PAGE HEADER.....
19
EN
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSES
EASY SOLUTION
Coffee not hot enough. • Portafilter not pre-heated.
Rinse portafilter under hot water
outlet. Dry thoroughly.
Milk too hot.
• Jug incorrectly positioned.
Ensure milk jug is correctly
positioned on sensor. Adjust milk
temperature setting.
No crema.
• Coffee tamped too lightly.
Tamp betweens or 15–20kg of
pressure.
• Coffee is ground too
coarsely.
Use slightly finer grind.
Refer to 'Coffee Dose and Tamping'
on page 9 and 'Extraction Tips'
on page 13.
• Coffee beans or pre-ground
coffee are not fresh.
If grinding fresh whole coffee
beans, use freshly roasted coffee
beans with a ‘Roasted On’ date and
consume between 5–20 days after
that date.
If using pre-ground coffee, use
within a week of grinding.
• The filter basket may
be blocked.
Use the pin on the end of the
provided cleaning tool to unblock
the hole(s).
Water leaking.
• Auto purge feature.
Immediately after the steam
function, the machine will
purge water into the drip tray.
This ensures the thermocoil
is at the optimal temperature.
Ensure the drip tray is firmly pushed
in place and emptied whenever the
indicator is displayed.
• Water tank is not fully
inserted and locked into
position.
Push water tank down completely to
lock into place.
Machine is on but
ceases to operate.
• The safety thermal-cut out
may have activated due to
the pump overheating.
Press the 1 CUP and STEAM button
simultaneously for 5 seconds to
switch the machine off and unplug
from the power outlet. Allow to cool
for about 30–60 minutes.
If problem persists, call Sage
Support.
Too much/too little
espresso is being
delivered to the cup.
• Grind amount and/or grind
size settings and/or shot
volumes require adjustment.
Adjust the grind amount and/or
grind size settings. Refer to ‘Coffee
Dose and Tamping’, page 9 and
‘Extraction Tips’, page 13.
