activated.
Deactivate the oven lockout
(see page
22
).
Excessive
smoking during
a self-cleaning
cycle.
There is excessive soiling in
the oven.
Press
OFF
. Open the windows
to rid the room of smoke.
Wait until the self-cleaning
cycle is cancelled. Wipe up the
excessive soil and then start
the self-cleaning cycle again.
The oven door
will not open
after a self-
cleaning cycle.
The oven is too hot.
Allow the oven to cool.
The oven is not
clean after a
self-cleaning
cycle.
The oven controls were not
set correctly.
See the
Self Clean
section on
page
41
.
The oven was heavily soiled.
Wipe up heavy spillovers
before starting the self-
cleaning cycle. Heavily soiled
ovens may need to be self-
cleaned again or for a longer
period of time.
NV51K7770S_AA_DG68-00857A-01_EN+MES+CFR.indb 58
8/24/2016 12:30:46 PM