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© SAMSUNG Electronics Co., Ltd.
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This section describes the problems that may occur while the phone is used and the
troubleshooting of the problems. Check the following cases before contacting a service
center. Please, contact the service center for troubles not solved with the following
solutions.
Video screen does not
appear when lifting the
handset or pressing the
Speaker button.
►
-
[Menu]
Æ
[Video]
Æ
[Setup]
and check if
Call mode is set to Video mode.
- If Camera Off is set, the video screen is not
appeared. In this case, press the
[Camera Off]
button in the standby screen to release the
Camera Off mode.
Speed Call fails
►
[Menu]
Æ
[Setting]
Æ
[Dial Mode]
and set the
dial mode as Enbloc. If it Overlap mode was
selected, speed dial numbers are not dialed.
Power is supplied, but
phone fails to boot.
►
- Check all the cables to the phone are
connected properly.
- Check if the adaptor connected to the phone
is the same one as supplied with it (in the box).
- Unplug the adaptor and plug it in about 10
seconds later.
Phone boots but fails to
function
►
- Check if ‘IP conflict’ appears on the phone
(or PC) screen’, which means that another
device uses the same IP address. Contact the
system administrator.
- Check if ‘ID conflict’ appears on the phone
(or PC) screen’, which means that another
device uses the same ID. Contact the system
administrator.
LCD screen shows
nothing during a call
►
Check if LAN cable and power adaptor are
connected to their corresponding ports of the
phone properly. (Please refer to chapters of
‘Introduction’ and ‘Installation’ in this manual.)
