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64 Troubleshooting
The network could be saturated. Try later.
If the problem persists, please contact your Technical Helpdesk.
No incoming calls received
Try to make a call in order to check that the phone and the network are operational.
Check and deactivate the permanent call forwarding (permanent call forwarding icon displayed on the screen).
Check and deactivate the incoming calls restriction when necessary.
If the problem persists, please contact your Technical Helpdesk.
Poor reception quality when calling
Avoid placing your fingers on the bottom of the phone, where the aerial is integrated: the phone will have to use full strength
to establish a quality transmission.
Cannot send message
Check that the message centre number is correctly entered.
To do so, please select the menu Messages , select Advanced / Options / SMS , select MSG centre n° and check the number
entered. Please contact your network provider to get this number.
No voicemail
Check that your subscription does offer this service.
Program the call to be forwarded to voicemail using the information provided by the operator.
Try to make a call to check that phone and network are operational.
Check if the voicemail number is properly configured. To do so, go to the Settings / Calls menu, select Voicemail and check
the number. Otherwise, enter your operator’s voicemail number.
Operator name does not appear on screen
Go into the Settings menu, select Networks , then Selection / Manual . Wait until the operator appears, select it and validate.
If the Operator logo is present (depending on model), activate the display ( Settings / Display / Operator logo ).
Poor screen legibility
To ensure optimal screen legibility, follow the recommendations below:
- check that you have removed the plastic protective film,
- clean the screen of you telephone with a soft dry cloth to remove any finger marks or dust,
- make sure the background brightness is not too strong.
The automatic updating of date and time does not operate correctly
This service depends on your operator and on the information broadcast on its network. It may broadcast them continuously,
occasionally or may not offer this service.
For instance, some networks require a GPRS connection for the automatic updating of date and time. This GPRS connection
is identified by a black GPRS icon displayed on the screen.
Please contact your operator, they will confirm you can access this service and will give you all the installation information.
254034103_my721X_en.book Page 64 Jeudi, 10. avril 2008 10:49 10