Troubleshooting 139
When you first use or install Norton AntiVirus for the first time, follow the
Registration Wizard steps to configure the registration settings.
To protect your computer from virus attacks with the latest updates, click on
Options to display the Norton AntiVirus Options window. From the left menu of
the window, check Run Automatic Protection to select Automatic Protection and
check Run LiveUpdate to select LiveUpdate.
A4
Two virus scanning programs on one computer may cause system conflicts.
Remove one of the programs from the system.
A5
If Windows does not recognize the existence of an anti-virus program even when
it has been installed, your computer could be vulnerable to attacks from the
Internet. You should install an anti-virus program that your computer is able to
identify.
Check the following programs which Windows can detect and select one from
the list.
A list of anti-virus programs that Windows can detect:
-Symantec Norton Anti-Virus
-NetworkAssociates (McAfee)
-TrendMicro
-ComputerAssociates
-Panda
-Kaspersky
-Ahnlabs (AhnLab)
Visit the Microsoft Web site (www.microsoft.com) regularly to check the latest
list.
Other
Q1
4GB memory capacity is not properly recognized by Windows.
A
Windows XP SP2 and Windows Sever 2003 SP1 Standard Server cannot display
memory exceeding 4GB due to license and driver compatibility problem. Even if
the memory capacity is displayed as 3GB in your system information, 4GB
memory is recognized normally by the system.
