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I Want to Reset the TV
Initialize the settings to factory defaults.
Reset
Path
Description
Reset Settings
Settings
Support
Self Diagnosis
Reset
Resets
Picture
,
Sound
,
Broadcasting
, and all other settings,
except for the network settings, to the default settings.
Reset Smart Hub
Settings
Support
Self Diagnosis
Reset Smart Hub
Resets all Smart Hub settings to their factory defaults and
deletes all information related to Samsung accounts, linked
service accounts, Smart Hub service agreements, and Smart
Hub applications.
Other Issues
Use these procedures to resolve other issues that may occur.
The problem
Try this!
The TV is hot.
Watching TV for an extended period of time causes the panel to generate heat. The
heat from the panel is dissipated through internal vents running along the top of
the TV. The bottom, however, may feel hot to the touch after extended use. Children
watching TV need constant adult supervision to prevent them from touching the
TV. This heat, however, is not a defect and does not affect the TV's functionality.
The picture won’t display
in full screen.
HD channels will have black bars on either side of the screen when displaying
upscaled SD (4:3) content.
Black bars will appear at the top and bottom of the screen when you watch movies
that have aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full screen.
The "Mode Not
Supported" message
appears.
The output resolution of the attached device is not supported by the TV. Check
the TV's supported resolutions and adjust the external device’s output resolution
accordingly.
The Captions item in the
TV menu is grayed out.
You cannot select the
Caption
menu if you have selected a source connected to the
TV via HDMI or Component. To view captions, turn on the external device's caption
function.
The TV smells of plastic.
This smell is normal and will dissipate over time.
The
Signal Information
option under
Self
Diagnosis
isn't activated.
Verify that the current channel is a digital channel.
Signal Information
is only available for digital channels.
The TV is tilted to the
side.
Remove the base stand from the TV and reassemble it.
