T
ROUBLESHOOTING
Note that the Hanwha SPC-7000 is not designed to work with multiple open instances of the
Desktop Client. In addition, the hardware must be plugged in before the Desktop Client is
launched.
If the Hanwha SPC-7000 is or becomes unresponsive, begin troubleshooting by restarting the
CompleteView 20/20 Desktop Client.
If the unit is still unresponsive after relaunching the Desktop Client, perform the following steps
in the order given:
1. Unplug the Hanwha SPC-7000 from the computer.
2. Restart the computer
3. Plug in the unit again
4. Wait until the Windows operating system detects the Hanwha SPC-7000's driver and
installs it
5. Launch the CompleteView 20/20 Desktop Client
If, after following those steps in order, the unit is still unresponsive, it may be necessary to dis-
able the PC's ability to boot from a USB drive or other removable device. Those settings will be
found in the PC's BIOS . Consult the PC manufacturer's documentation for more information.
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