18 English
W
arr
anty and servic
e
Warranty and service
Service
Before calling for assistance or service, please check the section
.
If you still need help, follow the instructions below.
Is it a technical fault?
If so, please contact your customer service centre.
Always prepare in advance for the discussion. This will ease the process of
diagnosing the problem and also make it easier to decide if a customer service
visit is necessary.
Please take note of the following information.
•
What form does the problem take?
•
Under what circumstances does the problem occur?
When calling, please know the model and serial number of your appliance. This
information is provided on the rating plate as follows:
•
Model description
•
S / N code (15 digits)
When do you incur costs even during the warranty period?
•
If you could have remedied the problem yourself by applying one of the
solutions provided in the section
.
•
If the customer service technician has to make several service calls because he
was not provided with all of the relevant information before his visit and as a
result, for example, has to make additional trips for parts. Preparing for your
phone call as described above will save you the cost of these trips.
What should I do if, after the cooking zones have been switched off, residual
warmth is not indicated in the display?
Check for the following possibility:
•
The cooking zone was only briefly used and therefore did not become hot
enough. If the cooking zone is hot, please call the customer service centre.
What should I do if the cooking zone will not switch on or off?
This could be due to one of the following possibilities:
•
The control panel is partially covered by a damp cloth or liquid.
•
The child safety lock is on.
What should I do if the display is illuminated?
Check for the following:
•
The control panel is partially covered by a damp cloth or liquid. To reset, press
the “
On / Off
” control sensor.
What does it mean when the burner does not glow red?
•
The selected temperature of the cooking zone is maintained by a sensor
that cycles the zone on and off, so the surface cooking area will not always
glow red. If you select a low heat setting, the heat will cycle on and off more
frequently than at higher settings. The heat also cycles on and off at the
highest setting.
If you request a service call because of an error made in operating the appliance,
the visit from the customer service technician may incur a charge even during the
warranty period.
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