81
Troubleshooting
Underwater handling
Symptom
Explanation/Solution
The subject on the LCD screen is not clear
under water.
Set the underwater mode to On.
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Check if there are stains or foreign substances on the lens.
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Water gets into the product.
Turn the power off and then contact Samsung’s Customer Care Centre.
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The buttons on the product do not move
smoothly.
Check if there are foreign substances on the buttons.
After checking the covers (built-in USB plug, memory card/HDMI jack) of the product
are completely closed, remove other foreign substances in clean water. Do not apply
excessive force to the buttons when removing other foreign substances.
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Overall operations
Symptom
Explanation/Solution
The date and time are incorrect.
Has the product been left unused for a long period of time?
The internal battery may be discharged.
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The product is not turned off or the buttons
do not operate normally.
When you press the
Reset
button, the product turns the
power off. The Reset function does not affect the recorded
images and user settings.
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Reset button
Menu items that cannot be used at the same time
Symptom
Explanation/Solution
Menu items are greyed out.
You cannot select greyed items in the current recording/playback mode.
If you have not inserted a memory card into the product, all functions that require a
memory card (“
Storage Info
”, “
Format
”, etc.) are dimmed in the menu and you will not
be able to select them.
The following functions cannot be used when the product is in the Smart filter mode:
- Digital zoom, “
Video Resolution
”, “
Anti-Shake(DIS)
”, “
Face Detection
”
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