Troubleshooting 45
How do I reset the device back to Factory Default via the
Hardware?
•
Press and hold Power and WPS keys for 5 seconds to display an
on-screen Factory Reset message.
•
Press the Power key to reset the device. Once completed, the
power should recycle and the main screen will re-appear.
What is the password for the Web Portal?
•
The default password is “admin” (all lowercase letters).
•
After changing this password in the Web portal you will need to
reset the device before regaining access.
I can’t see my HotSpot in my list of available wireless devices.
How do I make it visible again?
•
Access the Web portal and select Network.
•
Tap the Broadcast SSID checkbox and place a checkmark in the
adjacent field.
•
Select
Apply
➔
OK
.
•
On your target device, refresh your list of available WAPs and
connect.
The device is on but I have no Internet connectivity?
The Hibernate mode is used for power management and by
default is turned on. The default is inactivity for 30 minutes.
When Hibernate mode is activated - All radios are turned off
(Wi-Fi and Cellular Network).
Note:
LCD turns off after 30 seconds (standby default).
•
If you believe your are in Hibernate mode or you have had not
Internet activity for a while:
•
Press
Power
key
, the LCD and both radios will turn on
and all network communication icons will re-appear.
I think I see the Hibernate icon on the screen, what do I do?
•
If you see the Hibernate icon (
) on the screen you must:
•
Confirm the on-screen message indicates you are in Hibernate
mode.
•
Press the
WPS
key to then disable the Hibernate mode and
reactivate all radios.
