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- English
Appendix
Symptom
Check/Remedy
"Not Available" appears on
screen.
•
The features or action cannot be completed at this time because:
1. The Blu-ray/DVD disc's software restricts it.
2. The Blu-ray/DVD disc's software doesn’t support the feature (e.g., angles)
3. The feature is not available at the moment.
4. You’ve requested a title or chapter number or search time that is out of range.
If the HDMI output is set to
a resolution your TV cannot
support (for example,
1080p), you may not see a
picture on your TV.
•
Press and hold the
5
button on front panel for more than 5 seconds with no disc
in the product. All settings will revert to their factory settings.
No HDMI output.
•
Check the connection between the TV and the HDMI jack of the product.
•
Check if your TV supports 480p/720p/1080i/1080p HDMI input resolution.
Abnormal HDMI output
appears on the screen.
•
If random noise appears on the screen, it means that TV does not support HDCP
(High-bandwidth Digital Content Protection).
DLNA function
You can see folders shared
through DLNA, but cannot
see the files.
•
DLNA shows only Photo, Music, and Movie files. It does not display other kinds of
files.
Video plays intermittently.
•
Check if the network is stable.
•
Check if the network cable is properly connected and if the network is overloaded.
The DLNA connection
between the TV and PC is
unstable.
•
IP addresses under the same subnetwork should be unique, otherwise IP collision
can cause an unstable connection.
•
Check if you have a firewall enabled.
If so, disable the firewall function.
BD-LIVE
The home cinema cannot
connect to the BD-LIVE
server.
•
Test whether the network connection is active by using the
Network Status
function.
•
Check whether a USB memory device is connected to the product.
•
The memory device must have at least 1GB of free space to accommodate the
BD-LIVE service.
You can check the available size in
BD Data Management
. (See page 39)
•
See if the
BD-Live Internet Connection
option is set to
Allow(All)
.
•
If all above fails, contact the contents provider or update to the latest firmware.
When using the BD-LIVE
service, an error occurs.
•
The USB memory device must have at least 1GB of free space to accommodate
the BD-LIVE service.
You can check the available size in
BD Data Management
. (See page 39)
✎
When the factory default settings are restored, all stored user BD data is deleted.
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HT-H5500K_30HK_30K_50HK_50K_50WK-XP-ENG_0307.indd 47
2014-03-07 2:40:58
2014-03-07 2:40:58
