69
Troubleshooting
P
ROBLEM
- S
ITUATION
ACTIONS
Impossible to start phone
Hold down the Start key
(3s).
Charge the phone up for 15 minutes before starting it again.
Check the battery change icon scrolls.
Yes: charge correct.
No: disconnect the charger, then reconnect it, check that the battery icon
scrolls. Press the right programmable key "Start".
If the icon continues not to scroll, repeat the disconnect and connect
operation several times. If the battery still does not charge, contact the after-
sales service.
When the charge battery icon has stopped flashing, the battery is charged.
BATTERY STATE UNKNOWN
message
The battery has not been recognised by the phone. Check that the battery is
correctly installed in the phone.
LOW BATTERY message
This message is displayed when the battery becomes too weak. The phone
switches itself off automatically. Put the phone on charge.
SIM MISSING message
Check SIM card is present and properly installed.
Visually check the SIM card. If the card is damaged, contact the operator's point
of sale to check. If the message continues, contact the after-sales service.
PIN INCORRECT Message
PIN keying error. Caution: after three attempts, the SIM card is locked.
SIM BLOCKED
You have entered three incorrect PIN codes.
You will need to enter your PUK code to unblock your SIM Card.
You must enter: **05*PUK*PIN*PIN#
You must enter the PUK code (Personal Unblocking Key) given by your
network provider.
10 errors will permanently block your SIM Card. You must then contact your
network provider to get a new one.
SIM LOCKED
On network providers' request, the handset can only be used with some types of
SIM cards. This message means that the SIM card you are using does not fit
with the phone. Take the SIM card out, and switch the phone back on. If the
message "SIM not present" appears on the screen, you will need to check its
compatibility next to the place where you bought it. If not, please contact your
Customer Services.
251312906 My-X2a English.book Page 69 Mercredi, 9. juillet 2003 1:46 13
