PAGE HEADER.....
18
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSES
EASY SOLUTION
Espresso runs out
too quickly.
• Coffee is ground too
coarsely.
Use slightly finer grind.
Refer to 'Coffee Dose and Tamping'
on page 9 and 'Extraction Tips'
on page 13.
• Not enough coffee in the
filter basket.
Increase dose of coffee.
Tamp then use the Razor™ dose
trimming tool to trim off excess
coffee. Refer to 'Coffee Dose and
Tamping' on page 9 and 'Extraction
Tips' on page 13.
• Coffee tamped too lightly.
Tamp between or 15–20kg of
pressure.
Espresso runs out
around the edge of the
portafilter.
• Portafilter not inserted
in the group head correctly.
Ensure portafilter is completely
inserted and rotated until resistance
is felt.
• There are coffee grounds
around the filter basket rim.
Clean excess coffee from the rim of
the filter basket to ensure a proper
seal in group head.
• Too much coffee in the filter
basket.
Lower dose of coffee.
Refer to ‘Coffee Dose and
Tamping’, page 9.
After tamping, trim the coffee dose
using the Razor™ dose trimming
tool.
No steam.
• Machine has not reached
operating temperature.
Allow time for the machine to reach
operating temperature.
• Water tank is empty.
Fill tank.
• Water tank is not fully
inserted and locked into
position.
Push water tank down completely
to lock into place.
• Machine needs to be
decalcified.
Perform descale cycle.
• Steam wand is blocked.
Refer to ‘Cleaning the Steam Wand’,
page 15.
Pulsing/pumping
sound while
extracting espresso or
steaming milk.
• The machine is carrying out
the normal operation of the
pump.
No action required as this is the
normal operation of the machine.
• Water tank is empty.
Fill tank.
• Water tank is not fully
inserted and locked into
position.
Push water tank down completely to
lock into place.