Troubleshooting Guide
Before you call a repair person for your oven,
check this list of possible problems and solutions.
Neither the oven’s display nor the oven operate.
• Properly insert the plug into a grounded outlet.
• If the outlet is controlled by a wall switch, make
sure the wall switch is turned on.
• Remove the plug from the outlet, wait ten sec-
onds, then plug it in again.
• Reset the circuit breaker or replace any blown
fuse.
• Plug another appliance into the outlet; if the
other appliance doesn’t work, have a qualified
electrician repair the outlet.
• Plug the oven into a different outlet.
The oven’s display works, but the power won’t
come on.
• Make sure the door is closed securely.
• Check to see if packing material or other materi-
al is stuck to the door seal.
• Check for door damage.
• Press Cancel twice and re-enter all cooking
instructions.
The power goes off before the set time has
elapsed.
• If there has not been a power outage, remove
the plug from the outlet, wait ten seconds, then
plug it in again. If there was a power outage, the
time indicator will display “SAMSUNG SO SIM-
PLE” Reset the clock and any cooking instruc-
tions.
• Reset the circuit breaker or replace any blown
fuse.
The food is cooking too slowly.
• Make sure the oven is on its own 20 amp circuit
line. Operating another appliance on the same
circuit can cause a voltage drop. If necessary,
move the oven to its own circuit.
You see sparks or arcing.
• Remove any metallic utensils, cookware, or
metal ties. If using foil, use only narrow strips
and allow at least one inch between the foil and
interior oven walls.
The turntable makes noises or sticks.
• Clean the turntable, roller ring and oven floor.
• Make sure the turntable and roller ring are posi-
tioned correctly.
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PPENDIX
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If you have a problem you cannot solve,
please call our service line:
1-800-SAMSUNG
Using your microwave causes TV or radio
interference.
• This is similar to the interference caused by
other small appliances, such as hair dryers.
Move your microwave further away from other
appliances, like your TV or radio.
Care and Cleaning
Follow these instructions to clean and care for
your oven.
• Keep the inside of the oven clean. Food parti-
cles and spilled liquids can stick to the oven
walls, causing the oven to work less efficiently.
• Wipe up spills immediately. Use a damp cloth
and mild soap. Do not use harsh detergents or
abrasives.
• To help loosen baked on food particles or liq-
uids, heat two cups of water (add the juice of
one lemon if you desire to keep the oven fresh)
in a four-cup measuring glass at High power for
five minutes or until boiling. Let stand in the
oven for one or two minutes.
• Remove the glass tray from the oven when
cleaning the oven or tray. To prevent the tray
from breaking, handle it carefully and do not put
it in water immediately after cooking. Wash the
tray carefully in warm sudsy water or in the dis-
hwasher.
• Clean the outside surface of the oven with soap
and a damp cloth. Dry with a soft cloth. To pre-
vent damage to the operating parts of the oven,
don’t let water seep into the openings.
• Wash the door window with very mild soap and
water. Be sure to use a soft cloth to avoid
scratching.
• If steam accumulates inside or outside the oven
door, wipe with a soft cloth. Steam can accumu-
late when operating the oven in high humidity
and in no way indicates microwave leakage.
• Never operate the oven without food in it; this
can damage the magnetron tube or glass tray.
You may wish to leave a cup of water in the
oven when it is not in use to prevent damage if
the oven is accidentally turned on.
