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Guarantee
We reserve the right to make any changes or improvements even
after receipt of an order without being able to attribute a non-
compliance to the descriptions contained in the instruction manuals
and selection guides.
Our equipment is checked and tested in our workshops before
shipment.
To be valid, any complaint concerning a material will have to be
formulated to us in writing within 10 days of the delivery.
SAMES KREMLIN equipment, equipped with its original identification
plates, has a one-year warranty or 1800 hours of operation (first term
reached) from the date of ex-factory against any defect in material
or workmanship which we reserve the right to acknowledge.
The warranty excludes wear parts, deterioration or wear resulting from
abnormal or unscheduled use by SAMES KREMLIN, failure to observe
instructions for proper operation or lack of maintenance.
The warranty is limited to the repair or exchange of parts returned to
our factory and recognized as defective by us and does not cover
the listed wear parts.
Any costs resulting from an operating outage can not be charged to
us. The costs of return to our workshops are the responsibility of the
customer.
An intervention can be carried out on site at the customer’s request.
In this case, the transportation and accommodation costs of the
technician (s) will remain the responsibility of the applicant.
Any changes made to our equipment without our consent will void
the warranty.
Our guarantee is non-transferable, and is limited to the original
purchaser.