29
W
ARRANTY
B) Exclusions From Guarantee
SAGEMCOM shall have no liability under the guarantee in respect of:
•
Damage, defects, breakdown or malfunction due to one or more of the following:
-
Failure to properly follow the installation process and instructions for use
-
An external cause to the equipment (including but not limited to: lightening, fire, shock,
vandalism, inappropriate conditions of electrical network or water damage of any
nature)
-
Modifications made without the written approval of SAGEMCOM
-
Unsuitable operating conditions, particularly of temperature and humidity
-
Repair or maintenance of the equipment by persons not authorized by SAGEMCOM
•
Wear and tear from normal daily use of the equipment and its accessories Damage due
to insufficient or bad packaging of equipment when returned to SAGEMCOM
•
Usage of new versions of software without previous approval of SAGEMCOM Work on
any equipment or software modified or added without the prior written consent of
SAGEMCOM
•
Malfunctions not resulting from the Equipment or from software installed in user
workstations for the purpose of use of the equipment.
Communication problems related to an unsuitable environment including:
-
Problems related to access and/or connection to the Internet such as interruptions by
access networks or malfunction of the line used by the subscriber or his correspondent
-
Transmission faults (for example poor geographical coverage by radio transmitters,
interference or poor line quality)
-
The local network fault (wiring, servers, workstations) or the failure of the transmission
network (such as but not limited to interferences, fault or poor quality of the network)
-
Modification of the parameters of the cellular network carried out after the sale of the
Product
•
The normal servicing (as defined in the user guide supplied with the equipment) as well
as malfunctioning due to servicing not being carried out. Servicing costs are in any event
always borne by the customer.
•
Malfunctions resulting from the usage of products, consumables or accessories not
compatibles with the equipment.
C) Out of Guarantee Repairs
In the cases set forth in B) as well as after expiry of the guarantee period, the customer must
ask the Authorized SAGEMCOM Repair Centre for a cost estimation.
The repair and delivery costs will be invoiced to the customer.
The foregoing shall apply unless otherwise agreed in writing with the customer and only for the
United Kingdom.
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