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Warranties
Prior to sending the equipment for repair, it is the customer's responsibility to backup at his expense the customised data stored
in the equipment (phonebook, settings, wallpapers). A list of backup facilities can be provided by SAGEM SA on request. The
responsibility of SAGEM SA cannot be invoked if damage occurs to customer files, programs or data. The information or
operating elements and the contents of files will not be re-installed in any case in the event of loss.
SAGEM SA may decide, at its option, to repair the equipment with new or reconditioned parts, replace the equipment with new
equipment or, in any dispute, equipment in good working condition. During its work SAGEM SA reserves the facility to make,
where necessary, any technical modifications to the equipment where these modifications do not adversely affect its initial
purpose.
Faulty parts to be replaced during a repair under warranty will become the property of SAGEM SA.
The equipment repair and standstill time during the warranty period may not lead to an extension of the warranty period as stated
in article 1 above, provided no other vital provisions have been agreed.
The application of the warranty is subject to the full payment of the sums due for the equipment when the request for support is
made.
4.
The following are excluded from the warranty:
Breakdowns or malfunctions due to non-compliance with the installation and use instructions, to an external cause of the
equipment (shock, lightning, fire, vandalism, malice, water damage of any type, contact with various liquids or any harmful
agent, unsuitable electric current...), to modifications of the equipment made without the written consent of SAGEM SA, to a
servicing fault, as described in the documentation supplied with the equipment, to lack of supervision or care, to poor
environmental conditions of the equipment (especially temperature and hygrometry, effects of variations in electric voltage,
interference from the mains network or earth) or even due to a repair, a call-out (opening or trying to open the equipment) or to
servicing done by personnel not approved by SAGEM SA.
Damage resulting from inadequate packaging and/or poor packing of the equipment sent back to SAGEM SA.
Normal wear and tear of equipment and accessories.
Communication problems linked with a poor environment, especially:
Problems accessing and/or logging onto the Internet, such as breakdowns of the access network, the failure of the subscriber's
or his correspondent's line, transmission fault (poor geographic coverage by radio transmitters, interference, disturbance, fai-
lure or poor quality of phone lines...), a fault inherent to the local network (cabling, file server, user phone) and/or transmission
network fault (interference, disturbance, failure or poor quality of the network...).
Change of parameters of the cellular network made after the equipment was sold.
Supply of new software versions.
Current servicing work: delivery of consumables, installation or replacement of these consumables...
Call-outs for equipment or software modified or added without the written consent of SAGEM SA.
Faults or disruptions resulting from the use of products or accessories not compatible with the equipment.
Items of equipment returned to SAGEM SA without having complied with the return procedure specific to the equipment covered
by this warranty.
The opening or closing of a SIM operator key and call-outs resulting in the non-operation of the equipment resulting from the
opening or closing of SIM operator key done without the agreement of the original operator.
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